Closeloop Technologies

BACKGROUND

Please describe your company and position.

I am the Technical Business Analyst of Fremantle

Describe what your company does in a single sentence.

Fremantle is a leading global distributor, creator, and producer of some of the world’s most irresistible entertainment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• To integrate existing applications with new cloud based platform to create a seamless user experience.
• To improve IT infrastructure performance and efficiency by leveraging on new cloud computing services.

SOLUTION

How did you find Closeloop Technologies?

• Online Search
• Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clooseloop technologies assigned a team of 5 to implement, migrate and redesign existing systems with new cloud service platforms. These members ensured, they were providing ongoing support and maintenance for the cloud environment, for reliability, security and scalability. A customized cloud strategy and architecture that meets our industry needs where implemented as requested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The existing system and application was integrated with new cloud-based platforms and services within the agreed timeline, budget, and performance, with constant update and maintenance. Overall the project led to positive feedbacks and more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop exhibits a great project management skills, by time delivery and constant update through Virtual meetings and mail. They utilized AWS to a great length.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Closeloop Technologies provides the best services and uses new ideas to provide positive results.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

To no extent do we believe different towards their work.

BACKGROUND

Please describe your company and position.

I am the Senior Project Manager of Emids

Describe what your company does in a single sentence.

Emids is a healthcare's digital transformation leader, delivering business and tech solutions that help payers, providers and tech-enablers maximize technology to deliver care better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

We wanted to make our company software more productive, efficient, and error-free. So we hired Closeloop to create a custom software solution that automates some of our key processes and tasks. This way, we can save time, improve quality, and satisfy our customers.

SOLUTION

How did you find Closeloop Technologies?

• Online Search
• Clutch Site

Why did you select Closeloop Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Outstanding communication

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EMIDS needed a web-based application that allows us to manage our projects, tasks, deadlines, and resources in a centralized and collaborative way. Also, a code generation tool that automatically creates high-quality and standardized code for various platforms and languages based on our specifications and requirements, with a testing and debugging tool that automatically detects and fixes errors, bugs, and vulnerabilities in our code and ensures its functionality and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Closeloop services boosted our productivity and efficiency by 20% above the industry average, increased our customer satisfaction and retention by 10%, and raised our revenue and profit by 8%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop's project management was outstanding. They delivered all the items on time and within budget. They followed a scrum methodology that allowed us to review and provide feedback on each sprint of the software solution. They communicated frequently and clearly with us through email, phone, and video calls. They responded to our needs and requests quickly and professionally. They also provided training and support for the software solution after the launch.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found Closeloop's team to be very impressive and unique. They had a high level of expertise and experience in custom software development, especially in the software development sector. They were very creative and innovative in designing and developing the software solution. They were also very passionate and enthusiastic about the project and our vision. They went above and beyond our expectations and delivered a software solution that exceeded our goals and objectives.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

No major complaints or suggestions for improvement. Clooseloop Technologies did a fantastic job, and we are very happy with the results. We would highly recommend them to anyone who needs a custom software solution for their software development company.

BACKGROUND

Please describe your company and position.

I am the CEO of TalentSprint Inc.

Describe what your company does in a single sentence.

TalentSprint Solutions, Inc. is a forward-thinking HR and staffing agency dedicated to providing innovative workforce solutions tailored to meet the unique needs of businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Our primary objective in partnering with Closeloop Technologies was to revolutionize our HR and staffing operations by developing a cutting-edge, customized software solution.

SOLUTION

How did you find Closeloop Technologies?

Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Collaborating closely with Closeloop Technologies, we defined and executed a comprehensive HR and staffing software platform. This innovative solution encompassed features for talent acquisition, streamlined onboarding, advanced performance management, and robust analytics. Key deliverables included a fully functional software platform, meticulously designed to optimize our HR and staffing endeavors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded remarkable results, notably streamlining our hiring process, elevating employee engagement levels, and equipping us with data-driven insights for strategic decision-making. These measurable outcomes underscored our tangible progress and significantly contributed to our success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop Technologies showcased an exceptional project management approach, ensuring timely deliveries and proactively adapting to evolving project dynamics. Their blend of meticulous documentation and regular, informal meetings was truly impressive.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their innate ability to craft a bespoke solution that seamlessly integrated with our HR and staffing workflows. Their adaptability and agility in responding to our ever-evolving needs were truly commendable.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Our collaboration was a resounding success, and we are exceedingly happy with their services.

BACKGROUND

Please describe your company and position.

I am the Product Manager of TechPro Innovations, Inc.

Describe what your company does in a single sentence.

TechPro Innovations, Inc. is a dynamic IT consulting firm known for its innovative technology solutions tailored to meet the unique needs of businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Our primary objective in partnering with Closeloop Technologies was to modernize our IT infrastructure, enhance cybersecurity measures, and optimize our systems for improved productivity.

SOLUTION

How did you find Closeloop Technologies?

Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop Technologies initiated the project by conducting a comprehensive audit of our existing IT infrastructure. They proposed and executed a strategic overhaul that included hardware and software upgrades, advanced cybersecurity measures, and the implementation of cutting-edge cloud solutions. Key deliverables included a fully optimized IT environment and robust data protection measures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded tangible results, including a significant reduction in system downtime, improved data security, and enhanced staff productivity. These measurable outcomes directly contributed to our success and positioned us for future growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated exemplary project management skills, consistently delivering on time and proactively adapting to evolving project requirements. Their effective communication and problem-solving abilities were impressive.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Closeloop Technologies was their ability to bridge the gap between complex technology solutions and practical, business-oriented outcomes. Their commitment to understanding our unique needs and tailoring their solutions accordingly was truly commendable.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Remarkably, there are no areas where Closeloop Technologies could have done differently. Our collaboration was highly successful, and we are extremely satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the Owner of TechFusion Solution

Describe what your company does in a single sentence.

I hold a key role as one of the Founders at TechFusion Solutions. TechFusion Solutions is a company that specializes in creating an all-in-one spend management tool, empowering businesses with enhanced financial control and visibility through a user-friendly platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Our specific objective in partnering with Closeloop Technologies was to develop an internal communication platform that would set us apart from existing solutions like Slack.

SOLUTION

How did you find Closeloop Technologies?

Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop Technologies initiated the project by comprehensively understanding our unique requirements and vision. They successfully crafted a robust communication mechanism that seamlessly integrated into our proprietary codebase. Additionally, they leveraged cutting-edge technologies such as TypeScript and React.js for future enhancements. Their recommendation to conduct on-site UX testing with our staff was invaluable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our project has already yielded significant design improvements through user testing, setting the stage for even more tangible results in the near future. This collaborative approach has provided invaluable insights into design enhancements that might have taken longer to uncover working in isolation or with freelancers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated remarkable project management skills, consistently keeping us ahead of schedule. Their project manager exhibited exceptional proficiency. Remarkably, they maintained an excellent code quality rating of 9 out of 10, thanks to their adept use of cutting-edge technologies.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Closeloop Technologies truly stands out due to their unwavering commitment and sense of ownership. They proactively assumed responsibilities, a refreshing departure from experiences involving micromanagement.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Closeloop Technologies has consistently demonstrated a high level of professionalism and dedication throughout our collaboration. Their commitment to our project has been exceptional, and we haven't identified any areas where improvements are needed.

BACKGROUND

Please describe your company and position.

I am the Owner of Travel Car

Describe what your company does in a single sentence.

Travel Car is a reputable car rental provider specializing in offering a wide range of vehicles and tailored transportation solutions to meet the diverse needs of travelers, ensuring they have a seamless and enjoyable journey while exploring new destinations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• enhance our online presence, improve user experience, streamline our booking process
• ultimately increase our online bookings and customer engagement

SOLUTION

How did you find Closeloop Technologies?

Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Closeloop Technologies encompassed a comprehensive website development project that aimed to transform our online presence and optimize our digital operations. Here is a detailed description of the scope along with key deliverables:

• Website Redesign: Closeloop Technologies conducted a thorough analysis of our existing website and proposed a redesign to modernize its appearance, making it more visually appealing and user-friendly.
• User Experience Enhancement: They focused on improving the overall user experience by revamping the website's navigation, ensuring easy access to essential information, and enhancing the booking process for our customers.
• Customization and Functionality: Closeloop Technologies customized the website to meet our specific requirements, including the integration of advanced booking features, a user-friendly dashboard for customers, and a secure payment gateway.
• Mobile Responsiveness: They ensured that the website was fully responsive, providing a seamless experience for users on various devices, including smartphones and tablets.
• Content Management: Closeloop Technologies implemented a content management system (CMS) that allowed our team to easily update and manage website content, such as vehicle listings, pricing, and promotional offers.
• SEO Optimization: The team worked on optimizing the website for search engines to improve its visibility on search engine results pages (SERPs) and increase organic traffic.
• Security Measures: They implemented robust security measures to protect user data and ensure secure online transactions.
• Testing and Quality Assurance: Closeloop Technologies conducted extensive testing to identify and resolve any bugs or issues, ensuring a smooth and error-free user experience.

Key Deliverables:

• A visually appealing and modernized website.
• Enhanced user experience and streamlined booking process.
• Customized website features tailored to our needs.
• A mobile-responsive design for accessibility on all devices.
• A user-friendly CMS for easy content management.
• Improved search engine visibility through SEO optimization.
• Enhanced website security.
• A thoroughly tested and error-free website.

Closeloop Technologies successfully delivered on these key objectives, resulting in a website that not only met but exceeded our expectations, ultimately contributing to the growth of our online presence and business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Closeloop Technologies yielded several measurable outcomes that clearly demonstrated progress and success. These outcomes included:

• Increased Website Traffic: Following the website redesign and SEO optimization, we observed a notable increase in organic website traffic. This improvement was measured through tools like Google Analytics, showing a significant boost in the number of visitors to our site.
• Higher Conversion Rates: The streamlined booking process and improved user experience led to higher conversion rates, as more visitors to the website completed bookings. Conversion rate metrics showed a clear improvement over the pre-redesign period.
• Reduced Bounce Rate: The bounce rate, which measures the percentage of visitors who leave the site without taking any action, decreased significantly. This demonstrated that the website redesign and enhanced user experience were successful in engaging and retaining visitors.
• Improved Page Load Speed: Closeloop Technologies optimized the website's performance, resulting in faster page load times. This improvement was quantifiable through tools like Google PageSpeed Insights and contributed to a better user experience.
• Enhanced Mobile Engagement: Mobile traffic increased, and user engagement on mobile devices improved, indicating that the responsive design was effective in catering to a broader range of users.
• Online Booking Metrics: The number of online bookings processed through the website increased notably. This could be tracked through booking system analytics, showcasing a clear correlation between the website improvements and increased revenue.
• Positive User Feedback: We received positive feedback from customers regarding the ease of use, improved functionality, and overall aesthetics of the website. This feedback was gathered through customer surveys and reviews.
• Improved Search Engine Ranking: The SEO efforts by Closeloop Technologies resulted in higher search engine rankings for relevant keywords. This was measured by tracking keyword positions on search engine results pages.
• Enhanced Security Metrics: The implementation of robust security measures resulted in a reduction in security incidents, such as data breaches or hacking attempts. This was monitored through security logs and incident reports.
• Content Management Efficiency: Our team found it significantly easier to update and manage website content using the new CMS. This was measured in terms of time saved and efficiency gains when making updates.

These measurable outcomes collectively demonstrated the success of the project in achieving its goals and objectives. They showcased tangible improvements in website performance, user engagement, and revenue generation, validating the effectiveness of Closeloop Technologies' website development services for our company, Travel Car.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop Technologies exhibited strong project management throughout the duration of the website development project for Travel Car. Their approach was characterized by effective communication, timely deliveries, and a responsive attitude towards our needs. Here are the key aspects of their project management:

• Timely Deliveries: Closeloop Technologies consistently met project milestones and deadlines as outlined in the project timeline. They adhered to the agreed-upon schedule, ensuring that the project progressed smoothly and according to plan.
• Effective Communication: Communication was a hallmark of their project management. They maintained regular and transparent communication channels, keeping us informed about the project's status, updates, and any potential issues. We appreciated their prompt responses to our inquiries and concerns.
• Project Tracking: Closeloop Technologies implemented project tracking tools and methodologies to monitor progress. This allowed us to have visibility into the project's status, including task completion and any outstanding items.
• Adaptability: They demonstrated flexibility in their approach, accommodating changes or additional requirements that emerged during the project. They were willing to adjust their strategies to align with our evolving needs.
• Problem Resolution: In instances where challenges or issues arose, Closeloop Technologies proactively addressed them. They worked collaboratively with our team to find effective solutions and minimize any disruptions to the project's timeline.
• Quality Assurance: The team conducted thorough quality assurance checks at various stages of development to ensure that the delivered work met our standards and expectations. This commitment to quality was evident in the final product.
• Client Involvement: They actively sought our input and feedback throughout the project. Regular meetings and review sessions were held to ensure that the website aligned with our vision and objectives.
• Training and Support: Closeloop Technologies provided training and documentation to enable our team to effectively use the content management system and manage the website post-launch. They offered ongoing support and assistance as needed.
• Post-Launch Support: After the website was launched, they continued to be responsive to our needs and promptly addressed any post-launch issues or adjustments required.

In summary, Closeloop Technologies' project management approach was characterized by punctuality, open communication, adaptability, and a strong commitment to delivering a high-quality product. Their ability to respond to our needs and collaborate effectively with our team played a significant role in the successful completion of the project. We were pleased with their project management and the outcomes achieved.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Closeloop Technologies was their unwavering commitment to tailoring their services to our specific needs and delivering a truly customized solution. Several aspects stood out:

• Customization Expertise: Closeloop Technologies displayed a deep understanding of our industry and the unique requirements of our car rental business. They leveraged their expertise to create a website that not only looked visually appealing but also functioned seamlessly to meet our specific business objectives.
• Attention to Detail: Their meticulous attention to detail was evident throughout the project. They were dedicated to ensuring that every element of the website, from design elements to functionality, aligned with our brand identity and provided an exceptional user experience.
• Responsive Design: The responsive design they implemented was tailored to the preferences of our target audience, which included travelers who often browse and book services on mobile devices. This responsive approach contributed to increased mobile engagement and conversions.
• Collaborative Approach: Closeloop Technologies fostered a collaborative environment where our input and feedback were actively sought and valued. They understood that our vision and insights were integral to the project's success.
• Adaptability and Flexibility: They demonstrated a high degree of adaptability and flexibility, readily accommodating changes and adjustments as our needs evolved throughout the project. This flexibility ensured that the end product was precisely what we envisioned.
• Post-Launch Support: Even after the website was launched, they continued to be responsive and supportive. Their commitment to providing ongoing assistance and addressing any post-launch issues underscored their dedication to long-term client satisfaction.
• Strategic SEO Integration: Closeloop Technologies integrated an effective SEO strategy into the website development process, which significantly improved our search engine rankings and online visibility. This strategic approach was unique and invaluable for our online marketing efforts.
• High-Quality Deliverables: The final website they delivered was not only visually stunning but also functionally robust and reliable. Their commitment to delivering a high-quality product was evident in every aspect of the website.

Overall, what made Closeloop Technologies stand out was their ability to combine technical expertise with a client-centric approach. They didn't just create a website; they created a tailored solution that directly contributed to the success of our car rental business. Their dedication to understanding our unique needs and delivering a customized product was truly impressive and set them apart as a valued partner in our online journey.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Their ability to deliver a tailored website that met our specific needs and their commitment to our success far outweighed any areas for improvement. We are grateful for their partnership and the exceptional results achieved in our project.

BACKGROUND

Please describe your company and position.

I am the CEO of Carta

Describe what your company does in a single sentence.

Carta is developing a global ownership management platform to assist businesses, investors, and employees in managing their investments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• We needed them help with the constant development of our backend services, API services, and basic infrastructure maintenance.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

9

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop Technologies effectively served as an IT extension of our own development team. They worked closely with us, helping with day-to-day development chores. Initially, they extended our API capabilities with JavaScript, Node.js, Python, MongoDB, and AWS. They are now working on backend implementation for our platform and numerous client-centric initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our aim was to accelerate development, and they helped us do that. Our internal engineers have provided favorable comments on the quality of code they write. Furthermore, we appreciate their efforts in recording the success of our collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They constantly fulfill deadlines and are extremely resourceful and supportive whenever we seek assistance. Our primary means of communication include Zoom, Google Meet, and Teams.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive and supportive approach is quite amazing. Their team's talent level is notable and distinguishes them.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

We are completely delighted with their work and have no suggestions for improvement.

BACKGROUND

Please describe your company and your position there.

I am the co founder and headquarter located in Sunbury, Ohio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Closeloop Technologies, and what were your goals?

The need was to build a mobile app for users to easily find and book parking spots from the comfort of their homes. We wanted to provide a platform to the end-users for convenient vehicle parking at sporting events, concerts, shows, work, and much more; hired Closeloop for the job - iOS and Android apps

SOLUTION

How did you select this vendor and what were the deciding factors?

Finding an ideal mobile development partner isn't easy. However, we got lucky with Closeloop. The exploring process was usual; searching through Google, we shortlisted a few vendors from hundreds, as the search results show. Talking personally with each vendor and discussing our objectives and near as well as long-term goals, we fine-tuned with Closeloop's representative. Communication was crisp and clear, he understood the project well and also suggested a few things, which interested us, and we chose them over others. Of course, the regular portfolio check was done beforehand, along with an online reputation study.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When building the mobile app, our prime goal was to provide users a convenient platform and an easy way to find and book parking spots for events, work, shows, workshops, concerts, etc., with useful features like real-time monitoring, scheduling, and hassle-free and secure online payment methods. Closeloop was up to the task when we shared our requirements. In fact, they proactively participated with suggestions. The deliverables were divided into phases or milestones that were achieved pretty much within the initially set deadlines.

How many resources from the vendor's team worked with you, and what were their positions?

5 resources

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They kept their promises and delivered the project on time. What impressed us the most was their active participation and periodic review of the ongoing development. We had several discussions during the development journey that resulted in just the product we initially thought of. Obviously, the final result matters, but it is the process that makes the result right, which we believe Closeloop managed well.

Describe their project management style, including communication tools and timeliness.

Communication was timely, transparent, and smooth. Not long calls but productive ones periodically

What did you find most impressive or unique about this company?

They have knowledgeable individuals and problem-solvers. Their turnaround time is excellent, and they respond swiftly to messages or queries.

Are there any areas for improvement or something they could have done differently?

Everything went well. Keep up the good work going. No improvement suggestions from our side.

BACKGROUND

Please describe your company and your position there.

I am the Founder of Go-Pal, a social media app for sports lovers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Closeloop Technologies, and what were your goals?

We hired Closeloop to build a social media platform dedicated to sports lovers with unique and better features that no other social media app previously had.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through the web for app development companies; got connected to multiple vendors, but with the way Closeloop's associate showed us the way or I would say, guided us, nobody else could. This got us interested, and we decided to go with them. As they say, the first impression is the last impression. It was exactly that.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The objective was clear, we wanted a social media app for sports lovers. In simple words, you can say Tinder of Sports and Social life. We wanted to connect people with similar interests through an engaging, feature-rich social media app. We explained our requirements, and they grasped them well. I would say they planned it right, executed it quite well and delivered it on time.

How many resources from the vendor's team worked with you, and what were their positions?

From the project's commencement date, we worked with around 10-15 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is the execution that's tricky. But at the same time, if you don't plan it right, you might not be able to execute it. On both fronts, Closeloop did just fine.

Describe their project management style, including communication tools and timeliness.

Communication-wise, I don't have any complaints. It was smooth, timely, and to the point. We didn't have those long calls but productive discussions periodically.

What did you find most impressive or unique about this company?

They respond swiftly to queries and are very accommodating.

Are there any areas for improvement or something they could have done differently?

For us, everything was on point, so no improvement suggestions for now.

BACKGROUND

Please describe your company and your position there.

I was introduced to Closeloop through my previous position as the Marketing Manager for an unbiased talent platform. My former company automates the process of finding the perfect match between job seekers and companies using a proprietary algorithm based on skills, experience, work culture and values.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Closeloop Technologies, and what were your goals?

We were looking to create a self-service portal for the clients and candidates to increase transparency in the hiring process, while simultaneously protecting against bias in the selection process. This would allow our users to efficiently communicate and connect directly without having to wait for recruiters (thus reducing time-to-hire) and identify the best fit for each job, based solely on key relevant factors.

SOLUTION

How did you select this vendor and what were the deciding factors?

While I was not part of the selection process, I knew that Closeloop was the obvious choice for our company for a number of reasons. Closeloop's CEO, Assim, has amassed a deep technical knowledge from working with companies like Apple, Facebook, Google, and LinkedIn that would guide us through the obstacles of building a new software from the ground up.

Being new to software development, we knew that we would need to rely heavily on Closeloop's technical know-how, and felt reassured every step of the way that we were in good hands through their delivery of CTO-level product design. Their onshore/offshore company model gave us around-the-clock service that maintained a steady momentum on projects with constant communication from the onshore team. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From concept to reality, Closeloop has been an invaluable partner in the launch of our talent platform. Our desire to solve major pain points in the hiring process inspired the idea for a transparent candidate and client self-service portal, which quickly evolved into deep, collaborative whiteboarding sessions, reviewing design mockups through InVision, testing through UAT, reporting feedback through JIRA, and being guided each step of the way toward both portals' respective launches. Post go-live, Closeloop helped us continue to identify additional potential areas of innovation, and helped us rollout features that would continue to increase user adoption. 

How many people from the vendor's team worked with you, and what were their positions?

I worked with Closeloop's CEO, 2 onshore project managers, and a handful of offshore engineers based on project needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to successfully launch the client and candidate portals within our desired timelines, and were pleased with the reported feedback from clients and candidates about each portal's sleek interface and our technology's ease of use.

Describe their project management style, including communication tools and timeliness.

Closeloop is highly communicative, agile, and reliable. They approach every new project methodically and enthusiastically, and always keep an open line of communication and a transparent look into their progress. One of the many things I truly appreciated in working with their team was their incredible agility. Whether we were working "in the weeds" on a very specific new feature, or looking through a "bird's eye view" at the greater vision, they were always adaptive, consultative, and eager to help us make our dreams a reality.

What did you find most impressive or unique about this company?

They never once compromised on quality for the sake of speed, yet always stuck to schedule and hit every deadline. That was a true testament to their excellent project management expertise. Their onshore/offshore team model aided greatly in keeping our company constantly up-to-speed with progress and developments through consistent communication.

Are there any areas for improvement or something they could have done differently?

I couldn't have been more pleased with the experience of working with the Closeloop team.