Closeloop Technologies

BACKGROUND

Please describe your company and position.

I am the CTO of Web Wizards USA

Describe what your company does in a single sentence.

WebWizards USA is a dynamic web development agency known for crafting cutting-edge websites and digital solutions tailored to meet the unique needs of businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Our primary objective in partnering with Closeloop Technologies was to enhance the functionality and user experience of our websites, ensuring they remain at the forefront of web technology.

SOLUTION

How did you find Closeloop Technologies?

Clutch Site

Why did you select Closeloop Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop Technologies initiated the project with a comprehensive website audit. They proposed and executed strategic enhancements, including responsive design improvements, streamlined navigation, and advanced security features. Key deliverables included fully optimized websites and seamless user experiences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in notable outcomes, including a significant increase in website traffic, improved user engagement, and heightened security against cyber threats. These measurable outcomes demonstrated clear progress and contributed to our success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop Technologies excelled in project management, consistently delivering on time and proactively addressing our evolving requirements. Their effective communication and problem-solving abilities were impressive.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Closeloop Technologies was their creative approach to web development. They transform complex ideas into stunning web experiences, and their commitment to understanding our unique needs was highly commendable.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

We found Closeloop Technologies to be remarkably efficient and proficient throughout our collaboration. Their commitment to our web development project left us with no areas where they could have done differently. Their exceptional work aligns seamlessly with our high standards for excellence.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Airbase

Describe what your company does in a single sentence.

Airbase is an all-in-one spend management tool that aids financial control and visibility for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• In contrast to pre-existing solutions like Slack, our objective was to develop an internal communication platform.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• Pricing fits our budget
• Great culture fit
• Referred to me

How many teammates from Closeloop Technologies were assigned to this project?

9

Describe the scope of work in detail. Please include a summary of key deliverables.

By talking about our needs and vision, Closeloop Technologies started the process. With this information, they built a reliable communication mechanism that was included into our proprietary code base. Future feature improvements were made possible by their use of TypeScript and React.js. Additionally, they recommended that we carry out on-site UX testing with our staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The recent input highlights the significant improvement in design brought about by user testing, however tangible results are still to come. I wouldn't have discovered this realization as quickly working alone or with freelancers, but this technique has given me concrete insights on design faults.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I must highlight that Closeloop Technologies has outperformed all the freelancers I've dealt with on various projects. Particularly exceptional has been their project manager. Amazingly, they're ahead of schedule—something I've never experienced before. I briefly wondered whether there was a mistake in their quotation or billing as a result of their proactive attitude. 

After examination, my top freelancers gave the code an impressive 9 out of 10. They distinguish themselves by utilizing cutting-edge technologies, such as TypeScript, PostScript, and the most recent React stack.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The degree of ownership is what makes Closeloop Technologies stand out from the competition. They actively take on responsibility, unlike other instances of micromanagement I've encountered. For instance, when given the challenging task of introducing push alerts, they quickly came back with five studied choices, replete with benefits, drawbacks, and implementation timelines.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

There aren't any obvious areas for improvement, except from the sporadic communication issues with one individual (who was later fired from the project). English fluency among the team's members guarantees clear communication.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Credit Sesame

Describe what your company does in a single sentence.

Credit Sesame is a credit and loan startup that automates and simplifies consumer credit and loan administration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Our customer had handed us a software development project, but our staff was already overburdened. Closeloop Technologies was brought in to help us manage the workload.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Closeloop Technologies were assigned to this project?

9

Describe the scope of work in detail. Please include a summary of key deliverables.

Our customer supplied us with a list of specifications for a revolutionary finance strategy. Instead of interest charges, this strategy used unique loan management procedures. Closeloop Technologies was critical in developing the underlying business logic. They started from the ground up, including design and backend databases. 

They displayed a thorough comprehension of the financial model, even suggesting ideas to improve its coherence. In terms of technologies, they used InVision to design and build up an AWS cloud architecture. They constructed a locally hosted MVP initially, and then a comprehensive website that we showed to the customer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

People who have seen the application have generally given it favorable reviews. Although the first design was seen to be overly simple (keeping in mind that it was an MVP), their skills imply that they could produce a more complex design if necessary. 

The project took longer to start from our end due to various client-related delays in the beginning. We were nevertheless pleased with what Closeloop Technologies provided. We're thinking of showing the platform to potential customers and further modifying it for new projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear breakdowns and timelines were presented. While the team interacted on Skype and Telegram, I used Telegram and WhatsApp to communicate with the sales manager.

What was your primary form of communication with Closeloop Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They were remarkably quick to implement any adjustments I asked for. I had a great experience working with the sales manager I first met; she was always approachable and productive. They improved the project's business logic, which was their most noteworthy contribution. Their proactive learning and advice greatly enhanced the final product.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

I don't worry about it right now. They have my highest admiration and I have referred others to them for their services.

BACKGROUND

Please describe your company and position.

I am the CEO & co-founder of BeZero Carbon

Describe what your company does in a single sentence.

BeZero Carbon is on a mission to create markets and environmental assets, beginning with the Voluntary Carbon Market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Closeloop Technologies was hired by our organization to provide customized software in response to new consumer requests. Our goal was to replace an outdated software iteration with a solution that could withstand our clients' expanding demands.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• Good value for cost
• Referred to me

How many teammates from Closeloop Technologies were assigned to this project?

9

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop Technologies created a react.js application in conjunction with a Progressive Web App (PWA). Beginning with the distribution of specifications, interactive discussions with the project manager via Zoom guaranteed compliance with requirements. Scheduled meetings kept the growth trajectory on track, generating satisfaction with both progress and outcomes.

Closeloop Technologies successfully produced a personalized application that has been in operation for 1.5 years, with continual updates and unique features being a priority.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the project's introduction, noticeable improvements emerged, including increased client satisfaction, alignment with client appeals, process optimization, and increased software potency. These transformational characteristics outnumber those of its predecessor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Zoom, Slack, Email, and Jira were among the collaborative tools. The project manager coordinated scheduled gatherings to assure real-time awareness of developing strides. Jira offered continuous monitoring of progress, changes, and scheduled rollouts.

What was your primary form of communication with Closeloop Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

The characteristic of our interactions with the team is excellent communication. Our partnership is notable for its timeliness, careful evaluation of our needs, adoption of suggested modifications, and consistent responsiveness.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

At this point, no clear paths for improvement or alternative techniques have emerged.

BACKGROUND

Please describe your company and position.

I am the CEO, Founder & Director of Everledger

Describe what your company does in a single sentence.

Everledger is an immutable ledger that tracks the ownership of diamonds and other assets, as well as their supply chain history.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• We were searching for a dependable and skilled team to migrate our website.

SOLUTION

How did you find Closeloop Technologies?

Referral

Why did you select Closeloop Technologies over others?

• Great culture fit
• Referred to me

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First and foremost, they audited the infrastructure. Following that, they focused on AWS tools and CI/CD procedures. Our app and database were migrated to Amazon. Testing and optimisation, as well as monitoring and logging, were all part of the second phase. Engineers continue to monitor our system, help developers with their demands, and offer enhancements as our product evolves. Our consumers are no longer experiencing timeouts when using our application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are pleased with our new configuration and have even managed to minimise infrastructure expenditures since Closeloop completed the conversion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are regularly informed of their development and upcoming actions. When it comes to communicating and fulfilling deadlines, we've never had any issues.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were pleased with the caliber of their assistance and the extent of their knowledge. Additionally, they excel in communication.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Nothing stands out as noteworthy. Although there is always room for improvement, we are ultimately pleased with their offerings.

BACKGROUND

Please describe your company and position.

I am the Chief Financial Officer of Darktrace

Describe what your company does in a single sentence.

Darktrace is a cyber security startup that uses artificial intelligence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• Create and implement a quotation system that allows buyers to price and quote connections for numerous addresses at the same time based on requested parameters.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Closeloop created a basic but functional version of the cpq. To add features and functions to the product, we employed an iterative method. This product was quite popular among our clients, and they, too, sought more features, which resulted in the product that it is today.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The crew has been creative and dependable. Their knowledge and expertise are commendable. They complete their work successfully and on time. Any issues or defects are resolved as soon as possible.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Closeloop became a member of my team, and we cooperated on design and features. Closeloop's contribution to this project accounts for the vast majority of the effort.

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have high-quality engineers with excellent communication abilities. That contributed significantly to the project's success.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

Closeloop engineers are needed, and their recruitment might be expedited. We recognise that finding quality developers takes time.

BACKGROUND

Please describe your company and position.

I am the CEO of Featurespace

Describe what your company does in a single sentence.

Featurespace is a provider of adaptive behavioral analytics technologies for financial services and gaming fraud and risk management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Closeloop Technologies to accomplish?

• The aims were to automate the procedure and decrease human interaction using a web-based software.

SOLUTION

How did you find Closeloop Technologies?

Online Search

Why did you select Closeloop Technologies over others?

• Good value for cost
• Company values aligned

How many teammates from Closeloop Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation of labour processes using a web-based software, allowing the department to provide services to its residents more quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They quickly recognised and met our requirements. They caught everything up quickly. We were quite pleased, and their efforts were greatly appreciated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The approach was such that Closeloop created an application, and we worked on hosting the solution on the cloud. After a period of effective cloud testing. The app was relocated to the cloud, and DR was rebuilt around it. 

What was your primary form of communication with Closeloop Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We utilised project management software, and they documented all of their work. On a weekly basis, we did group sessions with them. There were continuous debates. They guided us through everything they were doing so we understood what was going on. They were excellent time managers. There were no late deliveries. All deadlines were met on time.

Are there any areas for improvement or something Closeloop Technologies could have done differently?

I would recommend that they extend into new territories and work on large-scale projects that they are capable of completing. I'm sure they're thinking along these lines.

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Closeloop Technologies?

We hired Closeloop to help finish our wireframes + user experience design strategy for our online booking platform.

SOLUTION

How did you select this vendor?

I had searched for vendors on Upwork and also here on Clutch.co. I was looking for vendors with the highest rating and quality written reviews. Closeloop was a great match.

Describe the project in detail and walk through the stages of the project.

We initially wanted to hire Closeloop to help with mobile development (front-end primarily) for our mobile app MVP. Since we needed to finish design first, we hired them to help us finish our wireframes. We are bootstrapping our company so we didn't have a massive budget. Gaurav offered to start off with a small project, starting with our wireframes only, and worked out an affordable rate off of the strength of their passion/confidence in our solution. We finished our wireframes but decided to take on development in-house to keep our costs down until we launch but are keeping in touch to bring on Closeloop once we start earning revenue.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Gaurav Sharma, their Chief Marketing Office and primarily worked with their Business Analyst, Alok Yadav, who also had UX design experience.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had unfinished wireframes for 3 different user types with our online booking platform. We were assigned to Alok who spent time understanding our existing wireframes, along with our user personas, to redesign all 3 experiences for us to hand off to our UI design team for high-fidelity design.

How effective was the workflow between your team and theirs?

Very effective! Both Garauv and Alok showed tremendous passion in our project from the very beginning. I had a ton of fun working on this project together with them and we've built a great relationship in the process.

What did you find most impressive or unique about this company?

I personally had a blast working with Alok. He brought a ton of new ideas to the table and never hesitated to question/object any design ideas we were thinking about to help us improve our UX. He also took all our design feedback gracefully and delivered new updates on time, every time. He was also very receptive to adopting some of the new tools that we preferred to use for collaboration which made working together a breeze, despite the fact that we lived on opposite sides of the world (I'm in Boston and he's in India).

Are there any areas for improvement or something they could have done differently?

They prefer to use Windows/Linux based solutions i.e. Axure for design which very much feels legacy versus some of the more modern design tools like Figma. Also, given the time zone different, I think we could have found some more effective ways to trade ideas i.e. screen sharing with Loom. It also would have helped to use a project management tool like Asana and/or documenting meeting notes to measure progress weekly and keep ourselves accountable during project management. But not a huge deal since they delivered great results regardless!

BACKGROUND

Please describe your company and your position there.

I am the Founder of MidWicket Labs, which is an online marketing company catering to businesses of all types in helping them establish their online presence and business grow.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Closeloop Technologies, and what were your goals?

The biggest challenge was managing the team and projects especially amid pandemic when remote work became the new normal. We wanted a software custom developed to address team and project management challenges.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got connected to Closeloop via a referral. After a series of discussions, brainstorming and sharing software requirements, we got to understand their approach and problem-solving tactics that impressed us. The approach shared was on the similar lines to what we had thought.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goal was to build custom software for managing the team and projects. Starting from brainstorming the concept to project planning, defining phases, resource allocation, timelines, testing and reporting, the communicator at Closeloop helped us start right and currently, I see it going pretty well, just like what we initially planned.

How many people from the vendor's team worked with you, and what were their positions?

From initial project development talks to design and development, we have interacted and worked with around 8-10 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Any project assigned requires timely delivery and precise execution which I believe up to this point of time Closeloop people have handled quite well. Phase-wise delivery of modules is up to the mark, and I see the project coming together nicely.

Describe their project management style, including communication tools and timeliness.

Periodic calls are there to keep us informed. Major communication is done through emails, and for a quick chat we use Skype. What has impressed me is their documentation part, it's thorough, to-the-point and transparent. They are responsive to calls and I haven't faced any difficulty in reaching out to them so far.

What did you find most impressive or unique about this company?

They are communicative, transparent with details, and agile to work with.

Are there any areas for improvement or something they could have done differently?

We are happy with the way things have gone so far.

BACKGROUND

Introduce your business and what you do there.

I am the president and CEO of a technology consulting firm. We are an IT-oriented accounting company, and we provide all IT-related services to our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Closeloop Technologies?

We partnered with them to build a custom platform for us in a quick and efficient manner.

SOLUTION

What was the scope of their involvement?

We had a lot of custom requirements, which they helped us with. The solution is a custom accounting program that automates the tracking of various resources across different time zones.

Initially, they had to understand our system and present the market compatibility. The platform also has functionalities such as tracking, accounting, payroll, and invoicing. They started with the design part first, then proceeded with the development after getting our approval. It was a collaborative process as we both had certain technologies we wanted to use.

What is the team composition?

We’re mainly in touch with their CEO and the assigned project manager, who’s working on this project from the US. There are also around 20 people from their offshore team who are supporting this project.

How did you come to work with Closeloop Technologies?

We were looking for a vendor that could help us in this area, and we got references from different sources. We also heard that their CEO had built a few other similar platforms, so we issued an RFP, and they responded to it.

How much have you invested in them?

We’ve capped the project at $500,000, and we’ve now spent around $250,000.

What is the status of this engagement?

We started working with them in January 2016, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software has increased our revenue, and we can now look at more resources when it comes to hiring instead of tracking everything manually. Overall, they’ve been an excellent partner.

How did Closeloop Technologies perform from a project management standpoint?

They’ve done pretty well in this regard — in fact, they’ve been involved in every phase of the project. Even with their onshore and offshore model, we always receive prompt communication. Their model has also been cost-effective for us.

We have daily stand-up calls, receive weekly updates, and use different platforms to communicate: Skype, email, and phone. They are very good at communication.

What did you find most impressive about them?

Their team grasps things quickly and finds the best solution for us. Furthermore, they are cost-effective, accessible, on time with deliverables, and out-of-the-box thinkers. They also know how to use the latest tech stack.

Are there any areas they could improve?

I really can’t see any areas where they need to improve on; they’ve delivered on their commitments.

Do you have any advice for potential customers?

Make sure to explain the business use case to them, so that they can understand your business and provide the right solutions. Also, let their team share their ideas as you brainstorm together — they really want to be more engaged and it has worked wonders for us.