Checkweb Agency

BACKGROUND

Please describe your company and your position there.

Shutteris Photography started, with a desire to provide our clients with high quality professional photos as well as an excellent photoshoot experience. We believe great photos reflect your story and that’s why our talented team of make up artists, hair stylists and photographers always aim to connect with you on a personal level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Value Consulting , and what were your goals?

Our company needed help to develop a website that was compatible with the brand we’d already had an agency create.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digital Value Consulting developed our website from scratch. We provided them with very high-level wireframes. During the initial build, they interpreted and changed the designs based on the intended functionality. They’ve also provided ongoing services that range from hosting and AdWords to SEO and day-to-day web support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A project manager is our day-to-day point of contact. A couple of developers handled the coding and built the website. A UX resource worked with us in the beginning of the project, and they added a user acceptance testing (UAT) person towards the end. The team also included dedicated people for SEO and senior staff members to facilitate our discussions.

How many people from the vendor's team worked with you, and what were their positions?

We put out a tender to our subscription list, and Digital Value Consulting made the shortlist. They were the most successful of all the agencies we brought in for consideration.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everyone loves the website Digital Value Consulting delivered. We haven’t had a single complaint. Recently, we recently launched a public consultation for our project. When the site was brand new, we weren’t yet ranked the highest on search engines like Google and Bing. After Digital Value Consulting started using Google Ads, we were at the top of the search rankings. As we’ve been tracking the website through Google Analytics, we’ve seen an increase in traffic.

Describe their project management style, including communication tools and timeliness.

Digital Value Consulting added a level of granularity to the work and tracked everything we needed to get done. They’re very rigid, sent detailed timelines that outlined what they were working on, and stayed on top of everything. Project management was very good overall. As a design agency, our collaboration had an interesting structure.

On minor occasions, we had to chase them down, but generally speaking, they met all the timeframes we set. Digital Value Consulting provided timelines and scheduled daily and weekly calls. They were always free to take a call or have us visit their office. They met with us at our office, as well. Not all their staff is in London. It’d be ideal if they were all local so we could meet in person a bit more.

What did you find most impressive or unique about this company?

Digital Value Consulting set up the project very professionally. They kept us on track and clearly identified issues in advance. Their work approach was very structured, which was exactly what we needed. I have complete confidence in their ability to manage multiple deadlines, timelines, and project elements.

Are there any areas for improvement or something they could have done differently?

Our website development had compressed timelines, which required an increased pace and degree of flexibility. Digital Value is very structured, which made it harder to flex whenever we needed it. This isn’t necessarily a negative since they had everything under control. They were able to make changes on the fly right away.