Centre Canadien de Services d'Agents Virtuels - CCSAV

CCSAV is a Canadian-based Business Process Outsourcing (BPO) company with operations in Tunisia, delivering high-quality outsourcing solutions that help businesses scale efficiently while reducing operational costs.

Our offshore model allows clients to achieve significant cost savings compared to North American and European markets, without compromising on quality, communication, or service standards. We combine competitive pricing with strong operational discipline and measurable performance.

Reliability is a core pillar of CCSAV. We operate with structured processes, dedicated account management, continuous supervision, and clear KPIs to ensure consistency, accountability, and long-term success for our clients.

One of our key differentiators is our strong employee retention rate. By investing in training, career development, and a stable work environment, we build engaged and loyal teams. This minimizes turnover, preserves knowledge, and ensures service continuity — a critical advantage in outsourcing partnerships.

Our multilingual teams support customer service, technical support, administrative tasks, and back-office operations through scalable and dedicated delivery models.

CCSAV bridges Canadian standards with reliable offshore talent, providing cost-effective, dependable, and people-driven outsourcing solutions.