Others Talk, We Listen.
CapTech is a national technology-consulting firm offering a full suite of services including management consulting, systems integration, and data management. CapTech designs, implements and integrates IT systems for America’s most respected companies. We are proud to be counted among the Inc. 5000, which lists the nation's fastest-growing private companies, for the 7th consecutive year. Working within our clients’ cultures, business solutions are tailored to their unique needs. CapTech prides itself on being a great place to work. In fact, we have been named in the Top 10 'Best Firms to Work For" for the past two years and ranked #28 in Vault's 2014 Consulting Top 50. Dedicated to building a culture that offers a balance of personal growth and professional success, we've built an organization filled with people who love what they do and clients who love the results.
Tools and Methodologies:
- Stakeholder interviews
- Competitive benchmarking
- Industry research
- Customer research
- SWOT/Gap analysis
- Greater brand awareness among Dominion customers.
- Greater customer experience mentality and culture at Dominion.
- The framework for a unified digital operating model with the organization.
- Greater internal awareness of the importance of Omni-channel communication and a framework for achieving it.
- A framework for testing and measuring the success of digital initiatives.
- The development of a more retail e-commerce approach to the utility’s business.