Captain Compliance

BACKGROUND

Please describe your company and position.

I am the Project Manager of Knights Brown

Describe what your company does in a single sentence.

An independent construction and civil engineering company delivering public realm works, highways, and structural building projects across various sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Captain Compliance to accomplish?

• Automate the website's data privacy compliance framework and eliminate any potential regulatory risks.
• Implement a seamless and user-friendly cookie consent banner that protects user privacy without disrupting the visitor experience.
• Streamline the consent logging and reporting processes to significantly reduce the manual workload on the internal team.

SOLUTION

How did you find Captain Compliance?

• Online Search
• linkedin

Why did you select Captain Compliance over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Captain Compliance were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Captain Compliance provided their automated data protection platform to update the privacy standards on the corporate website. The scope involved conducting a full scan of active tracking scripts and setting up a secure framework to log user consent automatically. Key deliverables included custom cookie banners, a secure backend system for data logging, and real-time consent analytics tools. The deployment successfully centralized all privacy governance, although the initial setup documentation required some extra interpretation to match specific network configurations during the early stages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered complete compliance across all digital touchpoints, successfully mitigating regulatory risks. The automated system accurately tracked visitor preferences without impacting site loading speeds or user interactions. It significantly optimized internal workflows, cutting down the hours previously spent on manual data auditing and script verification to zero.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly organized and professional from start to finish. All major milestones were met according to the agreed schedule, and the platform features were delivered right on time. The support team was responsive to technical queries, providing clear guidance and assistance whenever clarification was needed during the deployment phase.

What was your primary form of communication with Captain Compliance?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was the clarity provided by the real-time consent analytics. The platform does not just block cookies but instead gives a clear, visual breakdown of user preferences and compliance status. The combination of automated privacy tools and accessible data insights makes their solution highly effective.

Are there any areas for improvement or something Captain Compliance could have done differently?

While the software works perfectly, the initial setup documentation could be a bit more detailed for non-technical users. Providing more step-by-step guides for the first-time configuration would make the onboarding process even smoother. A more comprehensive troubleshooting section would also save time during the integration.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of a sports analytics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Captain Compliance?

We needed to be compliant with state privacy laws around data subjects opting out and automating this process.

SOLUTION

What was the scope of their involvement?

Captain Compliance has integrated and set up our CRM and database to remove individuals if they request to be deleted. The team has also built a dashboard where we can log in and see when a request for removal comes in.

What is the team composition?

We’ve worked with two teammates from Captain Compliance.

How did you come to work with Captain Compliance?

We found them through a search on Capterra. They were one of three companies we spoke with, and they were the most responsive. They also had fair, transparent pricing.

What is the status of this engagement?

We started working together in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Captain Compliance has installed and set up the software and tested it to ensure it runs properly. We have a dashboard that shows when a request for removal comes in.

How did Captain Compliance perform from a project management standpoint?

Captain Compliance has delivered on time. The setup and installation for the customization were done within a week. We communicate via Google Meet.

What did you find most impressive about them?

We’re impressed with Captain Compliance’s ability to customize the opt-out software at a fair price.

Are there any areas they could improve?

I think everything has gone smoothly.