Capote Business Solutions

BACKGROUND

Introduce your business and what you do there.

I am the Office Manager at Comforting Aid, a medical private practice in the medical industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capote Business Solutions to accomplish for your medical private practice?

We needed them to manage our informatic systems, printers, web page creation and maintenance, fax services, and online security services.

SOLUTION

What was the scope of their involvement?

Capote Business Solutions provided attentive and fast services, resolved problems in real time, and ensured maintenance was performed on time and with accuracy. Their tasks included setting up and managing online security, setting up and maintaining printers, and creating web pages.

How did you find Capote Business Solutions?

We found Capote Business Solutions through a referral.

Why did you choose Capote Business Solutions over other options you considered for Comforting Aid's needs?

We chose Capote Business Solutions because they are close to our geographic location, their pricing fit our budget, they were a great culture fit, offered good value for cost, and their company values aligned with ours.

What is the status of this engagement?

The project started in August 2025 and is ongoing.

How many teammates from Capote Business Solutions were assigned to your project at Comforting Aid?

There were 2-5 people from Capote Business Solutions assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We experienced improved system uptime, faster issue resolution, and increased security. While we do not keep quantitative records, the overall outcome was a success.

What was your primary form of communication with Capote Business Solutions during the project?

We communicated through in-person meetings, virtual meetings, and email or messaging apps.

How would you describe Capote Business Solutions’s project management? Did they deliver on time?

They delivered on time and managed the project well.

What did you find most impressive or unique about working with Capote Business Solutions?

The most impressive aspect was their fast services.

Is there anything Capote Business Solutions could have done better or differently during the project?

There is nothing I would suggest for improvement; their work was perfect.

BACKGROUND

Please describe your company and position.

I am the Owner, Hidalgo TMS Psychiatric Services of Hidalgo TMS Psychiatric Services

Describe what your company does in a single sentence.

Hidalgo TMS Psychiatric Services provides personalized, evidence-based mental health care, specializing in advanced treatments such as TMS and Spravato for depression. The practice also offers psychiatric evaluations, medication management, and supportive care to help patients achieve lasting improvement in their mental health and quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Capote Business Solutions to accomplish?

• I hired this marketing company to bring in new patients through targeted digital marketing and online advertising.
• I hired them to design and manage my practice website
• I also hired them to run and manage my social media platforms to increase visibility and engagement.

SOLUTION

How did you find Capote Business Solutions?

Other

Why did you select Capote Business Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Capote Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Throughout this project, the company delivered full marketing support by overseeing social media management, developing and maintaining my practice website, and implementing targeted Google Ads campaigns. Their work focused on strengthening my online presence while driving new patient inquiries through digital advertising. These combined services were aimed at increasing visibility, engagement, and overall patient growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project produced measurable results that demonstrated clear progress and success, including increased website traffic, higher engagement across social media platforms, and improved visibility through Google search and advertising. Targeted Google Ads campaigns generated new patient inquiries and appointment requests, contributing directly to practice growth. Overall, the marketing efforts strengthened the online presence of the practice and supported consistent patient acquisition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company demonstrated effective project management throughout the engagement by maintaining clear communication, meeting agreed-upon timelines, and delivering key items as scheduled. They were responsive to feedback and requests, addressing changes and concerns promptly and professionally. Overall, they showed flexibility and attentiveness to the needs of the practice, ensuring the project moved forward smoothly.

What was your primary form of communication with Capote Business Solutions?

In-Person Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company was their ability to combine creativity with a strong understanding of healthcare marketing. They took the time to understand my practice’s goals and tailored their strategies to attract the right patient population. Their responsiveness, professionalism, and consistent focus on results made them stand out from other marketing companies I have worked with.

Are there any areas for improvement or something Capote Business Solutions could have done differently?

There are no areas for improvement that I would suggest, as Capote Business Solutions met and exceeded expectations throughout the project. Their work was thorough, professional, and consistently aligned with the needs of my practice. Overall, there is absolutely nothing I would change about their services or the way they handled this project.