Canadian Alliance Terminals Inc.

BACKGROUND

Please describe your company and position.

I am the Logistics & Demand Planning Manager of Lojel

Describe what your company does in a single sentence.

We are a manufacturer and retailer specializing in carry essentials, including luggage, bags, and travel accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Canadian Alliance Terminals Inc. to accomplish?

• Improve Customer Service Level
• Maximize Inventory Accuracy
• We engaged Canadian Alliance Terminals Inc. with the goal of establishing a reliable long-term 3PL partnership that could support and scale with our growth over time.

SOLUTION

How did you find Canadian Alliance Terminals Inc.?

Online Search

Why did you select Canadian Alliance Terminals Inc. over others?

• Close to my geographic location
• Great culture fit
• Company values aligned
• We selected them based on the strong operational standards and professionalism we observed onsite.

Describe the scope of work in detail. Please include a summary of key deliverables.

As per our operational requirements in the Canadian market, the scope of work involved building a reliable supply and distribution network. This included handling inbound shipments, secure warehousing, and transportation to various locations as needed. Alongside e-commerce order fulfillment, we required a partner that could also manage retail replenishment deliveries and provide cost-effective long-haul transportation options

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

E-commerce lead times were met as committed, retail replenishment deliveries ran smoothly, and the CAT team demonstrated agility by introducing new courier partnerships to provide more cost-efficient delivery solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The CAT team was highly responsive and supportive, with no delays observed. Their approach was constructive, consistently suggesting practical solutions to our needs.

What was your primary form of communication with Canadian Alliance Terminals Inc.?

In-Person Meeting

What did you find most impressive or unique about this company?

We were most impressed by their well-established operations and the professionalism in both communication and management.

Are there any areas for improvement or something Canadian Alliance Terminals Inc. could have done differently?

They could expand their operational model across other regions of Canada to build a true national distribution network. Leveraging a hub-and-spoke transportation model would provide greater flexibility and agility for customers looking to scale.