CallNova SIA

BACKGROUND

Please describe your company and position.

I am the Boss of Farilya Lounge

Describe what your company does in a single sentence.

We operate a local restaurant and lounge offering food, beverages, and entertainment services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CallNova SIA to accomplish?

• Increase customer inquiries through Meta advertising

SOLUTION

How did you find CallNova SIA?

• Online Search
• Other

Why did you select CallNova SIA over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from CallNova SIA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CallNova SIA managed our Meta advertising and social media marketing. They handled campaign setup, audience targeting, creative strategy, ad optimization, and ongoing performance monitoring. They also helped us improve our social media presence and focused on generating more qualified customer inquiries while keeping advertising costs under control.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CallNova significantly improved the performance of our Meta advertising campaigns. We generated more qualified customer inquiries while reducing our cost per conversation compared with our previous campaigns. We also saw stronger engagement on social media and a more consistent flow of potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CallNova managed the project in a very organized and responsive way. They consistently delivered work on time, kept us updated throughout the process, and responded quickly whenever we had a request or needed changes. Communication was clear, and they adapted the campaigns based on our feedback and performance.

What was your primary form of communication with CallNova SIA?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most was how performance-focused and responsive CallNova SIA was. They didn’t just launch campaigns and leave them running; they continuously monitored results, tested different approaches, and made adjustments based on performance. Their communication was fast and straightforward, and they treated our business goals as their own.

Are there any areas for improvement or something CallNova SIA could have done differently?

There were no major issues with the project. If anything, more frequent written performance reports or a simple dashboard could make it even easier to track campaign progress. Overall, we were very satisfied with their work.