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Get a custom proposalFrom Interactions to Outcomes
B-TRNSFRMD Consulting LLC transforms how mid-market companies in healthcare, financial services, and retail connect with their customers — from the contact center to the service desk to the CRM and every workflow in between. We implement and optimize the platforms that power those interactions — Freshworks, Creatio, Microsoft and NICE CXone — using our PATH TO OUTCOME™ methodology to move organizations from fragmented technology investments to measurable customer outcomes. From interactions to outcomes — that is the journey we deliver, every engagement, every client.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
Plano, TX
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Year founded
Founded 2020
1 Locations
- Plano , TX
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Our Story
Our Fspent 25 years doing one thing obsessively: helping organizations stop losing customers to broken experiences and outdated operations. From the strategy floors of Oliver Wyman to the delivery trenches at Cognizant — working with Fortune 500s across healthcare, financial services, and retail — I've seen what separates companies that win customer loyalty from those that bleed it. It almost always comes down to the same gap: a disconnect between technology investment and real customer outcome
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