Brooks Bell

At Brooks Bell, we’re dedicated to facilitating sustainable customer growth and retention by placing your customer at the heart of every decision. As a boutique consultancy with a 20-year track record of success, we specialize in insight-driven transformation, helping brands navigate complex marketing and customer experience challenges.

Our team–with deep expertise in analytics, experimentation, UX research, and organizational effectiveness–is uniquely positioned to advise on both consumer behavior and the intricacies of enterprise operations. Unlike larger firms, we offer highly customized solutions that prioritize value creation over standardized frameworks, as well as hands-on coaching, training, and facilitation to drive tangible impact.

We partner with clients who share our vision of unlocking untapped potential within their organizations, embracing customer-centricity while mitigating risk through a test-and-learn approach. Many of our clients come to us disillusioned by the one-size-fits-all solutions offered by larger consultancies, and seek the personalized attention and meaningful results that only a boutique firm like Brooks Bell can deliver.

As part of our commitment to excellence, we maintain a selective approach to client engagements to ensure maximum focus and impact. Our goal is not just to increase your revenue and cut costs, but to fundamentally transform organizations, empowering teams to work more effectively and efficiently in service of their customers' needs.