Breakthrough Studio

BACKGROUND

Please describe your company and position.

I am the Founder of a fashion e-commerce store.

Describe what your company does in a single sentence.

Fashion Ecommerce Store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Breakthrough Studio to accomplish?

• Ecommerce Fulfillment
• B2B Shipping
• Warehousing

SOLUTION

How did you find Breakthrough Studio?

Referral

Why did you select Breakthrough Studio over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Breakthrough Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They did ongong warehousing, receiving, pick and pack, inventory counting, labeling, sending to customers in Canada and abroad.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great service levels, customization, speed, and ongoing partnership in shipping orders with us. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and personalized service. Great to be in touch with the founder/owner and key staff who take ownership of processes and partnerships. 

What was your primary form of communication with Breakthrough Studio?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Simply great to work with. They feel like peers and colleagues more than a vendor. They've helped us build custom workflows, and they're great to communicate with. As a growing business, we really can depend on them. 

Are there any areas for improvement or something Breakthrough Studio could have done differently?

Since this is a required field I'll only say the WMS they use (extensiv) is functional but not perfect.