Brave New

BACKGROUND

Please describe your company and your position there.

I'm the owner and creative director of a fine, bespoke jewellery design house specialising in Australian opals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

Our website lacked e-commerce capability and was outdated. Being in Australia with strict Covid lock-out rules and heavily reliant on our international clientele, we needed to migrate online swiftly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have interviewed a plethora of local and international developers. Brave New and Andrzej Kozdeba specifically was recommended by marketing colleagues from Poland.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an introduction meeting, during which we were impressed with Andrzej Kozdeba not overpromising and paying attention to our needs. After we listed what we needed, Brave New worked proposed the wireframe for the website and the first designs for approval. They also assisted with the creative and provided guidance on what were the optimal solutions available to our problems. With time we found that it was incredibly valuable to listen to their guidance rather than to rely on our ideas of what would be useful.

How many people from the vendor's team worked with you, and what were their positions?

Andrzej Kodzeba was the main point of contact. Unlike in many agencies where a business developer is replaced by project manager, Andrzej was the person who introduced us to Brave New and lead us through the entire project. He brought in around 4-5 other team member as per the project phase needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had overwhelmingly positive feedback on our website. As originally we insisted that our website's e-commerce solution was our secondary priority, once that change and Brave New rebuilt the website in April 2021, we started to generate income directly from online sales.

Describe their project management style, including communication tools and timeliness.

They have the best project management style we have experienced working with various agencies of different levels of responsiveness. Systematic, organised, attentive to minute details.

What did you find most impressive or unique about this company?

Superb customer service, responsiveness, recorded video guides on DIY after the site launched.

Are there any areas for improvement or something they could have done differently?

It would be hard to fault them. Perfect.

BACKGROUND

Please describe your company and your position there.

I am an owner of a blog, author of ebooks and creator of personalized products. I sell my products via an Internet shop designed by Brave New.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

Brave New helped me to design my shop pages. I had many requirements, it had to be user friendly, clear, integrated with logistic system and show my ebook in the best possible way.

What were your goals for this project?

Quick design of user friendly and responsive shop that will maximize sales.

SOLUTION

How did you select Brave New?

Referral from a fellow blogger/shop owner.

Describe the project in detail.

First Brave New helped me with graphic design of my ebook, created a title page and managed display of particular pages. Once I was happy with the final project, we started to create a shop. It was to be easy to use, quick and intuitive. It had to present the ebook in the best possible way to increase sales.

What was the team composition?

The team consisted of webdesigner, webdeveloper, designer, corrector, 2 project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I doubled my sales goal. Buyers love the design and compliment on its clear construction and the fact it works well on mobile devices (used by 95% of my clients).

How effective was the workflow between your team and theirs?

We managed to develop a great relationship. I felt I was in communication loop, contact was quick, all my questions clearly answered, deadlines met, I was offered the best services and advice that I value the most, and sharing best practices is a key in my business.

What did you find most impressive about this company?

Great communication, spot on advice, over delivery both in terms of deadlines and final outcome. Professional and easy going. We worked together before and it was not the last time.

Are there any areas for improvement?

Nothing I can think of at the moment. I am recommending Brave New to my business partners. Great service.

BACKGROUND

Please describe your company and your position there.

I'm a consumer marketing manager. I work for global, pharmaceutical company in a Vision Care business unit.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

This year we decided to focus more on the valuable content for our contact lenses and lens care solutions users. It is specific category, because consumers have to be well educated about the products, aware of the health of the eyes and obey safety rules of wearing lenses. All of the knowledge has to be available for them in a attractive manner.

We hired Brave New to create and develop a new, user-friendly website and embedded it on current loyalty program website. Priorities were to organize content in a well-ordered way, provide availability of SEO tools, prepare website for implementation of further functionalities as newsletter, just by adding firewires.

We were decided to work on Wordpress solutions. The major challenge was how to find a balance between a conversion of the traffic to program and product websites as well as to impart a knowledge.

SOLUTION

How did you select Brave New and what were the deciding factors?

Brave New was invited to a three parties tender. The team was recommended by a friend and business owner, for whom they work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Workflow started from the briefing meeting. The Brave New team was very inquisitive at that stage, in pursuance to deliver good tailor-made offer. Due to this attitude they got some extra points in a tender. On the base of a detailed bid they were ready to prepare wireframes. We propose just a few amendments.

In the next step we got mockups of the website. It allowed us to settle the graphic design idea. Than the programming phase started. Needed modifiactions were implemented promptly. Product was tasted on diverse operational systems and devices. After transfer of final files we were provided with video tutorial about elementary CMS maintenance of the website.

How many people from the vendor's team worked with you, and what were their positions?

Project manager took care of us during the whole project. In the back office worked webdesigner, two webdevelopers and tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching a blog website we observed 5 times higher traffic on the loyalty website, which definitely exceeded the expectations.

Describe their project management style, including communication tools and timelines.

During the process we communicated via e-mails and all project materials as actual schedule and wirefires, mockups were available all time on Dropbox. Project manager answered very quickly and updated us proactively, so we were never let without a current status.

What did you find most impressive or unique about this company?

We were impressed with their expertise which they shared with us during the project on its every stage. Prompt responses, due to which we were thoroughly updated. Quickly implemented amendments. Extra video tutorials.

Are there any areas for improvement or something they could have done differently?

I would recommend to introduce a new service - editing correction of provided by client content. Corrections on existing website by the client take a lot of time and impose some workload on both sides.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a law company. We deliver legal advices, courses and legal documents templates for entrepreneurs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

When we ask for help BraveNew, we were at the beginning of our business journey. The main idea of our company was to deliver courses, services and legal advices for entrepreneurs via Internet. To realise this idea we ask BraveNew to provide website which join tree main services: online shop, online course platform and classical blog.

SOLUTION

How did you select Brave New and what were the deciding factors?

I met the CEO of BraveNew almost 10 years before the project starts (we were members of the same students international organization). I knew that he is a great leader and project manager.

Before I decided to start my own law company I invited BraveNew to cooperation in my previous company (I was a project leader that time).

They did there magnificent work for this company. After I left full-time job I wanted to realise my own business project with them. I knew that there are not cheap company but I was expecting outstanding results and I get even more than I expect!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was divided into 6 stages (milestones)

1. Initial contact. We started off with a business requirements document and had a few iterations of Q&A to refine and clarify requirements.
2. Planning After that I got from BraveNew a propositions project schedule (gant matrices). When we agreed the scope of work and timeline we started to work on project.
3. Content Our team were working simultaneously with BraveNew (we delivered content – for example copywriting).
4. Design Web designers developed a landing page for the website, as well as an inner web page to demonstrate near-precise colour, font-sizes and precise placement of all the navigation and content elements. After that we had the opportunity to provide feedback or request changes. Then designer trwała współpraca continues the process of fine tuning the design until he got our approval.
5. Development In this phase, designers created a demo installation, so that we could view and interact with the web pages as they are being developed.
6. Launch In this phase, BraveNew’s designers run through a final set of tests to be sure that everything is functional. As soon as the site has been tested, reviewed and approved by us we launched the website for the viewing public. The project is now still on going. We decided to start permanent cooperation which allows us to develop the website and implement new ideas.

How many people from the vendor's team worked with you, and what were their positions?

CEO of the BraveNew was our main point of contact throughout the process. There were also 1 full stack developer and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site we got a lot of positive feedback from friends and clients. After 6 months of website launching, it is profitable and deliver all planed functionalities. It’s one of the best investment in my life. I’m totally proud of this website.

Describe their project management style, including communication tools and timelines.

They provided clear communication and they were results-oriented. We used mainly e-mail communication as well as tele and videoconferences with team members.

What did you find most impressive or unique about this company?

Brave New gave us individual YouTube movie guides which explains how to operate the whole website. It was very helpful at the beginning, because I had never worked with WordPress before. Finally, we got a professional and beautiful website which is easy to manage. It gives me right now more than 50 clients every month and the number it’s still rising.

Are there any areas for improvement or something they could have done differently?

The project could be finished a 2-3 weeks earlier but I am aware that our team had delay in delivering content. Anyway a short delay doesn’t effect the company. The final results is great!

BACKGROUND

Please describe your company and your position there.

I'm the Head of Marketing in a B2B company that offers an HR SaaS platform for large enterprise companies. The platform helps HR/L&D departments manage all employee development processes across the organization. I'm responsible for managing all marketing projects and campaigns for the product and the brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

We've hired Brave New to support us in our comprehensive rebranding project related to our website. The website of our main product needed to be updated in terms of messaging, looks, and the technology behind it. They were to create the site based on the UI designed delivered by the design agency and the guidelines from us, the marketing team.

What were your goals for this project?

What we have expected from Brave New is a website that can be easily managed by our in-house marketing team. Since we're often running tests and do modifications, we wanted to have a certain level of control over the content and particular section. We also wanted our website to be fast, mobile-friendly, and SEO-friendly. We put a lot of focus on the design, we wanted our website to look neat and sharp and to follow the design guidelines very carefully.

SOLUTION

How did you select this vendor?

They were recommended to us by the design agency we collaborated with on the project. We have picked the design agency first and then started looking for the software agency that would understand our priorities and has a portfolio of similar projects. Yet another recommendation came from a colleague who had an opportunity to work with Brave New in his previous company. We do appreciate good recommendations, so we picked Brave New.

Describe the project and the services they provided in detail.

They developed, configured, and launched a brand new Wordpress website based on the UI design delivered by the design agency. We planned the sprints and release dates for particular parts of the project as it was pretty extensive: there were about 50 pages to be developed and released. Improvements were made after each release. I was in permanent contact with the assigned developer (Robert), who received instructions on how particular elements should work and what level of flexibility we're expecting. In the end, he produced for us pre-recorded materials and instructions that included essential knowledge about the website.

What was the team composition?

The project team had about 6 people, but certain individuals would come and go depending on the skills needed. I took the role of a project manager on our side, we collaborated mainly with a developer from Brave New who was solely responsible for developing our website. He, together with the Brave New project manager, where our two points of contact. The rest of the marketing team supported when needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It is still too early to demonstrate the effects of the newly produced website on our business, but we're glad to have such great results when it comes to Page Speed (which is a crucial factor for SEO and we expect improvements in this area). What's more, it's much easier for us to make improvements and change pages, sections, and elements, as they are built in a very user-friendly way.

How was project management arranged and how effective was it?

We communicated on Slack, which was very convenient for us (we chose this channel of communication). Communication was ongoing and every question was answered really quickly. We had an impression that our project is a top priority and the Brave New team is engaged and motivated to deliver the promised results.

What did you find most impressive about this company?

They have experience working with demanding clients and they are flexible in addressing their needs. It surprised me how communicative and nice was the developer we directly collaborated with. It almost felt like (for the time the project was developed) he was a part of our team. I also appreciate the precision when it comes to translating the design into a live website. I do recommend working with him!

Are there any areas for improvement?

Nothing comes to my, really.

BACKGROUND

Please describe your company and position.

I am the Digital and Social Media Specialist of Krakowskie Biuro Festiwalowe

Describe what your company does in a single sentence.

It is a municipal cultural institution responsible for organizing the city’s largest events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• To develop a website for the Trends Observatory for Culture both design and development

SOLUTION

How did you find Brave New?

• Online Search
• Referral

Why did you select Brave New over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our main goal was to replace our outdated and limited platform with a flexible WordPress website based on the BerkaWP framework. We needed a solution that would allow our non-technical team to independently manage research content and reports. It was also important to launch the MVP quickly, ahead of a major upcoming event. The launch was safe and seamless, and the main version of the website went live on schedule, in time for the event.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 100/100 scores achieved in both SEO and Best Practices audits on Google PageSpeed Insights. 
• 99/100 accessibility rating on desktop, ensuring full WCAG compliance for public sector standards. 
• Smooth desktop performance hitting 92/100, combined with full multi-language and modular support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently, and all key deliverables were completed on time. Communication was clear and well organized through ClickUp, which made it easy to track progress, share feedback, and stay updated throughout the process. The team was responsive to our ongoing needs and addressed reported issues and requested revisions promptly. They remained flexible when changes were needed and ensured that our feedback was reflected in the final result.

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the company’s ability to manage the entire process from strategy and UX/UI design through development, content migration, and post-launch support. This end-to-end approach gave us a strong sense of security and allowed our team to focus on the project’s goals rather than technical coordination. We also appreciated how well they combined flexibility, accessibility, and ease of use. The website was built with a modular WordPress framework that enables our non-technical team to manage content independently, while custom features such as advanced research filtering, an online PDF viewer, multilingual support, and newsletter integration were tailored precisely to our needs. Their strong understanding of public-sector accessibility requirements and the cultural sector made the cooperation especially valuable.

Are there any areas for improvement or something Brave New could have done differently?

We did not identify any significant areas for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of Infinite Services

Describe what your company does in a single sentence.

Infinite Services helps global organizations transform data into measurable business value by delivering scalable, automated data solutions from strategic vision to operational excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• New modern company website

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The website was built using the WordPress CMS and is optimized for both desktop and mobile devices. It can be in the future expanded to include additional features. The integration with external application is enabled.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website traffic, high number of very positive feedback from website visitors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered on time, responded to our needs in timely manners, the scope of work was managed well with a good level of flexibility

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A high level of professionalism in communication, expert knowledge, attention to details and quality of work performed, the team fully understood our needs and guided us through the entire process 

Are there any areas for improvement or something Brave New could have done differently?

no, they are great

BACKGROUND

Please describe your company and position.

I am the Teacher Trainer & Academic Consultant of For English Sake

Describe what your company does in a single sentence.

Educational services for companies including cognitive psychology of learning, management, communication, and linguistics. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Building brand recognition through a modern website
• Build a database of potential customers

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Brave New were assigned to this project?

1-2

Describe the scope of work in detail. Please include a summary of key deliverables.

An effective personal brand website that allows me to build a customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1.Increase in the number of visitors per month
2.Increase in the number of newsletter subscriptions
3.Increase in the total number of subpages and keywords used in marketing activities

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly efficient, they delivered all items on time and maintained clear communication throughout. Their WordPress expertise and website management consulting perfectly matched my needs and ensured a smooth, professional process.

What was your primary form of communication with Brave New?

Virtual Meeting

What did you find most impressive or unique about this company?

Practical knowledge of WordPress use. Professional and clear communication, listening to my needs and advising during each and every step.

Are there any areas for improvement or something Brave New could have done differently?

No. They provide high international standards and vast knowledge.

BACKGROUND

Please describe your company and position.

I am a department director at Ola Sp. z o.o.

Describe what your company does in a single sentence.

OLA is a trusted Polish brand specializing in cookies and confectionery, proudly baking since 1988.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Building brand recognition through a modern website Acquiring valuable B2B leads
• Acquiring valuable B2B leads

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a website that would combine two key elements:

1) Showcase the tradition and quality of our products with modernity and operational scale.

2) The site had to effectively communicate the B2B offering, build brand recognition, and facilitate connections with retail chains and export partners.

As a result of the work, we received a functional, modern website equipped with functionalities that allow us to build personalized offers and acquire customers. As a result of the work, the number of key phrases and the number of visitors increased significantly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

number Increase in the number of products and product categories presented on the website
Increase in the total number of subpages and keywords used in marketing activities
Increase in the number of visitors per month
Two language versions of the website
of products and product categories presented on the website

total number of keywords used in marketing activities

number of visitors per month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Brave New team demonstrated excellent communication and understanding of our needs. Team members were always available to us, and the project manager managed the entire process perfectly. Thanks to this, the project was carried out smoothly and in line with our expectations.

What was your primary form of communication with Brave New?

Virtual Meeting

What did you find most impressive or unique about this company?

Brave New not only executed it, but also helped us come up with the final shape and architecture of our website. We received substantive support from the very beginning: Brave New came up with additional functionalities that support our B2B activities. Their experience and knowledge proved very valuable.

Are there any areas for improvement or something Brave New could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Owner of SMILE 22 Simona Pietrzak

Describe what your company does in a single sentence.

We have camps for children and teenagers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• Creation of design for a website
• We wanted to make it compatible with another website we own
• Preparation of a specific web pages of the travel and language offer
• We needed consultation on UX on the site and adjusting it for the sales process

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

High ratings, Great culture fit, Referred to me

What was the size of Brave New’s team?

2-5 Employees

What was your primary form of communication with Brave New?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with the company on the design of the website. Graphically, we wanted to match the style to our other existing site. We could count on the designer's support in terms of information architecture, color scheme selection and marketing solutions worth implementing on the website. The design team was open to our suggestions but also implemented their own ideas based on years of experience. The design process went very smoothly and we received a high level of customer service and graphic design that meets our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive customer feedback on language and travel program subsites Increased number of offers inquiries Consistent visual identity of our company websites

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All tasks were delivered on time. Good communication, quick replies.

What did you find most impressive or unique about this company?

The creativity, contact, and understanding my needs.

Are there any areas for improvement or something Brave New could have done differently?

Of course, not.