Performance Marketing Web Design Web Development
Less than $10,000
Nov. 2021 - Nov. 2026

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

"I bought and own my domain, yet BrandRep still hasn’t given me the full website access I’ve requested."

Nov 4, 2026

Owner, Mike mows best

Michael Richards

Contracting
Buda, Texas
1-10 Employees
Online Review
Verified

BrandRep was hired by a landscaping company to help them create a brand. The team also set up Google Ads and worked on the client's website.

BrandRep's work on the client's website was unfinished and unavailable for months. The team failed to provide the client with full access to the website despite repeated requests. Moreover, the service provider refused to issue a refund to the client, resulting in a poor experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Mike mows best

Describe what your company does in a single sentence.

We provide outdoor property maintenance and landscaping, tree trimming and fence builds

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BrandRep to accomplish?

Help me to create a brand

SOLUTION

How did you find BrandRep?

They found me

Why did you select BrandRep over others?

Good value for cost

How many teammates from BrandRep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I paid BrandRep $1,000 for Google Ads, but the ads couldn’t run because of an issue tied to their earlier work, according to what I’ve been told. I also paid about $800 for website work that was unfinished or unavailable for months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No outcomes just issues and problems

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I bought and own my domain, yet BrandRep still hasn’t given me the full website access I’ve requested. They’ve refused my refund, and I’ve dealt with spam leads, website errors and repeated conversations without a resolution. It feels like they’re holding my website hostage. BrandRep, please resolve this and give me full control.

What was your primary form of communication with BrandRep?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something BrandRep could have done differently?

They could learn how to do the job that they claim they can and they cant

RATINGS

1.0

BrandRep

Leading agency for small and mid-sized businesses.

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Locations (1)

BrandRep

BrandRep

Leading agency for small and mid-sized businesses.

1 Locations

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BrandRep Reviews

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OPPORTUNITY / CHALLENGE

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Location

Locations (1)

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Connections

BrandRep