The Brandopedia

BACKGROUND

Please describe your company and position.

I am the Founder of Kalki Handicraft

Describe what your company does in a single sentence.

Manufacturing and supplying wooden handicrafts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brandopedia to accomplish?

• To build our e-commerce website
• To streamline end to end operations in e-commerce

SOLUTION

How did you find The Brandopedia?

Online Search

Why did you select The Brandopedia over others?

• High ratings
• Good value for cost

How many teammates from The Brandopedia were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us to develop a fully functional e-commerce website with the deliverables of professional UX design, advanced filter options, payment gateway integration, web hosting, and 6 months post support. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After getting the website done, things became much smoother for us. Earlier we used to depend on WhatsApp and calls for sales, which was messy and time consuming. Now customers can directly check our products, place orders, and make payments online. We even started getting orders in the first week itself, which gave us a lot of confidence.

It has also become easier for us to manage and update products on our own without depending on anyone. Customers are spending more time on the site because it’s simple and easy to use, and they often mention that it feels professional. Most importantly, the website has helped us reach people outside our local area and given our brand a proper online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team handled the project very well from start to finish. They kept us updated at every stage and explained things clearly whenever we had questions. Whenever we needed a change or had a new request, they responded quickly and made sure it was taken care of without any hassle.

They also delivered the website on time as promised, which was important for us since we wanted to launch before a festival season. Overall, their communication was smooth, they were easy to reach, and we always felt they genuinely understood our needs.

What was your primary form of communication with The Brandopedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most was how they actually understood our business instead of just building a website. They took time to listen, gave us practical suggestions, and made sure the design and features suited our products. The way they were patient with our doubts and always available whenever we needed support made the whole experience feel very personal and trustworthy.

Are there any areas for improvement or something The Brandopedia could have done differently?

If there’s one thing that could be improved, it would be slightly faster response times during peak work hours. They always got back to us and solved our issues, but sometimes we had to wait a bit. Apart from that, everything else was smooth.