BN Digital LTD

BACKGROUND

Please describe your company and position.

I am the SVP, Product of the company

Describe what your company does in a single sentence.

We are proven leaders in digital behavior change. Our clinically proven, personalized approach helps people improve their physical health and emotional well-being by providing life-long behavior change skills and tools. We prevent and reduce the cost of chronic health conditions and improve the quality of life for our participants. We impact weight and so much more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BN Solutions Inc to accomplish?

• Maintain and grow our existing products/business
• Revamp and improve our early adoption experience
• Revamp and improve how we engaged with our users
• Strategically launch entirely new verticals and standalone products

SOLUTION

How did you find BN Solutions Inc?

• Referral

Why did you select BN Solutions Inc over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from BN Solutions Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BN Digital was our core design partner for all things Product Design (UX/UI). This is my 3rd time using BD Digital as our strategic design partner. Their scope of work included:

• Full stack design ownership
• Executing design roadmap to align with the product roadmap
• Manage and optimize our design system
• Manage and optimize our design components, variants, and scalability for optimized design development
• Manage design backlog, process, and design tools
• Design architecture and team management
• Support Marketing and Product Leadership initiatives to help drive sales, internal alignment, and GTM initiatives

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased adoption
• Increase early engagement
• Increased overall engagement
• Improved KPIs related to our core behaviors
• New products launched in the market according to desired timelines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BN Digital assigned a Project manager to our project. Viktor was extremely organized and engaged on all calls and engagements. The overall team required very little to no direct management from our team. Once we established a process for managing the workflow, the team was extremely efficient and delivery above expectations (quality and timeline). They feed and quality of their execution was top notch!

What was your primary form of communication with BN Solutions Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BN Digital, and our team of Designers, are extremely skilled at what they do in UX/UI, Web Development, Animation, and Creative Design. But besides this, they are organized, thoughtful, and take the time to understand your business and customer to deliver world-class experiences. I am extremely impressed by the speed, quality, and thoughtfulness that goes into their day-to-day work and execution.

Even further, we see BN Digital as a strategic and long-term partner. Our Designers are truly seen as team members, not a Vendor. We value their contributions tremendously; our product is better because of their efforts. If I am starting a new position or new business, they will be one of the first vendors I call!

Are there any areas for improvement or something BN Solutions Inc could have done differently?

We have Senior Designer on our team, which we have used for the last 2 companies I have worked with. She is excellent on so many levels. I am not sure if there is a mentorship program, but I think taking the Senior Designers and pairing them with more junior designs has proved to be really effective for the growth and quality of the collective team.

BACKGROUND

Please describe your company and position.

I am the CEO of Dev-Better, Inc

Describe what your company does in a single sentence.

Dev-Better develops websites and mobile applications for existing businesses, which require bringing the qualifying digital approach into their existing processes. We work in a few domains: SaaS, Health care, and eCommerce. Over the past five years, we have developed more than 30 successful projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BN Solutions Inc to accomplish?

• Redesign the current system
• Design new flows
• UX improvements
• Design support at various projects

SOLUTION

How did you find BN Solutions Inc?

Referral

Why did you select BN Solutions Inc over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of BN Solutions Inc’s team?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

The biggest part of the project was redesigning an ERP system: This involves assessing the current system and identifying areas where improvements can be made. The scope of the redesign included changes to the user interface, workflow processes. The goal was to create a more efficient and effective system that meets the needs of the organization and its users. Also, part of the scope was designing a new on-boarding flow and make UX improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Positive feedback from users
• Increase in conversions
• Faster on-boarding

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had 2 calls every week with a project manager and their team lead. The process was pretty smooth, we met the deadline on time. The tasks and feedback were tracked and implemented correctly.

What was your primary form of communication with BN Solutions Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fresh ideas, speed, implementation, following the best practices

Are there any areas for improvement or something BN Solutions Inc could have done differently?

I'd say the current services are perfect, but probably BN Solutions can extend the services (with marketing, for example), which would be awesome for us.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a german based webdesign studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BN Solutions Inc?

In terms of capacity we needed a strong partner regarding high quality webdesign.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've got a nice recommendation of a partner.

Describe the project in detail and walk through the stages of the project.

After a good exchange with our client, we created a briefing to share all important detail with BN digital. After that, the team of BN digital started quickly the work progress and presented us the first ideas and design results within the next 1-2 days. We were able to give feedback and finish the designs in very short period of time.

How many resources from the vendor's team worked with you, and what were their positions?

There was Alex, our project manager a communication partner. In Addition to Alex, it was a pleasure to work with Olga, leader with responsibility of all created desgins.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All in all, the working progress couldn't be better. It was a pleasure to meet such a talented team like this one. Very quick and super friendly communication. Their ideas and design help gave us a huge support in terms of complete the hole client project.

How effective was the workflow between your team and theirs?

Alex, our project manager was easy to communicate with and Olga provided us frequent updates. Video calls are possible anytime and the full communication was through Slack. Everything delivered on time with super high quality.

What did you find most impressive or unique about this company?

The experience in every aspect is super efficient and the communication every time is so easy. There is never a probleme or disagreement. The final results are outstanding good. We love this partnership in every asepect.

Are there any areas for improvement or something they could have done differently?

To be honest, we're super happy with the this kind of partnership. There is nothing to improve!

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Ontrajectory; we’re a personal finance software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BN Solutions Inc?

We engaged BN Solutions to redesign and modernize our UI. We aimed to improve the usability and aesthetics of our platform.

SOLUTION

What was the scope of their involvement?

Since our team has a strong programming and development background, we primarily leaned on BN Solutions to guide us through the design process. After discussing our goals, we provided the team with our existing site. Then, they created many different design mock-ups in Figma and AdobeXD, which we reviewed. Next, they took our feedback and redesigned and implemented the UI/UX.

During the implementation phase, they also helped us with other IT services. For example, we met with the BN Solutions CTO to strategize on how we could improve our architecture. They helped us eliminate technical debt by replacing our older libraries and modernizing our code. Our application doesn’t use any particular framework, but our tech stack includes JavaScript, HTML, CSS, jQuery, DataTables, and Highcharts.

What is the team composition?

We worked with a project manager, two designers, and two programmers.

How did you come to work with BN Solutions Inc?

We shortlisted a few companies on Upwork and felt BN Solutions aligned with our vision, so we moved forward. 

How much have you invested with them?

We invested $60,000–$70,000 in the partnership with BN Solutions. 

What is the status of this engagement?

We worked with BN Solutions from August 2019–August 2022. We’re doing everything internally now but plan to engage their services as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The partnership has positively impacted our business, and we’re happy with the functionality and design. BN Solutions has helped us create a modern, cleanly-designed UI and implemented several new features we couldn’t have done alone. 

How did BN Solutions Inc perform from a project management standpoint?

We worked off of time and materials versus a fixed price, so it’s hard to say whether BN Solutions met the budget. As far as I’m concerned, they executed deliverables on time and were willing to dedicate extra time to meet critical project deadlines, which was great. 

They were very easy to work with; they always accommodated us whenever we asked to swap out a staff member. We had a positive experience, and they were very supportive, honest partners. We mostly had video meetings and communicated via email. 

What did you find most impressive about them?

I liked that BN Solutions acted as thought leaders throughout the design process and was impressed by their timeliness when completing critical tasks. 

Are there any areas they could improve?

At times, BN Solutions staffed our project with junior teammates when their senior staff was busy, but that would be the only area for improvement.

Do you have any advice for potential customers?

If you provide BN Solutions with clear instructions, they’ll deliver a high-quality final product. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a brand consulting agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BN Solutions Inc?

We needed help with a financial services client's UI/UX design and strategy building.

SOLUTION

What was the scope of their involvement?

We're building an enterprise software solution from scratch. We had the scope and did the ideation session. After that, we conducted user interviews, and based on the results, BN Solutions Inc provided design solutions for the UI. In addition, they built the UX throughout the application — they're a full-service company.

What is the team composition?

We've worked with around five members of their team that work full time, including two project leads, which I completely trust.

How did you come to work with BN Solutions Inc?

I posted my job on Upwork, and they replied. It was an easy process, and I chose them because I loved their approach.

How much have you invested with them?

So far, we've spent $250,000 with them.

What is the status of this engagement?

We started working together in November 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We always get incredible feedback from the client, so we keep giving them new projects.

How did BN Solutions Inc perform from a project management standpoint?

Project management is incredible. They stick to deadlines and budgets and are also great with following up with the client — we conducted the calls together. Overall, it's a privilege to work with them.

Regarding tools, we use InVision, email, and Skype.

What did you find most impressive about them?

I'm privileged to work with them, and I love them so much — I'm even planning to have a joint venture with them because their work ethic is incredible, and their approach to clients is very professional and smart.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

OPPORTUNITY / CHALLENGE

• Redesign Platform
• Design Website

SOLUTION

• Referral

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

RESULTS & FEEDBACK

• Virtual Meeting

BACKGROUND

Please describe your company and position.

I am the CEO of a software company

Describe what your company does in a single sentence.

Customer experience software for hospitality brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BN Solutions Inc to accomplish?

• Create a digital product with a industry leading UX

SOLUTION

How did you find BN Solutions Inc?

Referral

Why did you select BN Solutions Inc over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BN Solutions Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Based on market research and product team direction develop UI/UX for our digital product and develop front end software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Product wireframes produced, weekly check ins, product KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BN Digital team is super creative and hard working. Client focus and quality are their core values and employ a very collaborative approach to developing and implementing ideas. Team is extremely responsive and can pivot to execute ambitious ideas.

What was your primary form of communication with BN Solutions Inc?

• Virtual Meeting

What did you find most impressive or unique about this company?

I was mesmerized by their culture and creativity.

Are there any areas for improvement or something BN Solutions Inc could have done differently?

Back end engineering on technologies that are less standard in industry are gaps.

BACKGROUND

Please describe your company and your position there.

I am the Director of a Process Management Tech business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BN Solutions Inc, and what were your goals?

We needed BN Digital to build software to automate and digitise our operational processes, which were all completely manual. Our processes are complex and involve a large number of stakeholders so we needed a solution that would deliver on these requirements effectively. They delivered on this with professionalism and accuracy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had interviewed a number of potential providers and BN Digital stood out to us due to their speed of understanding our requirements, their communication manner and the large number of resources they have at their disposal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off by having an in-depth discussion of our requirements for our process management system during which they mapped out the various flows and user requirements. After which detailed wire-frames and UI design was done to accurately represent/demonstrate how the system would work and look. Regular and constant communication was maintained throughout and changes were actioned with efficiency.

Once we had confirmed our satisfaction with the proposed UI and UX the backend development began and we received weekly feedback and progress reports. We were also able to track their progress at any time and had complete transparency.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 members that were part of the core team allocated to us. They included a project manager, a UX designer and a senior developer. Other resources would often be pulled into the project to assist get deliverables done. It was great that they had access to many additional resources.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered a system that has completely automated our processes and helped us to achieve a scalable product. We can now achieve higher volumes of work without having to employ additional people.

Describe their project management style, including communication tools and timeliness.

Their project management was excellent, we had a dedicated PM with whom we had weekly feedback meetings. Any requests were actioned immediately and with accuracy.

What did you find most impressive or unique about this company?

The level of communication and transparency provided by them was far better than any other providers we have worked with in the past.

Are there any areas for improvement or something they could have done differently?

Nothing that is worth mentioning.