Blueacrobat Corporation

BACKGROUND

Please describe your company and position.

I am the VP Business Applications of Native Instruments

Describe what your company does in a single sentence.

Market-leading developer of Software and Hardware for Music and Sound production.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blueacrobat Corporation to accomplish?

• Full export / backup of Netsuite data for audit purposes on a short timeline

SOLUTION

How did you find Blueacrobat Corporation?

• Online Search
• Referral

Why did you select Blueacrobat Corporation over others?

• High ratings
• Services meet our requirements

How many teammates from Blueacrobat Corporation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Netsuite system is to be discontinued. For Audit purposes we need an accessible, complete data export including all objects and files next to the financial reports etc. Deliver database format, CSVs for data, original files for attachments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Export data was delivered exactly as discussed. We were able to shut down in time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent support. They managed the process very professionally, self-reliant and were giving regular status updates.They actively addressed issues and proposed solutions themselves. There was one blocker issue which was escalated same day and we accepted their proposed solution. 

They were faster than promised, work estimation was very precise.Their customer portal provided added value for us. Cost estimate was precise (and very fair) and was met. In other words: High quality work and communication. Project delivered in time and budget, can't wish for more.

What was your primary form of communication with Blueacrobat Corporation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

High quality work and communication. Project delivered in time and budget, can't wish for more.

Are there any areas for improvement or something Blueacrobat Corporation could have done differently?

Absolutely nothing that I could say. We were really just happy with the whole project.

BACKGROUND

Introduce your business and what you do there.

I’m the president of US operations at BIAR Sampling, a machinery manufacturing company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Blueacrobat Corporation?

We were using Oracle’s NetSuite for our processes but felt it couldn’t adapt to small companies like us, and its costs were very high. Due to this situation, we wanted to find another solution, and we needed a partner that could help us migrate and implement the new platform.

SOLUTION

What was the scope of their involvement?

Blueacrobat Corporation has been helping us with off-site IT services. They’re taking our data from NetSuite to back it up, migrate it to the new cloud-based platform, and restore it. In addition, they provide consulting services by giving us information on how they’re doing everything or how to prepare the data for the migration.

What was the team composition? 

I only work with one member of Blueacrobat Corporation’s team, which is Konrad (Project Manager).

How did you come to work with Blueacrobat Corporation?

I found them through online research and chose them because they had good reviews.

How much have you invested with them?

So far, we’ve spent around $5,000 with them.

What is the status of this engagement?

We started working together in November 2022, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re delighted with Blueacrobat Corporation’s work so far because they’ve been helpful throughout the process. So far, they’ve delivered two documents of 10–15 gigabytes, which is great for us. Overall, not many providers can do what Blueacrobat Corporation does with their affordability and effectiveness.

How did Blueacrobat Corporation perform from a project management standpoint?

In addition, it’s very easy to talk to them — we use email and phone calls as communication tools.

What did you find most impressive about them?

Blueacrobat Corporation’s team has worked with NetSuite for years and is highly experienced with the platform.

Are there any areas they could improve?

They could advertise more so more people can know about their company. In addition, their data browser can get complicated, especially for people with no IT skills, but Blueacrobat Corporation is already working on a tool to address that situation.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of Financial Systems for a global network marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blueacrobat Corporation?

We had merged previously with another company and had 2 ERP systems. We were tasked with merging them into one, and then shutting down the 2nd ERP system - which was NetSuite. We wanted an export of the historical data that could be referenced in the future for emergency purposes.

The time between the finance team being finished with NetSuite and the date it was going to be shut down was very short. We were looking for someone with experience exporting data out of NetSuite that could help us with our shortened timelines.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for companies that had solutions and experience in exporting data out of NetSuite for backup purposes and found Blueacrobat. We had some conversations with Konrad and assessed their company was capable, experienced, reasonably priced, and could handle the short timelines we were operating under.

Describe the project in detail and walk through the stages of the project.

We had the initial assessment of Blueacrobat, and once deciding to move forward with them, we signed an NDA. We then gathered statistical data, decided on what data needed to be exported, granting them access to our system, and determining a start date for the initial export to begin.

After the initial export, we received CSV files and files to import into a MySQL database. While this was happening, there were changes still being made in NetSuite by our finance team. After their changes were complete, Blueacrobat did a delta extraction for the changes that happened since the initial export, and provided us again with the CSV files and data files to import into a MySQL database.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one main contact through the whole process who was the project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From start to finish, the project was completed to our satisfaction in under a month.

How effective was the workflow between your team and theirs?

We communicated over the phone and by email. I received updates of where we were at and always had a prompt response to my questions.

What did you find most impressive or unique about this company?

They were great to work with, understood our situation, and provided the needed solution we were looking for. Very responsive, and the whole project went smoothly.

Are there any areas for improvement or something they could have done differently?

The only thing I would have liked to have seen differently is having more payment options - which wasn't a huge deal, but it would have been nice.

BACKGROUND

Please describe your company and your position there.

I'm the IT & System Manager at Bulbeck. We supply goods and services in the environmental, oil spill containment, water treatment, transportation and industrial hardware industries throughout Australia and Oceania.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blueacrobat Corporation?

Our contracted term with NetSuite was coming to an end and we need to move platforms. NetSuite didn't offer any way to export our data easily and we were on a tight deadline. We need to ensure we had a complete backup of all our data for internal and audit purposes.

SOLUTION

How did you select this vendor and what were the deciding factors?

After contact NetSuite and being told there was no option and they would be of little help to assist with exiting the platform I had to look elsewhere. I came across BlueAcrobat whilst searching for ways to export all data out of NetSuite. I arranged a meeting with Konrad to discuss his offering and to get a quote. After our initial meeting I was satisfied that BlueAcrobat could export the data we required. We agreed to the project after receiving the quote.

Describe the project in detail and walk through the stages of the project.

After initially meeting with Konrad and agreeing on a date. I followed the supplied instructions to grant him access to our NetSuite instance. We opted to go for a full backup prior to system changeover, and then a delta-copy after we'd ceased trading on the platform but still had access.

BlueAcrobat Corporation delivered the full backup as agreed. We then expanded the scope of the project to also include a full extract of the file library - this was done due to time constraints but Konrad had provided instructions to attempt this extract on our own behalf also.

How many resources from the vendor's team worked with you, and what were their positions?

I only dealt directly with Konrad, he was very professional and a pleasure work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Whilst every attempt was made to ensure we had exported reports, data etc... inevitably we knew at some point we'd need access to our historical data. Within weeks of going live I've had several occasions where I've need to query the data that was provided from the export to help other staff within the organisation. Without the data export, this would have been impossible.

How effective was the workflow between your team and theirs?

Very easy and effective. Most communication was done via emails but we had a couple of video meetings to work through some issues and discuss our situation and expections in more detail.

What did you find most impressive or unique about this company?

They offer a very unique service - it fills a niche the vendor has neglected and does it perfectly.

Are there any areas for improvement or something they could have done differently?

No, the service from Konrad and BlueAcrobat was excellent.