Blackbird Labs

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of ISF, a management consulting and IT firm. We partner with public and private sector clients to improve operations through services like custom software development, business process analysis, and public-private partnership consulting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blackbird Labs to accomplish for ISF, Inc.?

We needed a partner to provide highly skilled, well-prepared, and trained software development services to our firm.

SOLUTION

What was the scope of their involvement?

Blackbird Labs provides software development in a fast-paced product environment. The team has delivered UX/UI design, new product development, enhancements to existing functionality, testing, and quality control. The team has worked on web applications, mobile-friendly progressive web apps, Microsoft technologies, Cosmos, and Azure Cloud.

What is the team composition?

We've worked with 10–20 teammates from Blackbird Labs.

How did you come to work with Blackbird Labs?

Someone referred Blackbird Labs to us. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, their company values aligned with ours, and they offered customized services to fit our needs. Moreover, they combine skill and great work ethic. With Blackbird Labs, we're not just hiring talented developers; we're hiring good people. They adapt to our needs, retrain as required, and are fast and responsive.

How much have you invested with them?

We've spent a considerable amount of money with them.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Blackbird Labs has delivered, tested, and deployed code. We've seen improvements in speed, usability, and errors. Moreover, they've released new functionality, and we've seen an increase in user engagement and positive feedback.

How did Blackbird Labs perform from a project management standpoint?

Blackbird Labs has great communication, delivers on time, and is willing to adjust when necessary. Overall, they have effective management. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with their response time, flexibility, and willingness to retrain as needed.

Are there any areas they could improve?

There's nothing they need to improve.