BitGiants

BACKGROUND

Introduce your business and what you do there.

I’m an IT specialist at Sandora, a food and beverage company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BitGiants?

We needed help modernizing our IT infrastructure, enhancing our cybersecurity posture, and setting up responsive 24/7 help desk support. Our primary goals were to ensure seamless system uptime, implement automated data backups, and improve operational efficiency across our corporate network.

SOLUTION

What was the scope of their involvement?

BitGiants manages our complete IT infrastructure and overall system security. Their team handles network setup, cloud resource management, and automated daily data backup systems. Additionally, they’ve integrated 24/7 help desk monitoring to quickly resolve technical issues for our staff.
Main Deliverables: BitGiants has implemented and managed a comprehensive suite of IT tools and platforms. They’ve deployed Microsoft 365 and Active Directory for identity and access management, integrated cloud storage solutions, and set up automated disaster recovery and data backup systems. Additionally, they’ve configured robust firewall protection and monitoring software to ensure our entire network remains secure and operational 24/7.

What is the team composition?

We work with 2–5 teammates from BitGiants.

How did you come to work with BitGiants?

We found them through an online search. We chose them because they had high ratings.

How much have you invested with them?

We’ve spent around $10,000 to $49,999.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with BitGiants, we’ve achieved 99.9% system uptime and reduced technical issue resolution time by over 40%. Their automated backup solution has eliminated data loss risks entirely, and our overall employee downtime due to IT glitches has dropped significantly.Help desk ticket response times have dropped from over two hours to under 15 minutes, and the average resolution time has been reduced by 60%.
As a result, overall employee downtime caused by IT issues has been cut by roughly 45%, saving our team dozens of working hours each month.Moreover, we’ve tracked user satisfaction (CSAT) scores for help desk requests, which have reached over 95%. We’ve also measured security compliance and system recovery speed, achieving a 100% success rate on automated backup restore tests with zero security breaches during our engagement.

How did BitGiants perform from a project management standpoint?

BitGiants' project management is exceptionally organized and transparent. They deliver all milestones on time and maintain constant communication through Slack and regular check-in meetings. We always have full visibility into the status of our requests, and their team is quick to adapt whenever priorities shift.

What did you find most impressive about them?

What we’re most impressed with is their deep involvement in our internal processes. BitGiants doesn’t just act as an external vendor; they function like an in-house IT department. They’re proactive in suggesting optimizations before issues even occur and show exceptional flexibility in adapting to our operational pace.

Are there any areas they could improve?

There’s very little they can improve on. Everything has gone according to the initial agreement, and any minor alignment issues have been addressed immediately. As our company grows, we’d love to see them expand their 24/7 coverage options even further, but for our current needs, their service has been exceptional.