BITEGRICO

BACKGROUND

Please describe your company and your position there.

MDS IT Services is a custom software development and managed DevOps provider in cloud services in the Los Angeles area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BITEGRICO?

We had no CRM implementation at all at the time. We hired BITEGRICO to implement and train our employees on it and create documentation for future employees as well.

What were your goals for this project?

We needed to implement a CRM.

SOLUTION

How did you select this vendor?

We found them through Upwork.

Describe the project in detail.

BITEGRICO built us a CRM and provided us with training on how to use it.

What was the team composition?

The team included two people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to BITEGRICO, our staff is fully trained and using the software on their own without any help now.

How effective was the workflow between your team and theirs?

The workflow between our teams was very effective.

What did you find most impressive about this company?

I was most impressed by their ability to provide quality software and business solutions in a timely fashion.

Are there any areas for improvement?

I see none.