Business Consulting Logistics & Supply Chain Consulting
$50,000 to $199,999
Feb. - July 2020

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

“It took me a while to build my business back up. It was a big scam.”

Aug 27, 2022

Hair Dresser, Hair by Fidel Olguin

Fidel Olguin

Other industries
Los Lunas, New Mexico
Phone Interview
Verified

A hairdresser needed help with shipping services. Bilvin Shipping Vault & Logistics was tasked with delivering some diamonds.

Bilvin Shipping Vault & Logistics didn’t deliver the diamonds and kept asking for more money each time the package was sent to a new place. They made false documents and stopped communication after a while. It was a stressful experience that impacted negatively on the client’s business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a hairdresser at Hair by Fidel Olguin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilvin Shipping Vault & Logistics?

I needed shipping services.

SOLUTION

What was the scope of their involvement?

Bilvin Shipping Vault & Logistics was supposed to ship some diamonds.

How did you come to work with Bilvin Shipping Vault & Logistics?

The person who was supposed to ship the diamonds hired them.

How much have you invested with them?

I paid them $90,000.

What is the status of this engagement?

I worked with them from February–July 2020.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Every time the package got to a different place, they asked for more money, and I fell for it. In the end, they wanted another $30,000 for insurance on the product, but I finally quit sending them money.

How did Bilvin Shipping Vault & Logistics address the challenges that arose?

I tried making adjustments, but everything failed.

Describe the impact this engagement has had on your business.

It was a very stressful experience. I’m doing well now, but it took me a while to build my business back up. It was a big scam.

How was project management handled?

In the beginning, the communication was excellent. Later, they wouldn’t get back to me when I tried to email them. They made false documents, and I kept all the paperwork.

What advice do you have for clients with similar needs to yours?

Don’t hire them.

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