Better Known

BACKGROUND

Please describe your company and position.

I am the Communications Manager of Riverine Plains

Describe what your company does in a single sentence.

Riverine Plains is an independent farming systems group specialising in farmer driven research and extension across north-east Victoria and southern New South Wales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Better Known to accomplish?
Deliver a complete website redesign, with supporting digital communication tools

SOLUTION

How did you find Better Known?

Referral

Why did you select Better Known over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Better Known were assigned to this project?

Georgina Hannekum was our primary contact, supported by a development team

Describe the scope of work in detail. Please include a summary of key deliverables.

The website redesign aimed to create a communications platform to support the needs of our organization (a not-for-profit), and our audience by

• Creating a flexible platform to support communications and engagement
• Using SEO and conversion tools
• Providing a membership platform that provides quality information for members

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website redesign was delivered on time and looks great! The redesign has improved our content presentation and accessibility, making the website easy for users to navigate and search. Content is also easy to upload, and the page insights and reports are really valuable. Our new member portal is also adding value, while post-launch support has allowed us to refine the site as needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Georgina was super responsive to our needs and timelines, setting achievable and realistic goals for the different stages of development. The redesign involved many intricacies, and her expertise and guidance were invaluable in completing the project to such a high standard. 

What was your primary form of communication with Better Known?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Georgina Hannekum has been especially great to work with - her professionalism, technical expertise, and responsiveness has been greatly appreciated by our project team.

Are there any areas for improvement or something Better Known could have done differently?

No improvements needed. We're continuing to improve and refine the site.

BACKGROUND

Please describe your company and position.

I am the Director of C6 ESG

Describe what your company does in a single sentence.

We map companies’ carbon footprints and help identify opportunities to reduce environmental impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Better Known to accomplish?

• Develop our Brand
• Build our online presence
• Help us with our messaging

SOLUTION

How did you find Better Known?

Referral

Why did you select Better Known over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Better Known were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement with Better Known throughout 2024 focused on establishing a strong and professional market presence for C6 ESG. As a newly formed business, we required a comprehensive branding strategy, a clear and compelling digital identity, and well-crafted messaging to communicate our value proposition effectively. Better Known worked closely with us to develop a cohesive brand, refine our positioning, and build an engaging online presence that resonates with our target audience. Their expertise in marketing strategy, content creation, and digital execution has been invaluable in shaping how we present ourselves in the ESG space.

Key Deliverables:

Brand identity development, including logo, colour palette, and visual guidelines
Website design and content creation
Key messaging framework for external communications
Social media strategy and content planning
Marketing collateral, including presentations and brochures
Ongoing advisory and refinement of marketing strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Better Known throughout 2024 has delivered several tangible outcomes that demonstrate clear progress and success in establishing C6 ESG’s market presence.

Brand Recognition: A strong and professional brand identity was developed, ensuring consistency across all marketing channels and increasing brand awareness in the ESG sector.

Online Presence: A fully designed and launched website, with clear messaging and engaging content, has positioned C6 ESG as a credible and authoritative voice in the industry.

Audience Engagement: Improved social media strategy and content have led to increased engagement across key platforms, expanding our reach and driving awareness of our services.

Marketing Collateral: High-quality presentations and brochures have supported client engagement and business development efforts, enabling clearer communication of our value proposition.

Strategic Clarity: The development of a structured messaging framework has provided consistency in how we communicate our mission, services, and expertise to different stakeholders.

These outcomes have significantly strengthened C6 ESG’s position in the market, setting a solid foundation for continued growth in 2025.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Better Known demonstrated excellent project management throughout our engagement, ensuring that every stage of the project was well-organised and efficiently executed.

They maintained clear communication, set realistic timelines, and consistently delivered key milestones on schedule. Their structured approach made it easy to track progress, and they were highly responsive to our evolving needs. 

Whether refining our messaging, adjusting design elements, or providing strategic marketing insights, they were always proactive, flexible, and solution-focused.

Their ability to adapt and deliver high-quality work on time made the entire process smooth and enjoyable.

What was your primary form of communication with Better Known?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Better Known was their ability to seamlessly integrate with our business, making it feel like we had an in-house marketing team from day one. Their strategic approach, deep understanding of our industry, and ability to translate complex ideas into clear, compelling messaging set them apart.

They didn’t just deliver a brand and marketing materials—they helped shape our voice and positioning in a way that truly reflects our vision.

Their responsiveness, creativity, and commitment to delivering high-quality work made the entire process both effective and enjoyable.

Are there any areas for improvement or something Better Known could have done differently?

Our experience with Better Known has been overwhelmingly positive, and their expertise has been instrumental in establishing C6 ESG’s brand and market presence. If there were any areas for improvement, it would be around the speed of execution at certain stages of the project. While the quality of work was excellent, a slightly more structured timeline with clearer milestones could have helped streamline the process further. That said, the team was always responsive, adaptable, and committed to delivering the best possible outcomes.

We look forward to continuing our collaboration in 2025.

BACKGROUND

Please describe your company and position.

I am the Director of Donnabrook

Describe what your company does in a single sentence.

We help companies deliver exceptional customer experiences while optimising their operations to help support and deliver those experiences. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Better Known to accomplish?

• Improve and deliver a consistent brand
• Build an SEO optimised website that reflected that brand
• Ensure the brand was consistent with the goals of my company

As start-up organisation two years into our journey, we needed a more strategic approach to our brand and marketing to create better awareness with our target audiences.

SOLUTION

How did you find Better Known?

worked in the same shared office

Why did you select Better Known over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Better Known were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project:

• Branding
• Content Writing Services
• Conversion Optimization
• Digital Strategy
• Graphic Design
• Print Design
• Search Engine Optimization
• UX/UI Design
• Web Design
• Web Development

Better Known started by defining our brand and marketing strategy. From there they designed a brand which was inspired by our brand values and bold, discerning, and instantly recognisable. The brand identity included a new website which is core to our marketing strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better Known completed a brand and marketing strategy, brand design and website for a telecommunications company.  

Before we worked with Better Known we had no clear strategy or brand platform to work with. Our approach to marketing was lacklustre and did little to explain the value we provide our customers.

Better Known took the time to get to know us and provided us with a stronger and more clearly differentiated brand proposition and a clear product and service offering. They designed a brand that pushes us to where we need to be. They listened and challenged us, and the result is something that stands out and enables us to talk to larger businesses.

Since launching our new website, we’ve had a higher response rate from prospects which signals that our brand communications are clearer and has more cut-through.

This has been supported by positive feedback from clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked very closely together as we worked in a shared office. They accommodated us on very short notice as it was easy for us to engage them. I am sure that it was potentially quite disruptive for them but they delivered nonetheless. All items were delivered on time

Better Known were able to work to our timelines, and with the constraints that come with running a start-up business. We felt as if we were in ‘safe hands’ through the project, especially through the delivery of the website.

What was your primary form of communication with Better Known?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Better Known team showed total dedication and depth of understanding from the beginning. They nailed the brand strategy and went above and beyond to deliver an identity system we’re all proud of, with the added pressure of a tight budget. This creative partnership that has set our business up for an exciting future.

Are there any areas for improvement or something Better Known could have done differently?

Better Known was able to work with us on a start-up budget so in some instances they had to cut corners to stretch our budget. This meant that we had to deliver a lot of the SEO optimised content for the website ourselves. This process was challenging and in hindsight we could have done with some additional assistance to complete the copy writing.

BACKGROUND

Please describe your company and position.

I am the Marketing and Communications Manager of RM Property Conveyancing

Describe what your company does in a single sentence.

We are a boutique property law firm specialising in the buying, selling and transfer of property.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Better Known to accomplish?

• To take over the existing website and 'Better' it including website optimisation, creative and design, strategy and planning, SEO and content development.
• Work with the new marketing manager to develop a suite of digital and print assets, and create a marketing plan, SMM plan and google ads.
• Manage a total website rebrand and launch in a short timeframe and on budget.

SOLUTION

How did you find Better Known?

Other

Why did you select Better Known over others?

Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Company values aligned

What was the size of Better Known’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterKnown were instrumental in the sudden and thorough rebranding of our firm. They were initially engaged to manage our website and to undertake a brand refresh, but as the business owners wanted a change of trading name, a full rebrand was required.

This involved digital and printed asset management, website integration with existing software, social media management and planning, marketing strategy and development of a marketing plan within a tight budget and assistance and training of the new marketing manager.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Beautiful and consistent marketing
• Website functionality and user experience
• On time, within budget and personable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterKnown always responded to our needs quickly and would very clearly indicate if and when they were able to address the work required or to assist with any problems (if not right away).

What was your primary form of communication with Better Known?

In-Person Meeting, Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The team have a huge amount of experience within their individual crafts and work cohesively and seamlessly together.

Are there any areas for improvement or something Better Known could have done differently?

No. Totally happy with everything they achieved for us. Our business relationship is currently on hold due to a downturn in business within our own market type and location.

BACKGROUND

Please describe your company and your position there.

A Start Up Tutoring Company . Managing Director and shareholder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Known, and what were your goals?

From nothing to Launch including branding website development to SEO

SOLUTION

How did you select this vendor and what were the deciding factors?

By reputation and their pitch

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As above

How many people from the vendor's team worked with you, and what were their positions?

Two senior Directors. Georgina and Bianca

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very happy with all aspects of the project

Describe their project management style, including communication tools and timeliness.

They were agile and flexible.

What did you find most impressive or unique about this company?

Quality of service

Are there any areas for improvement or something they could have done differently?

Not that I can think of.