Best Heads

BACKGROUND

Please describe your company and position.

I am the CEO of Linecore

Describe what your company does in a single sentence.

Linecore is an international development studio specializing in high-end web platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

• Our goal was to hire a Business Development Director for the agency to scale our presence on the Canadian and European markets, building on our existing offices there. We engaged BestHeads to map the market and reach senior BD candidates with relevant client portfolios.

SOLUTION

How did you find Best Heads?

Referral

Why did you select Best Heads over others?

• High ratings
• Company values aligned

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with BestHeads on the Business Development Director search from intake through offer. They handled outreach to passive candidates, conducted commercial pre-screening, and coordinated final-round interviews with the founders. Updates came weekly, and the search resulted in a hire from the second batch of candidates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The BDD they placed rebuilt our outbound pipeline within the first quarter and brought in our first new enterprise account on the European market in his second month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to the agreed timeline and recalibrated the profile quickly when our feedback warranted it after the first round of interviews.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication was sober and direct. No filler, no over-promising on pipeline numbers, just clear updates on where the search stood and what was needed next.

Are there any areas for improvement or something Best Heads could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of a phone & marketing performance company. 

Describe what your company does in a single sentence.
An AI-powered business phone and marketing performance platform for online businesses. Integrates business communications, sales, and analytics into one connected system to improve team productivity, optimize marketing performance, and provide actionable insights for data-driven business decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

• Our goal was to bring in a strong ML engineer for the Conversation Intelligence team within a tight hiring window. We had been sourcing internally for several weeks and decided to engage a partner that works specifically with AI talent.

SOLUTION

How did you find Best Heads?

Online Search

Why did you select Best Heads over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered end-to-end recruiting for the Senior NLP Engineer position: market mapping, outreach, technical screening, and offer support. Within a couple of days we had a shortlist of 3 well-prepared candidates with hands-on LLM and ASR experience. Communication stayed steady through the whole process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Senior ML/NLP Engineer they placed shipped the first iteration of our automated call summarization in his second month, contributing directly to a Conversation Intelligence release.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to the agreed timeline and adjusted sourcing quickly when our priorities shifted mid-process.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pre-screening filter was tight. We only saw candidates with real LLM and call-data experience, which saved our engineering team a lot of interviewing hours

Are there any areas for improvement or something Best Heads could have done differently?

We were satisfied with the collaboration and have no specific feedback here.

BACKGROUND

Please describe your company and position.

I am the Head of Growth of Paysight

Describe what your company does in a single sentence.

Paysight is an Ireland-based payment orchestration and CRM platform for e-commerce and D2C merchants, unifying MIDs, subscriptions, checkout pages, smart routing, retry logic, and chargeback protection in one system. The platform helps merchants improve approval rates by 25%, recover 20% more revenue from failed payments, and reduce chargebacks by up to 80%, with integrations across Shopify, Stripe, Finix, NMI, Paymend, Visa, Mastercard, Apple Pay, and Google Pay. Products include Payment CRM (unified transaction and subscription data), Payment Orchestration (multi-MID routing and cascading), and Resolvo (chargeback prevention and dispute lifecycle management). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

• Payment infrastructure is the core of what we deliver, and we needed a Senior Backend Engineer who had actually shipped against Stripe, Finix, or NMI in production. BestHeads were retained because generic backend profiles from the local Dublin market were not converting on our test tasks.

SOLUTION

How did you find Best Heads?

Online Search

Why did you select Best Heads over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full-cycle recruiting: market mapping across Ireland, UK, and Eastern Europe; targeted outbound to candidates from fintech and payments-adjacent SaaS; technical pre-screen aligned with our internal rubric; interview coordination and offer negotiation. Weekly written status by default.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our payment infrastructure team has moved from being one engineer deep to being genuinely resilient. That structural change matters more than any single feature we shipped this quarter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cleanly executed. Written status every Friday, calls when there was something material, and quick reactions when we asked to shift geographic focus mid-search.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Adjacent-domain sourcing (PSP-side) changed the outcome of the search.

Are there any areas for improvement or something Best Heads could have done differently?

On our side, we could have been sharper about the geographic flexibility upfront. That would have saved one calibration cycle. Not a BestHeads issue.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of Protectimus Limited

Describe what your company does in a single sentence.

Protectimus is a company specializing in multi-factor authentication (MFA) solutions for the B2B sector. The company offers both cloud-based and on-premise platforms to protect employees, customers, and corporate data, along with multiple one-time password delivery methods to enhance business security.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

We hired BestHeads to quickly find an MLOps engineer comfortable in a startup environment without flooding our pipeline with irrelevant CVs.

SOLUTION

How did you find Best Heads?

Referral

Why did you select Best Heads over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with BestHeads began with a deep-dive technical briefing, during which they captured the exact requirements for our ML Operations role.Within just 4–5 days, we received an initial batch of 8 well-prepared candidates who hit the mark.The communication was proactive and consistent — we received weekly updates and instant responses without ever needing to chase the team for a status.BestHeads successfully filled the role in under a month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BestHeads delivered a senior MLOps specialist who immediately upgraded how we deploy and monitor our ML models.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a very positive experience. Their fast replies and adaptability made the hiring process smooth and well aligned with our project schedule.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to balance fast delivery with outstanding quality. They fully grasped the requirements of our position, provided highly suitable candidates, and maintained a very tailored, partnership-focused approach. Their strong market expertise and consistent performance made the entire collaboration smooth, efficient, and effortless.

Are there any areas for improvement or something Best Heads could have done differently?

We were completely satisfied with the collaboration.