Best Heads

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of a phone & marketing performance company. 

Describe what your company does in a single sentence.
An AI-powered business phone and marketing performance platform for online businesses. Integrates business communications, sales, and analytics into one connected system to improve team productivity, optimize marketing performance, and provide actionable insights for data-driven business decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

• Our goal was to bring in a strong ML engineer for the Conversation Intelligence team within a tight hiring window. We had been sourcing internally for several weeks and decided to engage a partner that works specifically with AI talent.

SOLUTION

How did you find Best Heads?

Online Search

Why did you select Best Heads over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered end-to-end recruiting for the Senior NLP Engineer position: market mapping, outreach, technical screening, and offer support. Within a couple of days we had a shortlist of 3 well-prepared candidates with hands-on LLM and ASR experience. Communication stayed steady through the whole process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Senior ML/NLP Engineer they placed shipped the first iteration of our automated call summarization in his second month, contributing directly to a Conversation Intelligence release.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to the agreed timeline and adjusted sourcing quickly when our priorities shifted mid-process.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pre-screening filter was tight. We only saw candidates with real LLM and call-data experience, which saved our engineering team a lot of interviewing hours

Are there any areas for improvement or something Best Heads could have done differently?

We were satisfied with the collaboration and have no specific feedback here.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of Protectimus Limited

Describe what your company does in a single sentence.

Protectimus is a company specializing in multi-factor authentication (MFA) solutions for the B2B sector. The company offers both cloud-based and on-premise platforms to protect employees, customers, and corporate data, along with multiple one-time password delivery methods to enhance business security.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Best Heads to accomplish?

We hired BestHeads to quickly find an MLOps engineer comfortable in a startup environment without flooding our pipeline with irrelevant CVs.

SOLUTION

How did you find Best Heads?

Referral

Why did you select Best Heads over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Best Heads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with BestHeads began with a deep-dive technical briefing, during which they captured the exact requirements for our ML Operations role.Within just 4–5 days, we received an initial batch of 8 well-prepared candidates who hit the mark.The communication was proactive and consistent — we received weekly updates and instant responses without ever needing to chase the team for a status.BestHeads successfully filled the role in under a month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BestHeads delivered a senior MLOps specialist who immediately upgraded how we deploy and monitor our ML models.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a very positive experience. Their fast replies and adaptability made the hiring process smooth and well aligned with our project schedule.

What was your primary form of communication with Best Heads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to balance fast delivery with outstanding quality. They fully grasped the requirements of our position, provided highly suitable candidates, and maintained a very tailored, partnership-focused approach. Their strong market expertise and consistent performance made the entire collaboration smooth, efficient, and effortless.

Are there any areas for improvement or something Best Heads could have done differently?

We were completely satisfied with the collaboration.