BastianSoft

BACKGROUND

Please describe your company and position.

I am the SEO of 36T

Describe what your company does in a single sentence.

BastianSoft is a technology company focused on custom software development, delivering CRM platforms, API integrations, business process automation, and modern web solutions. Our team builds secure, scalable, and user-friendly systems that streamline operations and improve productivity. We also create fast, SEO-optimized websites designed to rank well in search engines, strengthen online presence, and drive measurable business results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BastianSoft to accomplish?

• Integrate multiple APIs to automate workflows and improve operational efficiency.
• Launch a high-performance, SEO-friendly website to strengthen our digital presence and attract new customers.
• Develop a scalable custom CRM tailored to our business needs

SOLUTION

How did you find BastianSoft?

Professional recommendation through our business network.

Why did you select BastianSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Technical expertise in custom CRM development, API integrations, and SEO-focused web development.

How many teammates from BastianSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BastianSoft developed a custom CRM tailored to our business processes, allowing us to centralize customer information, manage leads, and automate key workflows. They also integrated the CRM with third-party services through secure APIs, ensuring seamless data synchronization and improving operational efficiency. In addition, they designed and developed a modern, responsive website optimized for SEO, with a strong focus on performance, user experience, and search engine visibility. The final deliverables included a fully functional CRM, API integrations, an SEO-optimized website, technical support, and documentation to ensure a smooth deployment and long-term scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered all planned milestones, including a fully customized CRM, seamless API integrations, and a high-performance website. The new CRM significantly improved our workflow efficiency by centralizing customer data and automating manual processes. The API integrations reduced duplicate data entry and improved data accuracy across our systems. Additionally, the SEO-optimized website achieved faster loading speeds, improved search engine visibility, and provided a better user experience, resulting in increased online inquiries and stronger overall digital performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BastianSoft managed the project in a highly organized and professional manner. They established clear milestones, maintained consistent communication throughout the project, and delivered each phase on time. The team was responsive to our feedback, quickly addressed any questions or change requests, and provided regular progress updates. Their proactive approach and technical expertise made the entire development process smooth, transparent, and efficient.

What was your primary form of communication with BastianSoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about BastianSoft was their ability to understand our business requirements and translate them into practical, scalable software solutions. Their technical expertise in custom CRM development, API integrations, and SEO-focused web development was evident throughout the project. They were proactive, transparent, and consistently offered valuable recommendations that improved the final product. The combination of strong communication, attention to detail, and commitment to quality made them stand out from other software development companies.

Are there any areas for improvement or something BastianSoft could have done differently?

We had a very positive experience working with BastianSoft. The only suggestion would be to provide even more frequent progress reports during the development process, although communication was already clear and responsive. Overall, we were extremely satisfied with the quality of their work, professionalism, and commitment to delivering a successful project.