Basepair

BACKGROUND

Please describe your company and position.

I am the Program Director.

Describe what your company does in a single sentence.

Online lender to small businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Basepair to accomplish?

• Replace mobile platform

SOLUTION

How did you find Basepair?

Referral

Why did you select Basepair over others?

• High ratings
• Pricing first our budget
• Great culture fit
• Referred to me
• Company values aligned

What was the size of Basepair’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Basepair came in and led the development of a new replacement mobile platform as part of our core banking replacement. They delivered on time and on budget to a high degree of quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Line of credit product live in 5 months

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and delivered on time.

What was your primary form of communication with Basepair?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and professionalism. They were incredible problem solvers, and they did not let blockers slow them down.

Are there any areas for improvement or something Basepair could have done differently?

Wish there were more of them

BACKGROUND

Please describe your company and position.

I am the Ecommerce Project and Developer Manager of Petspiration Group

Describe what your company does in a single sentence.

We are pet supplies retailer with over 300 locations in Australia and New Zealand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Basepair to accomplish?

• Ecommerce BE and FE development work

SOLUTION

How did you find Basepair?

Referral

Why did you select Basepair over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Basepair built for us promotional mechanics, QFF Loyalty integration and Micro Services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in sales
• Customers acquisition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were delivered on time with good business requirements understanding.

What was your primary form of communication with Basepair?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

We are impressed with their great company culture, knowledge, and availability.

Are there any areas for improvement or something Basepair could have done differently?

Increase in their resources.

UPDATED REVIEW

This review was published on March 8, 2023.

Sarah Baldwin

E-Commerce General Manager, Petspiration Group

Retail

1,001-5,000 Employees

Melbourne, Australia 

Confidential

$50,000 to $199,999

Apr 2022 - Ongoing

Project summary

Basepair optimizes the website of a pet specialty retailer. They perform multiple website enhancements to improve the site's UX and consolidate its technology stack.

Feedback summary

Basepair has helped the client reduce bugs on site and improve CX. The client appreciates the vendor's agile process with clear deliverables and timelines for each sprint. They also commend the vendor's responsiveness, proactiveness, problem-solving skills, and excellent communication.

BACKGROUND

Please describe your company and position.

I am the E-Commerce General Manager of Petspiration Group

Describe what your company does in a single sentence.

Specialty Pet Retailing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Basepair to accomplish?

• Improved user experience
• Consolidation of tech stack

SOLUTION

How did you find Basepair?

Referral

Why did you select Basepair over others?

• Referred to me
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Multiple website enhancement projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced bugs on site
• Consumer experience on site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Basepair ran an agile process, with clear deliverables and timelines for each sprint. They've delivered to quality and timeline expectations. Response rates were excellent as was communication.

What was your primary form of communication with Basepair?

Virtual Meeting

What did you find most impressive or unique about this company?

Quality of the team, their proactive problem solving approach and communication.

Are there any areas for improvement or something Basepair could have done differently?

NA

RATINGS

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5