Barrett Business Services Inc.

BACKGROUND

Please describe your company and position.

I am an executive of Utah Mechanical Systems

Describe what your company does in a single sentence.

Utah Mechanical Systems is a heating, cooling, refrigeration and plumbing contractor serving Utah homes and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Barrett Business Services Inc. to accomplish?

• Recruit and place a direct-hire sales candidate
• Replace the candidate under the recruiting guarantee if the hire did not work out

SOLUTION

How did you find Barrett Business Services Inc.?

We were already a BBSI PEO client

Why did you select Barrett Business Services Inc. over others?

Already our PEO provider

Describe the scope of work in detail. Please include a summary of key deliverables.

BBSI's recruiting branch placed a direct-hire sales candidate with Utah Mechanical Systems in May 2025 and invoiced $7,458.00 ($7,000.00 placement fee, $350.00 card fee and $108.00 background checks). BBSI says the placement carried a 30-day guarantee. The candidate started 13 May 2025 and his employment ended 14 July 2025.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No replacement and no refund were provided. We asked in writing for a replacement on 13 July 2025. On 14 July 2025 BBSI wrote that the 30-day guarantee "has passed" and offered only a passive search. In October 2025 its only offer was to post the job on job boards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BBSI's own HR consultant had advised us to allow 90 days as a standard training period, as recorded in our email of 13 July 2025. BBSI later sent its own first-90-days onboarding guide. We never located a signed agreement stating a 30-day guarantee term.

What was your primary form of communication with Barrett Business Services Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing in this placement stood out as impressive. Our records show a 30-day guarantee that ended before the 90-day training period BBSI recommends.

Are there any areas for improvement or something Barrett Business Services Inc. could have done differently?

State the guarantee terms in writing before charging a placement fee, and align the guarantee with the 90-day training period BBSI itself recommends.