Baboons

BACKGROUND

Please describe your company and position.

I am the COO of Cryptic

Describe what your company does in a single sentence.

Marketing & Consultancy 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baboons to accomplish?

• Define our UX strategy from scratch
• AI integration for our inbound leads

SOLUTION

How did you find Baboons?

Online Search

Why did you select Baboons over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Baboons were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Baboons helped us to define our overall strategy in regards to our UX. We already had a website in place with all the relevant sections, but they didn't really feel as one. This is where Baboons came in, they redesigned our UX strategy completely and now our website works brilliantly! They also assisted with the AI implementation so inbound leads are directly referred to the right department internally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased our website visits with 35% and most importantly, improved retention with 2%!
Leads get followed up automatically so our average response time dropped drastically

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always addressed topics quickly, answer in less than 1 hour and are proactive in terms of communication. They are able to meet both offline and online, until late in the evening and even during weekends! You also feel like they really care about you, which is rare in this market

What was your primary form of communication with Baboons?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive thing is that they pick up things really fast and get their heads around in no time. The most unique thing for me was that they really care about your product

Are there any areas for improvement or something Baboons could have done differently?

None