Avlia IT Solution

BACKGROUND

Please describe your company and position.

I am the Director of HealthPlus London Ltd.

Describe what your company does in a single sentence.

Healthcare Service Provider. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• Website Development
• Improve company visibility
• Marketing and business capturing

SOLUTION

How did you find Avlia IT Solution?

Referral

Why did you select Avlia IT Solution over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Avlia IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I wish to building and expand my business and visibility online and therefore hired Avlia IT solution to deliver this project.  

The key aim of the projects were:

• Website developmenet and design
• B2B project, user friendly interface to capture more audience and generate business
• On-going website operations and updates. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website design
• Web navigation for B2B business
• Sucessful business review and knowledge hub updates
• User interface capturing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Avlia IT solution team delievered the project prompt on time. They were very responsible to my business's needs and requriement and highly adaptable to all the changes and amendments I requested. 

They provdied creative solutions to some of the challenges we faced and build the website as per all the guidelines.

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're an easily accessible and highly responsive team.

Creative solution and design ideas

Are there any areas for improvement or something Avlia IT Solution could have done differently?

Nope, I am extremely pleased with the service. 

BACKGROUND

Please describe your company and position.

I am the CTO of Convex Technologies

Describe what your company does in a single sentence.

Convex provides Software Solution  that streamline operations, improve efficiency, and drive intelligent decision-making for businesses across industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• We hired Avlia IT Solution to design and implement a custom AI automation platform that could streamline internal workflows, enhance data processing efficiency, and improve the responsiveness of our customer support operations.

SOLUTION

How did you find Avlia IT Solution?

• Online Search
• Referral
• Clutch Site

Why did you select Avlia IT Solution over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Avlia IT Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery & Planning
Requirement Gathering: Conducted multiple stakeholder meetings to understand Convex's operational challenges and automation goals.
Technical Architecture Design: Defined the system architecture, data flow, and tech stack suitable for scalability and security.
 
2. AI & Automation Development
AI/ML Model Development:

Built custom machine learning models for task classification, document extraction, and predictive analytics.
Trained models on internal datasets to ensure relevance and accuracy.
Natural Language Processing (NLP):

Implemented NLP-based chatbot to automate responses to internal queries and customer support tickets.
Integrated sentiment analysis and intent recognition for intelligent handling.
 
3. Software Engineering
Backend Development:

Developed robust APIs to handle data processing, user management, and third-party service integration.
Connected the AI engine with CRM and internal dashboards.
Frontend Development:

Delivered a responsive web interface for team interaction with automation tools.
Designed with user-friendly UI/UX principles to support both technical and non-technical users.
 
4. Cloud Infrastructure & Deployment
Cloud Hosting:

Deployed the solution on a secure cloud environment (Azure).
Ensured scalability, data encryption, and performance optimization.
CI/CD Pipelines:

Implemented automated deployment pipelines for faster testing and release cycles.
 
5. System Integration
Integrated the automation platform with existing tools such as:

Internal knowledge base
CRM and helpdesk platforms
Reporting and analytics dashboards
 
6. Testing & Quality Assurance
Conducted:

Unit and integration testing
Performance testing under high-load scenarios
Security audits and bug-fixing
 
7. Training & Documentation
Provided end-user training sessions and onboarding guides.
Delivered full technical documentation for internal IT support teams.
 
8. Ongoing Support & Optimization
Ongoing monitoring, performance tuning, and model updates.
Dedicated support team available for maintenance and future enhancements.
 
Key Deliverables
AI-powered chatbot integrated with internal systems (ConvexGPT or equivalent)
Predictive analytics module
Custom web dashboard for automation management
Fully deployed and tested solution on a secure cloud environment
Technical documentation and user training materials
Post-launch support and optimization roadmap

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1.Workflow Automation Efficiency
Reduced manual processing time by 40% across key operational workflows.
Automated over 65% of repetitive tasks previously handled by support staff.

2.Customer Support PerformanceDecreased average response time by 50%, leading to faster issue resolution.
Achieved a 25% increase in customer satisfaction scores (CSAT) post-implementation.

3.Data Processing & Accuracy
Improved data handling accuracy by 35% through AI-driven validation and classification.
Enabled real-time insights using automated data aggregation and analytics.

4.Cost and Resource Optimization
Lowered operational costs by 20% through reduced reliance on manual labor and faster turnaround times.Freed up internal resources, allowing teams to focus on strategic tasks.

5.User Adoption & System Stability
Achieved 95% user adoption within the first month of deployment.
Reported 99.9% uptime post-launch, with minimal technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Avlia IT Solution demonstrated strong and professional project management throughout the engagement. Here's a breakdown of their performance:

 
✅ Timely Delivery
All key milestones and deliverables were met on or ahead of schedule.
They maintained a clear project timeline and regularly updated us on progress through weekly sprint reviews.

✅ Communication & Responsiveness
The team was highly responsive to our feedback and quickly adapted to any changes in scope or requirements.
We appreciated their transparency—potential risks or delays were communicated early, along with mitigation plans.

✅ Agile Methodology
They followed an agile approach, breaking the work into sprints with regular demos and progress check-ins.
This allowed us to test features incrementally and provide real-time feedback, ensuring alignment throughout.

✅ Issue Resolution
When issues arose, they responded promptly with clear action plans.
Bug fixes and performance improvements were addressed proactively, often within 24–48 hours.
 
Overall:
Avlia’s project management was efficient, flexible, and collaborative. Their ability to stay organized and maintain clear communication played a big role in the project’s success.

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Avlia IT Solution was their ability to quickly understand complex business needs and translate them into effective AI-driven solutions. Their combination of technical expertise and proactive communication made collaboration smooth and productive.

Additionally, their agile approach and willingness to adapt mid-project ensured that the final product was highly aligned with our evolving goals, which we found both impressive and refreshing compared to other vendors we've worked with.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

While Avlia IT Solution delivered strong results overall, one area for improvement could be expanding their initial onboarding process to include more detailed training materials and hands-on workshops. This would help accelerate user adoption even further and reduce the learning curve for non-technical team members.

Additionally, providing more frequent status updates outside of scheduled meetings—such as brief daily summaries—could enhance real-time visibility for stakeholders and improve proactive issue spotting.

These are minor suggestions in an otherwise well-managed project.

BACKGROUND

Please describe your company and position.

I am the Property Manager of Prime Properties

Describe what your company does in a single sentence.

Prime Property specializes in providing high-quality real estate solutions, including property sales, rentals, and management services tailored to meet the needs of residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• We hired Avlia IT Solution to design and develop a custom Customer Relationship Management (CRM) system tailored to our real estate operations, with the specific goals of streamlining client interactions, improving lead tracking and conversion, automating workflow processes, and centralizing property and customer data for more efficient decision-making and service delivery.

SOLUTION

How did you find Avlia IT Solution?

• Online Search
• Referral
• Clutch Site

Why did you select Avlia IT Solution over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Avlia IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Prime Property engaged Avlia IT Solution to design, develop, and implement a custom Customer Relationship Management (CRM) system tailored specifically for the real estate industry. The system needed to address various business functions including lead management, property tracking, client communication, deal progress, and reporting—all in one centralized platform.

 Project Phases & Deliverables
1. Discovery & Requirements Gathering
Conducted workshops with stakeholders to map current business workflows.
Identified pain points in lead tracking, communication gaps, and data silos.
Defined must-have and nice-to-have features for the CRM system.
Deliverables:

Business Requirements Document (BRD)
Feature Prioritization Matrix
Technical Specification Outline
 
2. UI/UX Design
Designed a clean, intuitive user interface tailored for non-technical real estate users.
Created wireframes and interactive prototypes for desktop and mobile platforms.
Deliverables:

UI/UX wireframes and high-fidelity mockups
User journey and screen flow diagrams
 
3. Custom CRM Development
Built a secure, cloud-based CRM platform from the ground up.
Modules included:

Lead Management – capture, categorize, and assign leads
Property Listings – add, edit, and search properties with tags and filters
Client Profiles – maintain detailed client interaction history
Task & Activity Management – follow-ups, appointments, and reminders
Deal Pipeline Tracking – visualize and manage sales stages
Reports & Dashboards – performance analytics and KPI tracking
Deliverables:

Fully functional CRM system (web-based)
Admin panel for user roles and permissions
Integration with third-party tools (e.g. email, SMS, WhatsApp APIs)
 
4. Testing & Quality Assurance
Conducted rigorous unit testing, integration testing, and user acceptance testing (UAT).
Addressed performance, usability, and security issues prior to deployment.
Deliverables:

Test cases and UAT reports
Bug tracking and resolution logs
 
5. Deployment & Training
Deployed the CRM system on a secure cloud server with daily backups.
Trained internal teams on how to use the system efficiently.
Deliverables:

Live CRM platform
Training manuals and video tutorials
Onboarding sessions for staff
 
6. Post-Launch Support & Maintenance
Provided 3 months of free support after launch, followed by an optional support plan.
Ongoing updates for minor feature enhancements and bug fixes.
Deliverables:

Technical support channel (email/chat)
Monthly performance reports
System upgrade roadmap
 
Summary of Key Deliverables:

Business Requirement Documentation
UI/UX Designs & Prototypes
Fully Custom CRM Platform
Integrated Communication Tools
Real-Time Dashboards & Reports
Secure Cloud Deployment
Staff Training & Onboarding Materials
Ongoing Technical Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Lead Conversion Rate Increased by 35%
After CRM implementation, more structured follow-ups and automated reminders led to better lead nurturing and higher closure rates.
Custom sales pipeline visualization helped agents prioritize high-potential leads.
 
2. Response Time to Client Inquiries Reduced by 50%
Integration with email and WhatsApp APIs enabled immediate client communication.
Auto-assignment of leads and task notifications ensured no delays in outreach.
 
3. Centralized Property & Client Database Improved Operational Efficiency
All property listings, client histories, and communication logs were centralized.
Reduced time spent searching for data by over 60%, as reported by sales staff.
 
4. User Adoption Rate of 90%+ Within First 30 Days
Due to an intuitive UI and tailored training sessions, almost the entire sales and admin staff adopted the system quickly with minimal resistance.
 
5. Real-Time Reporting Improved Decision-Making
Management gained instant access to sales performance, agent productivity, and pipeline status through dashboards.
Monthly reporting that used to take 2–3 days was generated instantly.
 
6. Task & Follow-Up Automation Cut Manual Workload by 40%
Automated task scheduling, follow-up reminders, and lead categorization saved hours of manual tracking each week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery
Yes, they delivered all major milestones on time and within the agreed timeline. The project was broken down into clear phases—discovery, design, development, testing, and deployment—with weekly check-ins and progress demos. They adhered to the project schedule closely, with only minor adjustments that were communicated in advance and well justified.

Responsiveness & Communication
Their team was highly responsive and accessible, often replying to queries or requests within the same day. We had a dedicated project manager who ensured clear communication between our internal team and their developers. Whenever unexpected needs or small feature changes came up, they handled them efficiently without derailing the timeline.

 
Flexibility & Collaboration
They showed a genuine willingness to adapt the system based on real-time feedback from our team. For example, during testing, we suggested a few workflow tweaks, which they incorporated promptly and without extra delays.

 
Summary:

Delivery: On time, milestone-based
Communication: Clear, frequent, and proactive
Responsiveness: Very quick to respond to feedback or issues
Flexibility: Adaptable to evolving needs during the project
Tools used: Project tracking via Trello and communication via Zoom and WhatsApp

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive Aspects:
Industry Awareness & Insight
They quickly grasped the nuances of the real estate sector—lead cycles, property tagging, client preferences, and agent workflows—and built features that felt like they were made just for us. Their ability to ask the right questions early on made a big difference.

Problem-Solving Mentality
Rather than simply building what was asked, they actively proposed smarter alternatives when they saw opportunities to improve efficiency or user experience. Their consultative approach felt more like a partnership than just a vendor-client relationship.

Speed & Agility
Despite the project’s complexity, they maintained an impressive development pace without compromising quality. Their team was able to roll out new feature adjustments within days, not weeks.

Team Communication & Professionalism
Their communication was consistently clear, proactive, and respectful. We always knew where the project stood, and their leadership ensured that every team member—from developers to designers—was aligned.

 
In Short:
Avlia IT Solution blended technical expertise with business empathy—a rare and valuable combination. Their dedication to delivering a truly customized solution, and their genuine investment in our success, set them apart.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

Areas for Improvement:
1. More Comprehensive Post-Launch Documentation
The training materials and user manuals provided were helpful but could have been more detailed and structured.
Additional video tutorials or step-by-step guides would support new users better, especially for less tech-savvy staff.
2. Extended Post-Deployment Support
The initial 3-month support period was sufficient for immediate issues, but a longer or more flexible maintenance plan would help ensure smoother long-term system adoption and troubleshooting.
3. Proactive Scalability Planning
While the CRM met our current needs well, earlier discussions on scalability options and integration with future tools would be beneficial as our business grows.
4. Enhanced Testing with End-Users
Involving more end-users during the User Acceptance Testing (UAT) phase could help catch usability issues earlier and reduce post-launch adjustments.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of C – Wave Technologies

Describe what your company does in a single sentence.

C-Wave Technology provides end-to-end machine learning development services tailored to power innovative solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• We hired Avlia IT Solution to design, develop, and deploy a custom machine learning model that enhances the core functionality of our C-Wave Technology project by improving data analysis, predictive capabilities, and overall system intelligence.

SOLUTION

How did you find Avlia IT Solution?

• Online Search
• Referral
• Clutch Site

Why did you select Avlia IT Solution over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Avlia IT Solution were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: C-Wave Technology Project with Avlia IT Solution

Avlia IT Solution was engaged to deliver a comprehensive machine learning development solution that aligned with the goals of our C-Wave Technology project. The scope of work spanned the full machine learning development lifecycle—from requirements gathering to post-deployment support:

1. Project Planning & Requirement Analysis:
Conducted multiple discovery sessions to understand the business objectives, data availability, and desired outcomes.
Defined performance metrics and success criteria for the machine learning models.
2. Data Collection & Preprocessing:
Aggregated structured and unstructured datasets relevant to C-Wave Technology.
Cleaned, normalized, and formatted data for model readiness.
Performed exploratory data analysis (EDA) to uncover patterns, correlations, and outliers.
3. Machine Learning Model Development:
Selected appropriate algorithms based on data characteristics and project goals (e.g., classification, regression, or clustering).
Trained and validated models using industry-standard practices like cross-validation and hyperparameter tuning.
Developed multiple prototypes for comparison before final model selection.
4. System Integration:
Integrated the final ML model into the existing C-Wave Technology infrastructure via APIs and backend services.
Ensured compatibility with existing systems and platforms.
5. Testing & Evaluation:
Conducted rigorous testing under various conditions to evaluate model accuracy, robustness, and performance.
Delivered a detailed model evaluation report with insights and improvement opportunities.
6. Deployment & Optimization:
Deployed the machine learning model in a live environment.
Implemented monitoring tools for real-time performance tracking and alerts.
Fine-tuned the model based on initial user feedback and system behavior.
7. Documentation & Training:
Provided technical documentation covering model architecture, data flows, and usage guidelines.
Delivered knowledge transfer sessions and user training to our internal technical team.
8. Ongoing Support:
Offered post-deployment support for debugging, maintenance, and model re-training as needed.
 
Key Deliverables:
Data preprocessing scripts and analytics reports
Fully trained and validated machine learning model
Integration framework and API documentation
Model evaluation and performance report
Technical documentation and user guides
Training sessions for internal teams
Ongoing technical support and maintenance plan

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Model Accuracy:
Achieved a 92% prediction accuracy on key performance metrics after model training and optimization, exceeding the original target of 85%.
2. Improved Data Processing Efficiency:
Reduced data preprocessing and analysis time by 40%, allowing faster insights and decision-making.
3. Enhanced System Intelligence:
Integrated ML models improved system responsiveness and automated decision outputs, resulting in a 25% increase in operational efficiency.
4. Real-Time Predictive Capabilities:
Enabled real-time predictions and anomaly detection, reducing manual intervention and helping prevent potential issues in advance.
5. Deployment Milestones Met:
Delivered all project phases on time and within budget, including development, integration, and deployment.
6. User Adoption and Satisfaction:
Post-deployment feedback from internal teams showed 90% user satisfaction, citing ease of use, reliability, and relevance of predictions.
7. Scalable Architecture:
Delivered a scalable machine learning architecture that can be extended to future phases of the C-Wave Technology platform without major rework.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery:
They consistently met deadlines across all project phases, from initial data analysis to final deployment.
Key milestones and deliverables were delivered on or ahead of schedule, with clear timelines and progress updates provided regularly.
Responsiveness and Communication:
The team maintained excellent communication, responding quickly to our questions, concerns, and evolving requirements.
Weekly check-ins and milestone reviews ensured transparency and alignment at every stage.
Flexibility and Adaptability:
Avlia was highly flexible in accommodating changes to project scope and priorities, adapting quickly without compromising quality or timeline.
They proactively suggested improvements when challenges arose, demonstrating both technical expertise and a commitment to our goals.
Collaboration:
Their collaborative approach made it feel like an extension of our internal team, not just an external vendor.
Stakeholder feedback was always welcomed, and changes were implemented efficiently.

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Avlia IT Solution was their deep technical expertise paired with a truly collaborative approach.

They didn’t just build a model—they immersed themselves in our C-Wave Technology vision, taking time to understand our business goals and industry context. Their ability to translate complex machine learning concepts into practical, actionable solutions was exceptional.

Additionally, their proactive problem-solving, clear communication, and commitment to quality set them apart. They acted not just as a service provider, but as a strategic partner, consistently going beyond the scope to add value at every stage of the project.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

1. Enhanced Documentation Clarity:
While technical documentation was delivered, some sections could have benefited from more user-friendly explanations or visual flowcharts to aid non-technical stakeholders.
2. More Frequent Progress Demos:
Including more frequent live demonstrations of interim results (especially during model development) would have helped us provide earlier feedback and reduce final-stage revisions.
3. Time Zone Coordination:
Occasionally, there were minor delays in communication due to time zone differences. More overlap in working hours or defined response windows would help streamline communication.

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Dream Soft Solution

Describe what your company does in a single sentence.

Dreamsft Solution develops innovative software solutions, including custom employee management systems, to help businesses streamline their operations and enhance workforce productivity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• Automate HR Processes
• Centralize Employee Data
• Improve Performance and Attendance Tracking

SOLUTION

How did you find Avlia IT Solution?

• Referral
• Clutch Site

Why did you select Avlia IT Solution over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Avlia IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project was to design and develop a comprehensive, scalable, and user-friendly Employee Management System (EMS) tailored to the internal HR and operational needs of Dreamsft Solution. The system was intended to centralize employee information, automate HR tasks, track attendance and performance, and facilitate internal communication.

Key Components & Functional Modules:
Employee Information Management

Centralized database to store employee profiles (personal details, job role, department, contact info, etc.)
Document upload (resumes, ID proofs, certifications)
Attendance & Leave Management

Daily attendance tracking with check-in/check-out functionality
Leave application, approval workflows, and balance tracking
Integration with biometric or third-party attendance systems (if required)
Payroll & Compensation (Optional or Phase 2)

Basic salary structure management
Integration-ready for payroll processing systems
Performance Management

KPI and goal tracking
Manager feedback and review system
Performance history and reporting
Role-Based Access Control

Secure login with roles (admin, HR, employee)
Controlled access to modules based on user permissions
Reports & Analytics

Custom reports for HR metrics (attendance, leaves, employee data, etc.)
Export options (PDF, Excel)
Notifications & Reminders

Email/SMS notifications for leave approvals, birthdays, announcements, etc.
Admin Dashboard

Central control panel for system configuration, user management, and analytics
Key Deliverables:
Requirement Specification Document
System Design & Wireframes
Fully Functional Web-Based EMS Platform
Admin, HR, and Employee Dashboards
Documentation for User Training
Testing & Bug Fixing Reports
Deployment & Initial Data Migration
Post-Launch Technical Support (as per agreement)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. 50% Reduction in Manual HR Tasks
The automation of attendance, leave requests, and employee data management led to a significant drop in time spent on routine administrative tasks.

2. 100% Centralized Employee Data
All employee records were successfully migrated and managed within a single secure system, eliminating the need for fragmented spreadsheets or paper files.

3. 70% Faster Leave Approval Process
The new system streamlined the leave application and approval workflow, reducing the average response time from days to hours.

4. Increased Employee Self-Service Engagement
Over 90% of employees actively used the self-service portal for tasks such as checking attendance, applying for leave, and updating personal information within the first month.

5. Improved Reporting Accuracy
Automated reports reduced human error and enabled HR to generate accurate analytics on attendance, performance, and workforce trends in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management by Avlia IT Solution

Avlia IT Solution demonstrated a solid and professional approach to project management throughout the development of our Employee Management System:

1. Timely Delivery:
Yes, they delivered key milestones and final deliverables within the agreed timeline. They followed a clear project schedule, and any minor delays were communicated in advance with valid reasons and quick adjustments.

2. Responsiveness:
They were highly responsive to our needs and feedback. Whether it was a feature change, a bug fix, or clarification on system behavior, their team addressed concerns promptly—often within 24 hours.

3. Clear Communication:
Regular check-ins (weekly calls and email updates) helped ensure we were aligned at every phase of the project. Their project manager maintained transparency and kept us informed of progress, challenges, and upcoming tasks.

4. Flexibility:
They showed a great deal of flexibility, especially when we needed to tweak features or reprioritize certain modules. This adaptability helped keep the project aligned with our evolving business needs.

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Key Highlights:
Tailored Approach: They didn’t offer a one-size-fits-all solution—they took time to understand our specific needs and built a custom system around them.
Proactive Communication: Their team consistently stayed ahead of issues, offering suggestions and anticipating potential challenges before they became problems.
Attention to Detail: From user interface design to backend logic, every feature was thoughtfully implemented with precision and clarity.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

1. More Detailed Initial Documentation
At the start, some technical and functional requirements could have been more clearly documented. A more thorough discovery and documentation phase would have reduced minor revisions later in the project.

2. Enhanced User Training Materials
Although they provided basic training, more comprehensive user manuals or video tutorials could have helped our HR team and employees adopt the system more quickly and confidently.

3. Scalability Planning Discussions
While the system is scalable, early conversations about long-term growth (e.g., integrations with payroll or mobile apps) could have helped us better plan for future enhancements.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Sterling Financial Advisors

Describe what your company does in a single sentence.

We partnered with Avlia IT Solution to develop a custom ERP system tailored to our internal workflows, including inventory management, sales & purchasing, invoicing, and reporting. The project was delivered on time, within budget, and exceeded our expectations in terms of functionality, user interface, and post-launch support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• Centralize and Streamline Operations
• Improve Real-Time Decision Making
• Enhance Scalability and Flexibility

SOLUTION

How did you find Avlia IT Solution?

• Referral
• Clutch Site

Why did you select Avlia IT Solution over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Avlia IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Requirement Gathering & Business Analysis
Stakeholder interviews and process mapping
Workflow documentation and use-case definition
Finalized feature list and scope sign-off
2. ERP Module Development
Module
Key Features
Inventory Management
Stock tracking, warehouse management, reorder levels, product categorization
Sales & CRM
Lead tracking, quotations, order management, invoice generation
Purchasing
Supplier management, purchase orders, GRN, supplier payments
Finance & Accounting
General ledger, journal entries, expense tracking, account reconciliation
HR & Payroll
Employee database, attendance, leave management, payroll calculations
Reporting & Analytics
Custom reports, real-time dashboards, export options (Excel, PDF)
 
3. System Architecture & Infrastructure
Web-based system using secure, scalable backend (e.g., Laravel, ASP.NET, or Node.js)
Cloud deployment (e.g., AWS, Azure) or on-prem setup
Role-based access control and user authentication
4. UI/UX Design
Intuitive, responsive front-end for desktop/tablet use
Consistent branding with custom dashboard and theme
5. Data Migration
Import of existing Excel/CSV data
Data cleaning, mapping, and validation
6. Integration (Optional/Custom Based)
Integration with external systems (e.g., Tally, Shopify, WooCommerce, Payment Gateways)
7. Testing & Quality Assurance
Functional testing (manual and automated)
Bug tracking and resolution
UAT (User Acceptance Testing)
8. Training & Documentation
Admin & user training sessions
User manuals and SOPs
Technical documentation for IT team
9. Deployment & Go-Live
Final rollout after client approval
Monitoring for performance and bugs post-launch
10. Maintenance & Support
3–6 months of post-deployment support
Ongoing maintenance and feature enhancements (optional retainer)
 
Key Deliverables :
Requirement Specification Document
UI/UX Design Prototypes
Fully Functional ERP System (Web-Based)
Core Modules (Inventory, Sales, Finance, HR, etc.)
Custom Reports and Dashboards
Admin Portal & Role-Based User Access
Data Migration Scripts & Imported Data
User & Admin Training Sessions
Technical Documentation
Post-Go-Live Support Plan

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the ERP Project
1. Operational Efficiency Improvements
Reduction in manual data entry errors:
→ Decreased by 70% after automating inventory, purchasing, and finance operations.
Time saved on daily tasks:
→ Order processing and inventory updates are now completed in 40% less time compared to pre-ERP processes.
 
2. Financial Visibility and Control
Faster financial reporting:
→ Monthly closing and reporting time reduced from 7 days to 2 days with real-time accounting and reporting modules.
Invoice generation and tracking:
→ Automated workflows resulted in a 50% reduction in delayed invoices.
 
3. Inventory Optimization
Reduction in stock-outs and overstocking:
→ Improved inventory accuracy by 85% through live stock tracking and reorder alerts.
Inventory holding costs:
→ Lowered by approximately 15% by aligning purchasing with actual demand.
 
4.User training time:
→ Non-technical staff became proficient within 3–5 days due to the user-friendly interface.
Employee satisfaction rate:
→ Internal survey showed 90% satisfaction with the new system’s usability and performance.
 
5. Data & Decision-Making Improvements
Real-time dashboard usage:
→ Managers now access up-to-date KPIs daily, improving responsiveness to operational issues.
Custom reports generated monthly:
→ Increased from 0 to 20+ reports, enabling better forecasting and compliance tracking.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery
Avlia IT Solution demonstrated strong project management discipline throughout the ERP project. They adhered to the agreed-upon timeline and delivered all major milestones on or ahead of schedule:

Milestone Tracking: Each module (e.g., Inventory, Sales, Finance) was delivered in clearly defined sprints.
Sprint Reviews: Weekly sprint meetings ensured transparency and progress alignment.
Minimal Delays: Any changes in scope were communicated promptly and managed efficiently without impacting the overall delivery date.
Result: The entire ERP solution was completed within the originally committed timeframe.
 
Responsiveness & Communication
Quick Response Time: The team was highly responsive to requests, questions, and bug reports—often replying within a few hours.
Multiple Communication Channels: We communicated via Slack, Google Meet, and email, depending on the issue urgency or discussion type.
Proactive Feedback: They didn’t just wait for instructions—they offered helpful suggestions to improve usability, system performance, and data structure.
“They consistently checked in, clarified requirements, and adjusted quickly when our internal priorities shifted.”
 
Change Management
Scope changes (e.g., adding a reporting dashboard and refining the purchase order workflow) were handled with:

Clear impact assessments (timeline + cost)
Formal change requests and sign-offs
Flexibility in accommodating urgent needs without compromising quality

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive Qualities of Avlia IT Solution
1. Client-Centric Approach
What stood out the most was their deep commitment to understanding our business—not just building software. They took the time to learn our workflows, pain points, and goals, and translated that into a solution that truly fit our needs.

"They didn’t just ask what we wanted—they asked why, and then proposed smarter, more scalable alternatives."
 
2. Agility Without Sacrificing Structure
Their team managed to strike the perfect balance between agile development and disciplined project delivery. Even when we introduced changes mid-sprint, they handled them with minimal disruption, offering well-documented impact assessments and revised timelines that kept us in control.

 
3. Proactive Problem-Solving
Avlia didn't wait for issues to arise. They actively anticipated challenges—such as data migration risks or user training gaps—and provided preemptive solutions, often before we realized there was a problem.

"They were always one step ahead, flagging risks and offering fixes before they affected delivery."
 
4. High Responsiveness & Communication
Unlike many vendors, Avlia maintained excellent communication from kickoff to post-launch support. Updates were timely, issues were acknowledged quickly, and the team remained accessible—even outside standard hours when needed.

 
5. Clean, User-Friendly UI/UX Design
The ERP interface was impressively intuitive and well-organized—making it easy for even non-technical team members to adapt within days. This attention to user experience made onboarding smooth and minimized resistance to change.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

Areas for Improvement – Avlia IT Solution
1. Mobile Responsiveness & Cross-Device Optimization
While the ERP system works well on desktops and tablets, some modules (like dashboards and forms) could be better optimized for mobile devices. Users accessing the platform via smartphones experienced occasional layout or scrolling issues.

Suggestion: A more mobile-responsive UI or a dedicated mobile app could enhance accessibility for on-the-go users.
 
2. More Advanced Automation in Reporting
The reporting tools were functional and flexible, but we would’ve liked more pre-built templates and automation—such as scheduled email reports or predictive analytics—especially for finance and inventory modules.

Suggestion: Introducing automated or AI-powered insights could elevate the reporting experience further.
 
3. Smoother Documentation for Non-Technical Users
While technical documentation was solid, some user manuals and training materials could have been more simplified for non-technical staff. A few employees required extra support during onboarding.

Suggestion: Interactive tutorials or short video guides would make the learning curve even shorter for new users.
 
4. Clearer Post-Support Structure
After go-live, there was a brief gap in clarity around how post-launch issues would be tracked and escalated. Once clarified, the support was reliable, but a more structured post-launch support plan upfront would’ve made the transition even smoother.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Arklite Ceramica

Describe what your company does in a single sentence.

Arklite Ceramica is a leading manufacturer and global exporter of high-quality ceramic tiles, based in India. With a passion for design, innovation, and durability, we deliver world-class tiling solutions that cater to modern architecture and interior aesthetics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Avlia IT Solution to accomplish?

• Nice consulting & User friendly Services
• That is Good for Communication & easy Support
• Development cost is affordable & give best services

SOLUTION

How did you find Avlia IT Solution?

Referral

Why did you select Avlia IT Solution over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Avlia IT Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arklite Ceramica has partnered with Avila IT Solution to develop a custom e-commerce management system tailored to our tile manufacturing and export business. This collaboration aims to enhance our digital presence, streamline operations, and provide a seamless online experience for our global customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Expected Outcomes :

30–50% reduction in manual order processing time
Enhanced customer engagement through a seamless digital platform
Scalable infrastructure to support international expansion
Improved visibility and control over sales and inventory

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Avila IT Solution maintained a structured and deadline-driven approach throughout the project. Most key deliverables—including the product catalog module, admin dashboard, and customer portal—were completed within the agreed timeframes. While some minor adjustments were made during the testing phase, the overall project stayed on schedule and met the target launch window.

Responsiveness and Communication:
The team at Avila IT Solution was highly responsive to our evolving needs. They conducted regular progress meetings (weekly or bi-weekly), promptly addressed feedback, and provided clear status updates. Their project manager ensured that all changes—especially custom features specific to the tile industry—were acknowledged and implemented efficiently.

Flexibility and Problem Solving:
They showed a proactive approach to problem-solving. When integration challenges arose with our logistics and export systems, the Avila team proposed practical solutions without significant delays. Their flexibility allowed us to refine the scope during development without disrupting the core timeline.

Client Support:
During both development and post-deployment phases, the support team was accessible and helpful. Minor bugs and feature enhancements were handled swiftly, often within 24–48 hours.

Overall Experience:
Avila IT Solution demonstrated a professional and collaborative project management style. Their ability to deliver a tailored, scalable e-commerce platform for Arktile Ceramica has added real value to our digital infrastructure and global customer engagement strategy.

What was your primary form of communication with Avlia IT Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Avila IT Solution was their ability to deeply understand our industry-specific needs and translate them into a practical, user-friendly digital platform. As a ceramic tile manufacturer and exporter, our requirements involved complex elements like product filtering by size and texture, dealer management, export documentation, and international pricing—yet they approached each challenge with clarity and precision.

Their commitment to customization, rather than offering a generic off-the-shelf solution, demonstrated a strong focus on delivering real business value. The team also brought excellent UX/UI design sensibility, which helped ensure the final platform wasn’t just functional, but visually aligned with our brand and customer expectations.

Additionally, their fast response times, structured project management, and consistent communication made the collaboration smooth and efficient—something that's not always easy to find in tech partnerships.

Are there any areas for improvement or something Avlia IT Solution could have done differently?

No Improvements for Avila's Team Members, Managers & their MD