Authorize ECOM

BACKGROUND

Please describe your company and position.

I am the CEO of Urban Luxe Living

Describe what your company does in a single sentence.

Urban Luxe Living is an online brand offering premium home decor products across North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Authorize ECOM to accomplish?

• We needed to revamp our outdated checkout experience and reduce payment failures caused by gateway issues and poor form validation.

SOLUTION

How did you find Authorize ECOM?

Online Search

Why did you select Authorize ECOM over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Authorize ECOM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Authorize ECOM redesigned our checkout interface for mobile and desktop, optimized loading speed, integrated local and international payment methods, and implemented PCI-compliant transaction handling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 22% improvement in completed transactions and a 35% reduction in failed payments due to form errors or gateway timeouts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very organized—setting clear expectations, sticking to deadlines, and keeping us informed with detailed weekly updates.

What was your primary form of communication with Authorize ECOM?

Email or Messaging App

What did you find most impressive or unique about this company?

Their combination of technical skill and UX insight was top-tier. They helped us think about payments not just as a function, but as part of the user journey.

Are there any areas for improvement or something Authorize ECOM could have done differently?

Nothing major—we had a very positive experience overall. Maybe a quicker kickoff would have helped us get started sooner.

BACKGROUND

Please describe your company and position.

I am the CEO of Velocity Tech Commerce

Describe what your company does in a single sentence.

VelocityTech Commerce is an online electronics marketplace connecting third-party sellers with retail buyers across the U.S.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Authorize ECOM to accomplish?

• We hired Authorize ECOM to simplify and secure the payment process for our multi-vendor platform. Our goal was to reduce cart abandonment and ensure transaction success across multiple payment gateways.

SOLUTION

How did you find Authorize ECOM?

Online Search

Why did you select Authorize ECOM over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Authorize ECOM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Authorize ECOM audited our existing payment flow, implemented fraud detection tools, integrated multiple payment providers (Stripe, PayPal, ACH), and redesigned the checkout process for better UX. They also built a real-time dashboard for monitoring transaction metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our checkout completion rate improved by 27%, and chargeback incidents dropped by nearly 40%. Users also reported a smoother, more trustworthy checkout experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very efficient. They delivered weekly updates, hit every milestone, and maintained a clear scope and timeline throughout.

What was your primary form of communication with Authorize ECOM?

Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in payment security and multi-gateway setups was impressive. They don’t just install tools—they optimize for performance.

Are there any areas for improvement or something Authorize ECOM could have done differently?

We would have liked more training resources post-launch for our support staff, but their customer support helped bridge the gap.

BACKGROUND

Please describe your company and position.

I am the Owner of Luxe Decor Co

Describe what your company does in a single sentence.

TrendCart Solutions is an online retailer specializing in trending home and decor products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Authorize ECOM to accomplish?

• We hired Authorize Ecom to optimize our payment flow and implement secure, seamless authorization to reduce checkout abandonment.

SOLUTION

How did you find Authorize ECOM?

Online Search

Why did you select Authorize ECOM over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Authorize ECOM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Authorize Ecom performed a full review of our payment gateway setup, redesigned the checkout user interface for mobile and desktop, integrated advanced fraud protection tools, and conducted end‑to‑end testing. They also provided analytics dashboards to monitor transaction success rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 24% reduction in cart abandonment and a 15% increase in successful transactions within the first two months post-launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent—weekly check-ins, clear timelines, and the full scope was delivered on schedule and within budget.

What was your primary form of communication with Authorize ECOM?

Email or Messaging App

What did you find most impressive or unique about this company?

Their deep expertise in payment systems and sandbox testing allowed us to launch confidently with zero downtime.

Are there any areas for improvement or something Authorize ECOM could have done differently?

A more detailed user guide for our support team would have been helpful for the first few weeks—but their quick support filled the gap effectively.