Audentes Tech

BACKGROUND

Please describe your company and position.

I am the Principal/Owner of Hairpin Consulting LLC

Describe what your company does in a single sentence.

We help nonprofits manage their data and raise more money for their mission

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish?

• Setup and customize the Salesforce NPSP orgs

SOLUTION

How did you find Audentes Tech?

Referral

Why did you select Audentes Tech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Audentes Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audentes Tech supported Hairpin Consulting with a variety of Salesforce-related projects for our nonprofit clients. The scope of work included Salesforce configuration, troubleshooting, and optimization, mostly within the Nonprofit Success Pack (NPSP) environment. They assisted with automation (Flows and Process Builder), data model adjustments, user permission settings, and overall CRM clean-up and usability improvements.

Key deliverables included:

Review and refinement of existing Salesforce setups
Custom automation using Flows to reduce manual admin work
Updates to object relationships, page layouts, and field configurations
Help with data imports and deduplication
Clear documentation and handoff notes for ongoing use
Responsive support for ad hoc Salesforce issues and requests
Audentes acted as an extension of our team, jumping in to support both short-term fixes and longer-term improvements across multiple client orgs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Audentes Tech helped improve the stability, usability, and efficiency of multiple Salesforce orgs we manage for nonprofit clients. Their work directly reduced the amount of time our team—and our clients—spent on manual data entry and troubleshooting.

As a result:
- System errors and user confusion dropped significantly after their cleanup of layouts, fields, and permissions.
- Clients were able to adopt Salesforce more confidently with cleaner data and simpler interfaces.
- Our internal delivery process became more efficient because we could trust Audentes to handle technical implementation reliably.
- While the work spanned multiple orgs and use cases, the consistent result was a smoother, more functional CRM environment for our nonprofit clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was solid throughout. They were organized, responsive, and consistently met deadlines. We worked with them across several projects, and they adapted well to each client’s timeline and complexity.

Communication was a strong point; they regularly checked in, asked clarifying questions when needed, and kept us in the loop on progress. When priorities shifted (as they often do in nonprofit work), they adjusted quickly and professionally without missing a beat.

Overall, they delivered what we needed on time and with a great attitude. It always felt like they were a true partner, not just a vendor executing tickets.

What was your primary form of communication with Audentes Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Audentes Tech was their deep expertise with the Salesforce platform. They clearly know the system inside and out, which made even complex requests feel manageable.

I also appreciated that they understood how U.S.-based organizations operate—something that’s not always a given with external partners. With a bit of coaching, they quickly grasped the nuances of how nonprofits function, especially the mix of fundraising, programs, and compliance we deal with. That combination of Salesforce fluency and willingness to learn our context made them a really strong partner.

Are there any areas for improvement or something Audentes Tech could have done differently?

The only minor challenge was the time zone difference, but honestly, the Audentes team was incredibly accommodating. They adjusted their schedules to meet with us during U.S. business hours and always made communication easy. I never felt like it slowed anything down. If anything, I appreciated how flexible and client-centered they were in managing around it.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing consultant and the owner of bauer/DIGITAL. I advise my clients on all things related to marketing technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audentes Tech?

I needed help with a client’s Salesforce account. Salesforce wasn’t my strength, and I focused on other platforms.

SOLUTION

What was the scope of their involvement?

My client had a specific issue with their Salesforce account. I reached out to Audentes Tech and asked if they could help me. They assured me they were certified Salesforce administrators and had all the credentials. We spent about an hour on the phone discussing the details, and they got back to me the next day with a cost estimate. From there, Audentes Tech helped me with the Salesforce setup and modules. They removed outdated software from the platform and gave me a list of potential reasons that were causing the problems with the integrations. I discussed the list with my client, and Audentes Tech cleaned up the software.

Now, Audentes Tech is my go-to provider. They help me and other clients ensure their Salesforce accounts are connected correctly. They also offer maintenance services, and I reach out to them whenever I need help.

What is the team composition?

My main point of contact is Prashant, and he has his own team around him.

How did you come to work with Audentes Tech?

I found them on Google.

How much have you invested with them?

We’ve spent around $6,000.

What is the status of this engagement?

We started working together in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has been launched. Salesforce went through an update and said that if the error wasn’t corrected, my client’s Salesforce account would be disabled because it wasn’t compatible anymore. Since then, the problem has been solved, and the platform works smoothly. Overall, Audentes Tech has met my expectations in terms of performance and service quality.

How did Audentes Tech perform from a project management standpoint?

They’ve met deadlines and stayed on budget. We use Google Docs to manage tasks and communicate through email and Zoom.

What did you find most impressive about them?

Prashant is extremely responsive and fluent in English. They’ve also done an excellent job at an excellent price point.

Are there any areas they could improve?

No, I’m very pleased with them.

Do you have any advice for potential customers?

Be clear about your requirements and describe your issue. The quicker you start the discovery process, the better.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Metrikus

Describe what your company does in a single sentence.

Metrikus provides a smart building data platform that aggregates chaotic IoT and building data into clear, actionable insights via our web application and APIs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish?

We hired Audentes Tech to optimize and scale our cloud infrastructure.

SOLUTION

How did you find Audentes Tech?

Online Search

Why did you select Audentes Tech over others?

• Great culture fit
• Company values aligned

How many teammates from Audentes Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audentes Tech handled our end-to-end cloud infrastructure redesign and systems integration. 
Key Deliverables: A scalable, serverless data ingestion pipeline to handle high-velocity IoT sensor data, Integration of an advanced data normalization layer to clean chaotic data before it hits our database, Optimization of our cloud database architecture to handle heavy query loads from our web app, An automated Infrastructure as Code (IaC) setup for faster development deployments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the migration, our platform handles massive spikes in incoming building data without any system lag. Our API response times have dropped significantly, giving our clients instant access to their insights. Additionally, our monthly cloud infrastructure bills have decreased because of their efficient data tiering and resource optimization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They operated in highly organized sprints and delivered the core pipeline right on schedule. When we needed to quickly adjust the data ingestion schema to support a new type of air-quality sensor mid-project, they adapted immediately and updated the architecture without delaying our deployment timeline.

What was your primary form of communication with Audentes Tech?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand complex data pipelines was incredibly impressive. They didn't just look at our cloud setup from a basic DevOps perspective; they truly understood our business goal of turning data chaos into clarity and built a system that directly improved our web application's performance.

Are there any areas for improvement or something Audentes Tech could have done differently?

The handoff documentation for the new serverless architecture was a bit dense and lacked practical troubleshooting examples for our internal developers. We had to jump on a few extra calls to map out day-to-day management protocols, though they were very supportive and helpful during those sessions.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Comtecs Group

Describe what your company does in a single sentence.

Comtecs Group provides IT recruitment, web development, and IT consultancy services, specializing in eCommerce and complex web applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish?

• We hired Audentes Tech to migrate our cloud infrastructure, optimize our IT operations, and ensure seamless scalability for our growing web platforms.

SOLUTION

How did you find Audentes Tech?

Online Search

Why did you select Audentes Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Audentes Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audentes Tech conducted a comprehensive assessment, designed a tailored cloud architecture, and implemented migration with minimal downtime. Key deliverables included cloud setup, security enhancements, and ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved system reliability, faster deployment times, and enhanced security measures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Their project management was exceptional, all milestones were met on schedule, and they responded swiftly to our evolving needs.

What was your primary form of communication with Audentes Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made complex solutions simple to implement.

Are there any areas for improvement or something Audentes Tech could have done differently?

They exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Inten Ltd.

Describe what your company does in a single sentence.

Inten Ltd provides repair and maintenance services for industrial and commercial equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish?

• We hired Audentes Tech to redesign our website, improve our online visibility, and create a more professional platform that would help us attract and convert new clients.

SOLUTION

How did you find Audentes Tech?

• Referral
• Clutch Site

Why did you select Audentes Tech over others?

• Pricing fit our budget
• Referred to me

How many teammates from Audentes Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audentes Tech handled the full website development process, including UI/UX design, mobile responsiveness, service pages, contact forms, SEO setup, and performance optimization. They also delivered a modern and easy-to-manage website aligned with our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, we noticed a steady increase in website inquiries, better engagement from visitors, and improved visibility on search engines. The new website also made it easier for clients to understand our services and contact us directly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered milestones on time, communicated clearly throughout the project, and were quick to respond whenever we needed revisions or updates.

What was your primary form of communication with Audentes Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their attention to detail, professionalism, and ability to translate our ideas into a clean, functional website that truly reflects our business.

Are there any areas for improvement or something Audentes Tech could have done differently?

We had a very smooth experience working with Audentes Tech.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Relish Food

Describe what your company does in a single sentence.

Relish Food is a food and beverage company focused on delivering quality packaged meals and catering services to corporate and retail customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish?

• We hired Audentes Tech to streamline our customer management process, improve sales visibility, and integrate our CRM system with our daily operations.

SOLUTION

How did you find Audentes Tech?

Clutch Site

Why did you select Audentes Tech over others?

• Good value for cost
• Company values aligned

How many teammates from Audentes Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audentes Tech handled the CRM consulting and system integration from end to end. They mapped our business processes, customized the CRM platform, automated sales and customer workflows, integrated reporting tools, and trained our internal team for adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved faster customer response times, better tracking of leads and sales activities, improved reporting accuracy, and smoother collaboration between our sales and operations teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Deliverables were completed on schedule, communication was consistent, and they were very responsive whenever we needed adjustments or support.

What was your primary form of communication with Audentes Tech?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to understand our business quickly and provide practical solutions that were easy for our team to adopt.

Are there any areas for improvement or something Audentes Tech could have done differently?

Overall, we had a very positive experience. More post-implementation documentation would have been helpful, but their support team was always available when needed.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of ForceExperts, a Salesforce consulting firm that helps growth companies optimize Salesforce through automation, application integration, and data solutions for sales, marketing, and financial operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Audentes Tech to accomplish for ForceExperts?

We needed quick and high-quality Salesforce development.

SOLUTION

What was the scope of their involvement?

We've worked closely with Audentes Tech for years on dozens of projects. We've worked with ten or more of our clients using this team. They're highly skilled across many different Salesforce products and can always deliver. We do a lot of CPQ and Sales Cloud optimizations and implementations. We've built a ton of custom Lightning Web Components to streamline processes for sales teams and delivery teams.

What is the team composition?

We work with 2–5 teammates from Audentes Tech.

How did you come to work with Audentes Tech?

We found them on Upwork. They had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We've spent around $100,000.

What is the status of this engagement?

We started working with them in January 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've finished projects and pushed them for our clients. We had UAT that showed us the progress we made in real time. We tracked tickets in Jira or Trello, depending on the client. We have a lot of measurable outcomes. We're really concerned about time to delivery, which is our biggest metric.

How did Audentes Tech perform from a project management standpoint?

They always crush it. They work with us closely, and we're in a good place for UAT long before our deadline. Then, we're able to iterate and add some additional scope, typically that our clients send last minute, all before the deadline. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their broad skill sets are impressive.

Are there any areas they could improve?

I can't think of anything. We've always loved working with them.