Atomix

BACKGROUND

Please describe your company and your position there.

I'm the owner of a D2C Apparel Brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomix?

Our company was quickly growing and shipping hundreds of orders a month. The demand of our product made it nearly impossible to handle all shipping ourselves while scaling our ads, creative, and new product launches. We had to find a partner to work with it that we could trust and could effectively scale with.

SOLUTION

How did you select this firm and what were the deciding factors?

The main factors we looked for were: sophisticated, low error rates, easy software and high attention to detail. We wanted an affordable solution, yet high-quality which is hard to find. We spoke with their team and the process was easy and helped us streamline our process significantly. They approach 3PL differently than most and it was refreshing the type of customization and speed they could deliver.

Describe the project in detail and walk through their service package.

• High Touch Kitting: We needed a 10+ step from inserts to barcoding to packaging to be completed exactly to our standards for a customer experience that we wanted
• Meticulous Verification: Everything was verified and kept to our standards. From the initial pictures of how to process and package our unique designed boxes to where to place the label. It was meticulous and gave us the peace of mind that we could trust them.
• Easy Software: Their platform was actually enjoyable and easy to what we experience with other similar type of companies. Software is actually understandable and intuitive which saves us so much time from checking on orders and sending wrong products to customers which is a terrible and costly experience.

How many resources from the vendor's team worked with you, and what were their positions?

• Austin, Founder, took our initial call and walked us through their partnership (typically did not speak with any upper level management at other companies).
• Patrick, Head of Operations - again, we were surprised by the amount of attention to detail from their highest level employees.
• Adam, Growth Manager - he spent a lot of time understanding our requirements and preparing out detailed process.
• Maddie, CX Manager - she was awesome and we work with her on a daily basis. Extremely responsive and detailed oriented.
• Myles, Warehouse Ops - We were most surprised by the amount of involvement of their warehouse operations team. He runs the warehouse and we get quick and detailed feedback on how packages are shipped daily. We've never experienced this type of ownership or visibility into operations before.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The Atomix Team clearly adds a ton of value to our team. We can't imagine working with another partner or doing this alone. There is so much valuable insight provided that is far beyond what we expected. We would not be in the same position without their dedication and hard work.

How effective was the workflow between your team and theirs?

They communicate with us the same way we communicate with our own team (slack) so it's incredibly easy to message and get answers.

What did you find most impressive or unique about this company?

Their general approach to business is refreshing and smart. We know we have dedicated team and we feel this every day by speaking with them. They care and constantly are improving what they're doing for us.

Are there any areas for improvement or something they could have done differently?

I think it took us some time to really understand their true difference. It seemed expensive but once we realized how much time it saved us and the impact on scaling our business, it made it so much easier to know we didn't have to focus on this non-core part of our business.