Aspire Media

Please describe your company and your position there.

I am the Sales Director at Network Security based in Ireland. We provide fully monitored security for residential and commercial customers nationwide.

For what projects/services did your company hire Aspire Media?

The old website was over 5 years old and outdated and we felt we were missing out on customers because of this.

How did you select this vendor and what were the deciding factors?

We spoke with several companies who could provide what we were looking for. The team at Aspire were the only ones that listened and put the right proposal together for us.

Describe the project in detail and walk through the stages of the project.

After some discovery calls and face-to-face meeting, the plan and timeline were put in place, this allowed everyone to work to the aged launch date.

How many resources from the vendor's team worked with you, and what were their positions?

In total, there were 4 people working on the web design - development and SEO

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a huge increase in customer queries and this has helped convert these queries into sales and the feedback has been excellent.

How effective was the workflow between your team and theirs?

Communication was excellent and when changes were needed they were completed within 24hrs of the request being made.

What did you find most impressive or unique about this company?

We're impressed with their background work on our company, products, and services. Also how diligent they were when it came to optimising SEO on the website.

Are there any areas for improvement or something they could have done differently?

I don't feel that anything should or could have been done differently and i would highly recommend the team at Aspire to anyone looking to update and optimize their website.

Please describe your company and your position there.

We are a design and print company and I am the manager

For what projects/services did your company hire Aspire Media, and what were your goals?

To improve our SEO

How did you select this vendor and what were the deciding factors?

We shopped around and picked a company who we could afford and thought we could work well with.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

To get our keywords onto page 1 of Google.

How many people from the vendor's team worked with you, and what were their positions?

2. Developer and SEO expert.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We now have over 30 keywords in position 1 of google.

Describe their project management style, including communication tools and timeliness.

Great communication. Monthly reports. Open and transparent about their processes.

What did you find most impressive or unique about this company?

They are straight talkers and don't give you spin and bluster. Other companies make SEO seem like the black arts but Aspire Media explain what they want to do and tells you how they'll do it.

Are there any areas for improvement or something they could have done differently?

No.

Introduce your business and what you do there.

I’m the owner of Donnybrook Bikes, a bike shop in Dublin. 

What challenge were you trying to address with Aspire Media?

Before engagement, our business was largely offline. However, due to the challenges brought by the COVID-19 pandemic, we decided to get our business online. While we had a website before, it wasn’t geared for online selling. We needed help transforming our site into an e-commerce platform. 

What was the scope of their involvement?

Aspire Media developed our e-commerce website. Initially, we wanted to improve our existing website, but upon review, we decided to build everything from scratch. We provided them with our logo and vision for the site’s design. 

We wanted a minimalistic and user-friendly website with little noise in its layout. We showed them websites that we liked, which they used as references. Ultimately, we wanted the site to look good.

Aspire Media handled all aspects of development. They took some photographs to use on the site and added 250 products to our shop. After delivery, they trained our staff on how to manage and maintain the site. They provided this free of charge.

What is the team composition?

I worked with two teammates, including a project manager. 

How did you come to work with Aspire Media?

A friend who was happy with Aspire Media’s services recommended them to me. We decided to hire them based on my friend’s feedback. 

How much have you invested with them?

We spent €2,500 (approximately $3,000 USD). 

What is the status of this engagement?

We worked together from April–July 2021. 

What evidence can you share that demonstrates the impact of the engagement? 

Aspire Media successfully did what we asked them to do — they took our vision and used their expertise to improve it. We didn’t have much experience developing a website, and they had been helpful in holding our hands throughout the process. 

After launching the new site, our traffic grew by 40%, and our online sales also increased. We even reached an audience that wasn’t our customers before, as 90% of our site purchases came from outside Dublin.

How did Aspire Media perform from a project management standpoint?

Aspire Media’s project management was fantastic — we couldn’t have asked for anything better. They delivered what they promised, and everything was done within the timeline. 

They assigned a point of contact whenever we had questions. Their team was responsive to emails and phone calls. Additionally, their after-sales service was excellent, and it was helpful for our team. 

What did you find most impressive about them?

Aspire Media’s attention to detail and generosity when sharing their knowledge had been impressive.  

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Listen to them because they’re very knowledgeable. You can trust their team and rely on their expertise.