The Ashez Group

BACKGROUND

Please describe your company and position.

I am an executive at Elite Medical Center

Describe what your company does in a single sentence.

Medical clinic 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Ashez Group to accomplish?

• Recover outstanding insurance A/R, resolve aging and denied claims, improve billing workflows, and establish a consistent follow-up process to reduce revenue leakage and accelerate reimbursements.

SOLUTION

How did you find The Ashez Group?

Referral

Why did you select The Ashez Group over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The Ashez Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Ashez Group provides comprehensive revenue cycle management, credentialing, and administrative support for Elite Medical Center. The engagement focuses on improving billing efficiency, maintaining payer enrollment, reducing administrative workload, and supporting the practice’s day-to-day revenue cycle operations. Key deliverables include medical billing and claims submission, claim review and follow-up, payment posting, denial management and appeals, accounts receivable (A/R) follow-up, insurance eligibility and benefits verification, and resolution of payer-related billing issues. The team also provides provider credentialing and payer enrollment support, including application follow-up and maintenance of credentialing information. In addition to RCM services, The Ashez Group assists with administrative workflows and communication with insurance companies, allowing the practice to spend less time managing billing and payer issues internally. The engagement provides Elite Medical Center with a single support team for billing, credentialing, and administrative functions, with ongoing communication, issue resolution, and revenue cycle monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced unresolved A/R, corrected claim and payer issues, improved denial follow-up, increased successful reimbursements, and gave the practice clearer visibility into claim status and outstanding balances.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Ashez Group has been organized, responsive, and dependable throughout our engagement. Their team communicates clearly, provides regular updates, and stays on top of billing, credentialing, and administrative tasks without requiring constant follow-up from our staff. Deliverables and requested items have been handled in a timely manner, and when urgent billing or payer-related issues arise, their team responds quickly and works toward resolution. We especially appreciate their accessibility and willingness to adapt to the changing needs of our practice. Overall, their project management has been proactive and well coordinated. They function as an extension of our internal team rather than simply an outside billing company, which has made communication and day-to-day operations much easier.

What was your primary form of communication with The Ashez Group?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about The Ashez Group is the level of personalized support they provide. We are not treated like just another account. Their team takes the time to understand our practice, workflows, and specific challenges. It is also valuable to have billing, credentialing, and administrative support handled by one team. Instead of working with multiple vendors, we have a single point of support that is responsive, accessible, and familiar with our practice. Their hands-on approach and willingness to address issues quickly have been particularly impressive.

Are there any areas for improvement or something The Ashez Group could have done differently?

No