Artjoker Software

BACKGROUND

Please describe your company and position.

 I am the Director of an information technology company 

Describe what your company does in a single sentence.

Online global adventure comparison and booking platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artjoker Software to accomplish?

• Redesign an existing site with the same functionality but on different code
• Add payment and booking features to the solution

SOLUTION

How did you find Artjoker Software?

Clutch Site

Why did you select Artjoker Software over others?

High ratings

How many teammates from Artjoker Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rebuild our existing CakePHP website including all functionality on the Laravel framework. Plus add in somebooking and payment functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully functioning website which included the same functionality as the existing live website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was a total disaster. We went through 5 project managers during the project. They didn't listen to the client's feedback. They missed most of the main functionality. When they were told about this it was dismissed and advised that these are 'new features'. They had meetings upon meetings. ArtJoker charged us over $30,000 just on meetings over 6 months. Their project scoping was abysmal.

What was your primary form of communication with Artjoker Software?

Virtual Meeting

What did you find most impressive or unique about this company?

The designs they came up with at the beginning were good. Although none of that came to fruition. It was just to lure me in and begin the project.

Are there any areas for improvement or something Artjoker Software could have done differently?

Project scoping. Project management. Customer service.More efficient use of client funds.

Company Responses

The vendor responded on April 25, 2024.

Thank you for your feedback. We understand your disappointment with the outcome of our collaboration. However, it is important to clarify that the client, likely the source of this review disguised as "Anonymous," has failed to fulfill their financial obligations to our team. They have taken possession of the project without completing payment and show no intention of honoring their contractual commitments. For over a year, we have been met with promises but no actions. Consequently, legal proceedings have been initiated, and all relevant reports and documents have been submitted to the court. We await a fair resolution.

BACKGROUND

Please describe your company and position.

I am the Head of Development of SeedHunter

Describe what your company does in a single sentence.

We are the platform which connects influencers and crypto projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artjoker Software to accomplish?

• Technical Consultancy
• Application Development
• Mobile App Development

SOLUTION

How did you find Artjoker Software?

Referral

Why did you select Artjoker Software over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Artjoker Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of both the web and mobile versions of the platform, including modules such as registration, project creation, investment, marketing investment and content distribution management. Project involves the full software development lifecycle, from discovery and concept to implementation and testing. Cloud solutions (AWS-based) are used together with the best practices on web and mobile software development. Project is agile-based, following SCRUM methodology and well detailed and managed Sprints.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sprints kept high achievement success rate, with few backlog items being rolled over. Delivery quality was always good, which was automatically checked by a testing and code quality solution. Communication has always been one of the highlights from the relationship, with Sprint demos being clear and detailed and overall backlog management happening organically.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their dedicated project manager is a very valuable asset in the team as she connects both companies together, fills in the gaps and makes sure all agile-based best practices are being followed. Response time is always good, as has been the deliverables.

What was your primary form of communication with Artjoker Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their great communication and sense of partnership, always willing to do better, being transparent and clear about all topics. The team's technical capacity is also a highlight.

Are there any areas for improvement or something Artjoker Software could have done differently?

We expect to continue in a long-term partnership and have both teams growing

BACKGROUND

Please describe your company and position.

I am the CEO of MeetBee Ltd

Describe what your company does in a single sentence.

We are a Virtual Meeting Solutions Company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artjoker Software to accomplish?

• Website development
• SEO for our new website
• Multi-language support for our website

SOLUTION

How did you find Artjoker Software?

Referral

Why did you select Artjoker Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Artjoker Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted ArtJoker to help us design and develop our new company website. We started off thinking that we would develop 6 pages and later grew our scope to include 12 pages. We were mindful of ensuring that the site would be accessible on multiple platforms and devices. 

They also helped design all our graphical elements and overall UX/UI. We decided to create both a Dark and Light theme. Our budget allowed for only one of these at the time of delivery but we are looking forward to rolling out the Light option in the near future. We also made allowance for the translation of our English site into Maltese and other languages in the near future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were given a number of deadlines to adhere to by ArtJoker in terms of when content should be completed by us and made available to them, when graphics should be approved, when UX/UI should be signed off, so that our ultimate project deadline could be met. They were always flexible and adaptable to our time constraints and our needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very happy with the way that the project was managed. Their proficiency with English was of a very high level and it was easy to explain our requirements. Logistically, everything worked extremely well. They were firm and yet never forceful in terms of getting us to approve content and deliver information so that they could complete the project on time and within scope.

What was your primary form of communication with Artjoker Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very communicative and proactive in how they worked with us and responded to our requests for changes. Ultimately, they helped us work within our budget, while also laying down a roadmap for future enhancements and development. We appreciated their can-do attitude and willingness to always go the extra mile to ensure we were satisfied. They are extremely responsive, extremely professional, and a pleasure to work with.

Are there any areas for improvement or something Artjoker Software could have done differently?

No, I cannot find fault with our dealings with ArtJoker at all. They are fantastic.

BACKGROUND

Please describe your company and position.

I am the Chief Product and Technology Officer of TEN.gg

Describe what your company does in a single sentence.

TEN.gg is a b2b / b2c platform with a business directory, jobs platform, and service marketplace with a focus on the esports & gaming industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artjoker Software to accomplish?

• Proof-of-concept development
• Development of MVP version of the platform

SOLUTION

How did you find Artjoker Software?

Online Search

Why did you select Artjoker Software over others?

Other

What was the size of Artjoker Software’s team?

6-10 Employees

What was your primary form of communication with Artjoker Software?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables:

• UX/UI design of a proof-of-concept version.
• MVP of a business directory with various filters, business profile page, profile "ownership claim" feature, chat requests function, and chat functionality (third-party chat integration).
• MVP of a job board with different filters, job posts with several application options, and a recruiter dashboard with job and applicant management features such as "post/edit/close job" and "applicant folders," etc.
• MVP of a candidate database with various filters, candidate profile with the ability to create an anonymous candidate profile from the job seeker's side, and the feature to open/request to reveal candidate contacts from the recruiter's side using a business profile.

Additionally, an on-platform balance top-up feature to pay for contact credits using Stripe and use them to open candidates' contact details.

Other features:

• Notification functionality and notification feed page with various platform notifications.
• Admin panel to manage users, business profiles, jobs, and candidates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Release of a working piece of the product, taking into account deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On the first steps of development, we had a first assigned project manager, and the overall experience was more or less satisfactory, except for a few minor inconveniences. However, after some time, when the new project manager took over the leadership organically, we experienced significant improvements in all aspects of planning, budgeting, and response time.

They worked in the Agile methodology using the Scrum framework, with two-week-long sprints. Our overall experience was good. In most cases, we received the deliverables on time, except for some rare situations when we experienced a delay of more than a week after the deadlines (which is pretty common in IT/software development).

Communication was prompt, and the management and other team members responded quickly and directly to the point, helping us identify and estimate our needs.

What did you find most impressive or unique about this company?

When we encountered difficult technical or business moments during development, they quickly connected us with other specialists in the company, including top-level management such as the CEO and CTO, to help us as much as possible within a short time and free of charge. Although there were only a few such cases during different project phases, it worked amazingly!

Are there any areas for improvement or something Artjoker Software could have done differently?

During the project's initial phase, there were a few replacements of team members as they didn't fit professionally or mentally with our project. In hindsight, we would have liked to conduct additional interviews with each team member before the start of work.

However, after this case, we implemented this practice, which allowed all parties to select people who are perfectly compatible with our project and approach to work.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Ungdomsappen, a tech startup company. We’re an innovative software company that has built two solutions: a SaaS solution for the food sector to help restaurants reduce their food waste and a mobile application to target municipalities to reach out to teenagers and children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker Software?

We needed help with custom software development and mobile app development. We required the platform to be easy and understandable for the food industry because most of our customers were farmers or restaurant owners who weren’t tech-savvy.

SOLUTION

What was the scope of their involvement?

We initially had a vision and did some mockups. Then, we wrote everything in detail and gave Artjoker Software a technical description. We took a couple of weeks to get to know each other. They’ve broken the project into sprints and built the software from scratch. On our side, we’ve handled all the technical aspects, documentation, and wireframing. They’ve done some design, but we’ve done most of it.

They used JavaScript for the backend and React for the frontend for the first project. For the mobile application, we’re using Node.js for the backend and React Native for the frontend. The app is a cross-platform for Android and iOS. 

What is the team composition?

For the first project, seven people were involved, including two frontend developers, three backend developers, one QA person, and one project manager. For the mobile app, there are two frontend developers, two backend developers, and one QA/project manager.

How did you come to work with Artjoker Software?

I found them on Clutch. I’d been following them for a few years and always liked their revision of UX design to make everything look nice.

How much have you invested with them?

We’ve spent close to $500,000.

What is the status of this engagement?

We started working together in February 2019 and are still working on the second project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re making a profit. Sometimes we do have bugs. Their QA person does a great job finding issues, although sometimes we have to find them the hard way when a customer tells us. However, they fix them quickly, so it’s never an issue to repair them. Bugs are a normal part of development.

How did Artjoker Software perform from a project management standpoint?

We work biweekly in sprints and are consistently hitting our sprints. We’ve had the same project manager throughout the whole project. She’s one of the main reasons we stay with them. Even though the Russian Invasion of Ukraine started and we were seriously thinking about leaving this company, she was the reason we chose to stay. We’d never met a better project manager.

We use Jira and Confluence as management tools and Google Meet and phone calls to communicate.

What did you find most impressive about them?

They’re very skilled in the technologies they use and excellent with UX.

Are there any areas they could improve?

They need to improve their ability to interact with customers and coming with their own ideas. They’re used to working with strict specifications. It can be challenging if you’re a startup and not used to that.

Do you have any advice for potential customers?

Invest 2–3 weeks for a discovery phase before starting development. Make sure everyone is on the same page and understands the project in the same way you do.

BACKGROUND

Please describe your company and your position there.

I am the CEO of 210 Tech, a mobile software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artjoker Software, and what were your goals?

We were looking for a company to develop an iOS & Android app. Our goal was to find the right company to build a relationship with, Artjoker exceeded our expectations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Artjoker with an online search. Overall they were the best development company on our list, outstanding reviews and experience. We had full confidence they could deliver our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project included wireframes, logo & image designs, frontend and backend development, website design & admin panel. Our mobile app includes contact invites, social feeds, subscriptions, inventory management and image storage.

How many resources from the vendor's team worked with you, and what were their positions?

Both the project & business managers were involved from the very start. Other team members included frontend & backend developers, UX & QA specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There were never any deadlines set, knowing there would be additional features and sections that increased our timeline. We are a few weeks from launching.

Describe their project management style, including communication tools and timeliness.

100% professional and organized. From day 1, we have had weekly meetings, and two week scrums. We have used email and video calls to communicate, and google sheets to share project info. Every step has been documented by the project manager.

What did you find most impressive or unique about this company?

Their development knowledge and experience has been really great. I can't say enough about their professionalism, communication, and organization skills.

Are there any areas for improvement or something they could have done differently?

If anything, they have given our company areas to improve on.

BACKGROUND

Please describe your company and your position there.

We are an animation studio. We connect brands and people through animated video content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artjoker Software, and what were your goals?

We looked for the partners whom we can outsource software development services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I contacted several different software development houses regarding my project and Artjoker proved highly engaged and quick to answer my query. Within a few hours of contacting them, we set up a meeting to discuss our request in detail.

After the initial meeting, at which they showed a good understanding of my needs and professionally answered all questions, an estimate was prepared. I decided to start my cooperation with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Artjoker was responsible for the full cycle development. We gave them basic requirements and started SRS development. In parallel with Business Analysis we created UX prototypes. Further stages were UI design, frontend and backend development. I got direct access to the project and was able to provide constant feedback on the progress.

How many people from the vendor's team worked with you, and what were their positions?

Initial collaboration was with a business development manager with whom I agreed on general conditions. This same person was always my contact for administrative and financial matters.

Artjoker provided us with a Scrum master who was in touch with us during whole project. We planned backlogs, sprints and had daily meetings and sprinnt’s retrospectives. The interaction process was efficient and smooth. At first stages we were collaborating with BA, 2 UX/UI designers and an Art director. Also we were working with development team.

It was 2 Backend and 2 Frontend developers with team leads and CTO. All ten contact points at Artjoker were good for cooperation/.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received a high-quality product. Our team is happy to have experience of work with Artjoker company. We will be in touch and continue cooperations with them.

Describe their project management style, including communication tools and timeliness.

I find that our cooperation was so successful because both sides knew their part of the work. We were clear about what we wanted and they have the right capacity to bring it to life. For this reason, our communication was clear and effective. Design and development departments were performing without delays. All agreed deadlines were reached.

What did you find most impressive or unique about this company?

At all stages of the project, we felt Artjokers' involvement. The team was responsive to our requests and usually offered us valuable solutions.

Are there any areas for improvement or something they could have done differently?

From my perspective, I have no concerns about the work and performance demonstrated.

BACKGROUND

Please describe your company and your position there.

I'm a CEO at AnyforSoft

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artjoker Software, and what were your goals?

We had a major project for a telemedicine company. We were looking for a company that would help us with the development of technology at Node.js.

SOLUTION

How did you select Artjoker Software and what were the deciding factors?

We found Artjoker at Clutch. They had a lot of positive feedback from customers about their professionalism and work experience, so we decided to give it a shot.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They divided the work into separate tasks and milestones, implemented recurring sprints using the Scrum methodology. We discussed the details of the project (technical part) and the team created the architecture of the project and built a clean and good structured code.

How many people from the vendor's team worked with you, and what were their positions?

We had communication with PM, key account manager and developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the beta version was successfully finished we started collecting feedback and checking performance. At all stages of development, the developers were highly involved.

Describe their project management style, including communication tools and timelines.

We had communicated via email and e-meeting (Google hangouts). I constantly received reports daily and weekly reports about work progress.

What did you find most impressive or unique about this company?

I was really impressed with their communication skills. They were in touch all the time and answered really quickly.

Are there any areas for improvement or something they could have done differently?

We were really happy to work with such an amazing team! I highly recommend Artjoker Software to everyone, they are skilled, hard working and have a very good price list.

BACKGROUND

Please describe your company and your position there.

Startup "Systemator". We`re implementing business management tools. My position is CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artjoker Software, and what were your goals?

We needed to develop a constructor for building an organizational structure. We had the UX. The development had to be on the vue.js framework

SOLUTION

How did you select Artjoker Software and what were the deciding factors?

Guys know how to work with Vue.js framework

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed the project. From the beginning of the project, Senior front-end developer worked with us. Then we were turned over to Middle front-end developer. He is also a good specialist.

At first, it was difficult to set up a common understanding. But later we told the team about the problem and everything got better. Some parts of our project are very difficult to develop. ArtJocker has reworked them several times. But they did everything well enough.

How many people from the vendor's team worked with you, and what were their positions?

80% - front-end developer 10% - other front-end developer (Senior) 10% - other

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had one request to the team. The team solved it and helped us resolve other requests (not related to the main request). They are extremely proactive and try to do more than we expect. They helped us set up the server, solve problems in other projects, and helped us with good advice.

Describe their project management style, including communication tools and timelines.

They maintain a business relationship and they are competent in problem-solving. They accept feedback constructively.

What did you find most impressive or unique about this company?

Proactivity

Are there any areas for improvement or something they could have done differently?

Pay more attention to establishing interaction at the start of the project

BACKGROUND

Please describe your company and your position there.

I am an executive staff. We are a digital marketing agency based in Los Angeles. Our services include digital marketing solutions including web development, online advertising, and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artjoker Software, and what were your goals?

We have been partnering with Artjoker for more than two years. We needed help in ongoing web projects that our internal team started but we were not able to complete because of limited resources. We wanted a team that would work dedicatedly to a project assigned. These projects included web development for our custom website projects.

SOLUTION

How did you select Artjoker Software and what were the deciding factors?

We were choosing among 3 other external vendors and we opted for Artjoker for the expertise and experience of professionalism. It is very crucial for our company to work consistently on a project. The team from Artjoker was very much stable and consistent with the staff we were working with. They are also always available for communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Projects vary, from web projects to web apps. It includes PST to HTML, back end coding, and development, plugin customizations, and more. We have successfully completed 2 web app projects which we embedded UX, prototyping, and development.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager plus web developers who were assigned as full-time staff to our organization.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Artjoker greatly improved profitability and allowed us to get more bids for work at a lower cost.

Describe their project management style, including communication tools and timelines.

We've had daily meetings with team members to discuss priorities and touch-based on the previous day tasks. There was also a central project manager assigned to us.

What did you find most impressive or unique about this company?

The team we worked with a top-notch. We were impressed with their expertise and ability to understand what we wanted and fulfill what we envisioned.

Are there any areas for improvement or something they could have done differently?

We sometimes experienced technical issues with calls, but it could just be a simple connection or hardware issue.