What evidence can you share that demonstrates the impact of the engagement?
So far, the demo that Artjoker Software showed me worked. They’ve been making huge progress, and they’re usually ahead of time with deliveries by 5–6 days.
How did Artjoker Software perform from a project management standpoint?
We were in touch almost daily during the drafting of the project plan, which took almost three weeks. The technical specifications were complicated and long, taking over 40 pages just to specify how the website worked. Now, I hear from the project manager 2–3 times per week, aside from the thorough weekly reports. I provide further information as needed, such as access to API keys, but they work mostly autonomously.
We divided the development of the platform into two stages: the minimal viable product (MVP) and the final version. The MVP was divided into four sprints, and they’ve just started working on the third one. Once the first version is ready, we plan to go live with it. Our marketing team will collect cooks who are going to offer their services while Artjoker Software continues to develop the final version, which we’ll upload a few months later.
Sprints are decided upon before starting the development. They set up a Skype call at the end of each one during which they show me a live demo of what they did with a step-by-step breakdown of the sprint content. I’m happy with them and their work style.
The communication is done mostly through email and Skype calls. We use Jira for task management. I’ve always had access to their servers and development and testing environment.
What did you find most impressive about them?
They’re always friendly and willing to find alternative solutions to our problems. We’ve had some difficulties achieving some specific goals with the platform, but we were able to pin down doable alternative solutions with Artjoker Software’s help. Also, they have a competitive price/quality ratio.
Considering Artjoker Software’s quality and the speed at which they work, they’re very professional. They’re swift at understanding our concepts. Whenever we’ve had a problem with estimates or delivery time, for example, they’re willing to find a common ground.
Are there any areas they could improve?
Potentially, their weakest side could be English communication. They’re not native speakers and their proficiency is limited, but it’s good enough to produce a 40-page technical document. Sometimes I might ask them to repeat an answer or explaining a concept twice, but they’re smart in picking things up.
I haven’t found a downside to Artjoker Software, and I hope it remains this way.
Do you have any advice for future clients of theirs?
Take particular care into drafting the technical documentation. The development contract will be based on that documentation, so it should be as thorough, deep, and specific as possible. Artjoker Software always tries to give us the best price, but they also warn us that, if we go outside of the specifications during development, they will ask for extra pay. Once those documents are approved, Artjoker Software will do an excellent job, but the documentation needs to be clear for both parts.
I recommend Artjoker Software to any client who might be interested in them. They’re truly skilled, professional, hardworking, and cost-effective.