Artistic Web Studios

BACKGROUND

Please describe your company and position.

I am the owner of CaliforniaCichlids

Describe what your company does in a single sentence.

I ship live fish all usa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artistic Web Studios to accomplish?

• new website
• hosting
• website maintenance

SOLUTION

How did you find Artistic Web Studios?

Online Search

Why did you select Artistic Web Studios over others?

Pricing fit our budget

How many teammates from Artistic Web Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired this company to build a new wed site, dedicated serverhosting, website maintenance. I was given a shared server, A website that had issues, a maintenance team that never fixed all the issues, website on wordpress never had a healthy rating. I am sole proprietor who hired artisticwebstudios fornthe services above, I never got the services I paid for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

22 yrs with my domain, i used artistic webstudios for 14 months out of 36 months I paid for. this is the absolute worst experience and business decision I have ever made using this company was a nightmare. I had 5 project managers in this time frame, 1st (celein)  lied to me, told me i needed dedicated server, i did not, I was told she got fired but I already paid for dedicated hosting. 2nd (marcus) hospital emergency he didnt come back to work, made promisses he never kept.

3rd (kevin) he actually tried to fix, I was told he got fired for loosing the company money, 4th (zane) promissed a new website although the one they built was only a year old, it was having so many issues, and due to me overpaying for hosting, I never got a dedicated server although paid for it they put me on a shared server, zane promissed a new website to make up for it, zane mia first said he was getting married, then said his wife with hospital emergency. 

5th manager, Alstair - the absolute worst of them all, says he will update me on status of project, been 2 weeks he doesnt keep his word or do what he says, complete jerk stay away from him, so now i want to part ways , cut my losses, asked for all my files so i can transfer to new company, he sent the files incomplete and tampered, there was no user table in my data base, so I could not log into wordpress, thanks.

all I can say about him, my new host company got me in created a table for me, but now there is many plug in and theme issues that my wordpress site went into safe mode only way to fix the erros they gave me, thing is site was taking orders before i wanted the change. 

I am going to be asking for refund of 2 yrs hosting I did not payfor a week ago alistair said he would update me on that, of course his is mia havent heard from them, I am with a new hosting company and having a new website being built by a much more reputable company, artistic webstudios is the absolute worst, 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The worst I have ever worked with is artisticwebstudios

What was your primary form of communication with Artistic Web Studios?

Email or Messaging App

What did you find most impressive or unique about this company?

 I am now looking into learning how to sue an out of state business but the $3k I spent here will likely be a valuable learning lesson for me as its likely not worth the time, so I simply cut my losses but assured them i will let others know everyday for 5 minutes leaving a review for them on as many websites i can find, its my first thing to do each morning.

If I cost them 1 customer it will teach them not to steal from others. read all the bad reviews others have had very similar results,, this is the worst website people I ever came across. I have all emails and invoices from multiple project managers

BACKGROUND

Please describe your company and position.

 I am the founder of a financial services company 

Describe what your company does in a single sentence.

investment services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artistic Web Studios to accomplish?

• create website for business
• Create app for business

SOLUTION

How did you find Artistic Web Studios?

Online Search

Why did you select Artistic Web Studios over others?

Good value for cost

How many teammates from Artistic Web Studios were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were contracted to deliver a working website/app that could interface with another website for investment purposes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Nothing actually got done in 10 months. The website not only didn't work and didn't interface with anything, It was only 19 different webpages that barely linked together and did NOTHING else. After 10 months that what I got for the Alpha stage. Don't use these people for anything.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never met a single deadline or even their own timelines. They always try to blame us for the delays, even though I always get back to them within the same day. They are nice to begin with but as the project goes on and on and on they get mean. Where I think their hope is that you just go away.
They also nickle and dime you to death for every little thing, even when you are assured they will take care of it. Simple things get missed, liked business cards. I pay for them and they sent me a logo.They couldn't even get them printed and sent to my mailbox.

What was your primary form of communication with Artistic Web Studios?

Email or Messaging App

What did you find most impressive or unique about this company?

How annoying their terms of service is and how specific their refund policy is, basically they won;t give you one at all. The money back garantee doesn't exist and they will never honor it no matter what.

Are there any areas for improvement or something Artistic Web Studios could have done differently?

Everything can be improved, This company is scam.