AMP Payment Systems

BACKGROUND

Please describe your company and position.

I am the CEO of a fitness company 

Describe what your company does in a single sentence.

We are a fitness studio dedicated to helping our clients achieve their health and wellness goals through personalized training, group classes, and a supportive community-focused environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMP Payment Systems to accomplish?

• Manage recurring membership billing efficiently
• Payroll management for our staff

SOLUTION

How did you find AMP Payment Systems?

Online Search

Why did you select AMP Payment Systems over others?

• High ratings
• Pricing fit our budget

How many teammates from AMP Payment Systems were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented a secure and efficient payment processing system to handle point-of-sale transactions, online memberships, and recurring billing.

Key Deliverables:

• Fully functional point-of-sale system with membership billing integration.
• Automated payroll system with compliance support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased on-time payments by 40% through seamless point-of-sale transactions and better customer payment options.
• Improved client retention rates by 15%, as members appreciated the hassle-free billing experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AMP’s project management approach not only ensured a smooth implementation but also left us feeling supported throughout the process. Their commitment to delivering on time and responding to our needs exceeded our expectations. 

What was your primary form of communication with AMP Payment Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

Their dedicated customer support stands out the most. Having a single point of contact who was always accessible, proactive, and knowledgeable made a significant difference. Additionally, the intuitive design of their hardware and software, paired with their transparent pricing and lack of hidden fees, showed their genuine focus on supporting small to mid-sized businesses like ours.

Are there any areas for improvement or something AMP Payment Systems could have done differently?

Although the onboarding process was smooth, it felt a bit fast-paced at times. Slowing down to provide more in-depth training sessions for our staff, especially those unfamiliar with new technologies, would have been beneficial.

BACKGROUND

Please describe your company and your position there.

Our company is a local gift shop offering things such as cards, flowers, picture frames, etc. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMP Payment Systems?

We needed them to setup the hardware and software for contactless payments.

What were your goals for this engagement?

The goal of this project was to be able to take payments from customers without them having to swipe their cards or use a touchpad.

SOLUTION

How did you select this vendor?

We selected them based on their online reviews and other business owners in the area that have used them.

Describe the engagement in detail.

AMP Payment Systems was hired to come in and redo our hardware and software at our shop so that we could accept things such as Apple Pay and Google Pay.

Describe their billing or cost structure.

Flexible pricing. Depend on the sales volume.

What was the team composition?

The team was comprised of a dedicated sales rep and a customer support representative that was available to answer any questions we had during setup.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

AMP Payment Systems was able to successfully get us set up with a contactless payment solution so that our customers no longer need to swipe their cards.

How effective was the workflow between your team and theirs?

Seamless workflow and excellent communication with their reps and customer support.

What did you find most impressive about this company?

They were quickly able to respond to questions/concerns we had during the process.

Are there any areas for improvement?

None that we can think of at this time.

BACKGROUND

Please describe your company and position.

I am the CEO of a fashion retail store

Describe what your company does in a single sentence.

We're fashion retail store offering stylish apparel and accessories, providing customers with a seamless shopping experience both in-store and online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMP Payment Systems to accomplish?

• Integrating POS with Inventory Management

SOLUTION

How did you find AMP Payment Systems?

Referral

Why did you select AMP Payment Systems over others?

Good value for cost

How many teammates from AMP Payment Systems were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Installed state-of-the-art POS terminals compatible with EMV chip, contactless payments (Apple Pay, Google Pay), and traditional credit/debit cards.

Integrated payment processing with inventory management, ensuring real-time stock tracking and automated updates.

Set up wireless and mobile payment terminals for pop-up events and outdoor sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lower processing fees – Reduced transaction costs have increased our profit margins.

Clear financial reporting – Real-time transaction tracking helped optimize pricing and sales strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All POS terminals and mobile payment devices were delivered and set up ahead of schedule. Their team was efficient, communicative, and highly responsive, ensuring a smooth transition to their payment system without any disruptions to our daily operations.

What was your primary form of communication with AMP Payment Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

Great customer service. Whether it was a minor issue or a major concern, their support team was always available and resolved problems immediately.

Are there any areas for improvement or something AMP Payment Systems could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am a director at a financial services company 

Describe what your company does in a single sentence.

We provides seamless payment processing, competitive pricing, and personalized support through AMP Payment Systems’ industry-leading ISO program.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMP Payment Systems to accomplish?

• Offer my clients advanced payment processing hardware, software, and security features.

SOLUTION

How did you find AMP Payment Systems?

Referral

Why did you select AMP Payment Systems over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from AMP Payment Systems were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Provided access to AMP’s extensive suite of payment processing solutions for small and mid-sized businesses.
• Assisted in onboarding new merchants with streamlined application processing and quick approvals.
• Offered businesses various payment solutions, including terminals, mobile payments, and e-commerce integrations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

•  90%+ merchant satisfaction rate, thanks to AMP’s 24/7 support and seamless payment solutions.
• Improved merchant retention, leading to longer-term revenue stability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Applications were processed quickly, with most merchants approved within 24-48 hours. The ISO portal made it easy to track merchant performance, commission payouts, and account activity. They supplied customizable pitch materials, training, and strategy sessions to improve conversions. Their timely execution, responsive team, and adaptable solutions made them a reliable and valuable partner.

What was your primary form of communication with AMP Payment Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to partnership over profit made them stand out, they genuinely want ISOs to succeed, not just process transactions.

Are there any areas for improvement or something AMP Payment Systems could have done differently?

No

BACKGROUND

Please describe your company and your position there.

CFO for a financial services company who handle investments for clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMP Payment Systems?

We needed AMP to process our payments

SOLUTION

How did you select this firm and what were the deciding factors?

Based off of their online reviews and after speaking with them over the phone

Describe the project in detail and walk through their service package.

We needed a new payment processing solution because our old provider was costing us too much money per transaction. Along with reduced costs, we wanted to reduce the amount of time we spent in the back office managing and tracking payments

How many resources from the vendor's team worked with you, and what were their positions?

We worked with our account manager and had access to their support team

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to reduce the costs per transaction and get added support for our back office

How effective was the workflow between your team and theirs?

It has been working well. They are very responsive throughout the process.

What did you find most impressive or unique about this company?

The quality of their customer support

Are there any areas for improvement or something they could have done differently?

No, it's been good.

BACKGROUND

Please describe your company and your position there.

We're a seafood restaurant. I'm the GM and handle all of the day-to-day operations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMP Payment Systems?

Payment processing and POS system

SOLUTION

How did you select this firm and what were the deciding factors?

Found them online

Describe the project in detail and walk through their service package.

We wanted AMP Payment Systems to improve our POS systems and software because it was quite outdated. We also wanted to lower costs on a per-transaction basis

How many resources from the vendor's team worked with you, and what were their positions?

An account manager and customer service rep

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We've been extremely happy with AMP ever since we switched over. They upgraded our software, installed a new POS system, and set us up with a contract that lowered our processing fees.

How effective was the workflow between your team and theirs?

The workflow was good.

What did you find most impressive or unique about this company?

I am impressed with how much better the software was after the upgrade. It's like night and day.

Are there any areas for improvement or something they could have done differently?

They could maybe improve their speed of implementation a bit

BACKGROUND

Please describe your company and your position there.

I'm the owner of a small clothing retailer in Scottsdale, AZ. We sell discounte name brands for women. We currently only have one store, but will be opening a second location in Glendale in the coming months.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMP Payment Systems, and what were your goals?

Payment integration with our CRM

SOLUTION

How did you select this firm and what were the deciding factors?

AMP Payment Systems was recommended to us by another retailer in the area who currently uses them.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

To seamlessly integrate payment processing with our custom built CRM

Describe their billing or cost structure.

We have a custom built CRM to track all of our customers info, order details, and history. We wanted a payment processing solution that could seamlessly integrate with our system so that we could have detailed records of transactions in order to track how sales are doing and accurately predict how much inventory to purchase based on sales volume.

How many resources from the firm's team worked with you, and what were their positions?

I worked directly with our account manager Ben

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

AMP was able to integrate their payment processing solutions with our CRM without a hitch. Everything has been running smoothly since it was launched in 2020 and we've been able to track customer growth, sales, and accounting info just as we had hoped.

Describe their project management style, including communication tools and timeliness.

Great communication. AMP Payment Systems is there every step of the way to answer questions and keep us informed with regular updates.

What did you find most impressive or unique about this company?

Their attention to detail. Ben listened to what we wanted in a payment processing solution and was able to deliver even beyond what we expected.

Are there any areas for improvement or something they could have done differently?

No, I've been very happy with them so far.