IT Managed Services
Network
+1
Confidential
November 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Airiam's team was extremely knowledgeable, patient, friendly, and helpful."

Nov 21, 2024

General Manager, Drifting Sands

Paul Viapiano

Hospitality & leisure
Beach Haven, New Jersey
11-50 Employees
Online Review

Airiam assisted with a phone system for a hotel. The team configured the call flow, distribution, forwarding, voicemail integration, and access to the Vonage app.

Thanks to Airiam, the client's calls flowed to all extensions properly. The team was responsive to the client's needs and took care of the project in a short phone call. Moreover, the team was highly knowledgeable, patient, friendly, and helpful, which led to an overall positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the General Manager of Drifting Sands

Describe what your company does in a single sentence.

We are a Beach Front Hotel on Long Beach Island

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Airiam to accomplish?

Properly configure all front of house phones to ring as needed
Set up proper voicemail for off season usage
Access Vonage App

SOLUTION

How did you find Airiam?

Referral
Other

Why did you select Airiam over others?

Referred to me

How many teammates from Airiam were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed assistance with confirgurable call flow, distribution, florwarding and voicemail integration. Kirk was able to provide all of this in a short phone call.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Calls now flow to all extensions properly and we were given users tools to customize service in an off season environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They took care of this in one call that took about 20 minutes.

What was your primary form of communication with Airiam?

Virtual Meeting

What did you find most impressive or unique about this company?

Airiam's team was extremely knowledgeable, patient, friendly, and helpful.

Are there any areas for improvement or something Airiam could have done differently?

No they were great.

RATINGS

5.0

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