AiDosNexus Digital

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Platinium Group

Describe what your company does in a single sentence.

Ticketing Technology Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AiDosNexus Digital to accomplish?

• CRM Strategy
• CRM Operations

SOLUTION

How did you find AiDosNexus Digital?

Referral

Why did you select AiDosNexus Digital over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• CRM strategy
• CRM operations
• Automation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We partnered with AiDosNexus to improve our CRM strategy and execution. Alejandro helped us define a clear, structured approach tailored to our business goals. He reviewed our existing setup, identified gaps, and worked closely with us to design a more efficient lifecycle and campaign structure.

He didn’t just deliver a strategy, he guided us through the implementation. This included audience segmentation, campaign workflows, automation, and performance monitoring. As a result, we saw a noticeable improvement in engagement and a more consistent customer experience.

What stood out was his ability to combine strategic thinking with hands-on support. Communication was easy, and he always adapted to our pace and internal priorities. His advice was practical, grounded, and focused on long-term improvements as well on quick wins.

We also greatly benefited from Alejandro’s deep, long-term expertise in CRM. His understanding of both the technical and strategic aspects allowed him to advise us wisely and challenge our thinking when needed. Alejandro's strong commitment to delivering results has been evident throughout the project, he is clearly results-oriented and invested in creating a long term impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we are still collaboration with Alejandro as he created an inmediate impact on our operations and CRM vision.

What was your primary form of communication with AiDosNexus Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Alejandro's will to undertand the business, our challenges and jey objectives.

Are there any areas for improvement or something AiDosNexus Digital could have done differently?

none that I can flag