Agilsys Software Labs Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Director of Red Queen Tecnologies Ltd

Describe what your company does in a single sentence.

Red Queen Technologies Ltd is a leading software company specializing in providing top-tier outsourcing services to clients worldwide. Founded on the principles of innovation and excellence, Red Queen Technologies Ltd leverages a robust network of skilled professionals to deliver customized software development projects across various industries.
The company’s core offerings include web and mobile application development, enterprise software solutions, and cloud services, all tailored to meet the unique needs of its diverse clientele. With a keen focus on quality, efficiency, and cutting-edge technology, Red Queen Technologies Ltd ensures that every project is executed with precision, driving business success for its partners.

Operating in multiple time zones, Red Queen Technologies Ltd prides itself on its ability to provide seamless and round-the-clock service. This global reach is supported by a team of dedicated experts who possess a deep understanding of local markets and technological trends. 
By adopting an agile development methodology and maintaining a client-centric approach, the company fosters strong, collaborative relationships with its clients, ensuring transparency and satisfaction at every stage of the project lifecycle.
Whether it’s a startup looking to launch a new product or an established enterprise seeking to enhance its digital infrastructure, Red Queen Technologies Ltd stands as a trusted partner in achieving technological advancements and operational excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Bespoke software project development

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Online Search

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

• High ratings
• Company values aligned

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the bespoke software project for our telecom client in the UK focuses on the full software development lifecycle, utilizing tools such as Jira and Azure Boards for project management, and Azure Pipelines for continuous integration and deployment. The key phases and deliverables are outlined below:

1. Feature Development:

• Deliverables: Developed software features, committed code, and updated backlog.
• Description: Implement the software features as per the client’s requirements. Utilize agile methodologies to manage and track progress through sprints. Each feature will be coded, unit tested, and reviewed before integration into the main codebase, with tasks tracked in Jira and Azure Boards.

2. Continuous Integration and Deployment (CI/CD):

• Deliverables: Automated build and deployment pipelines, deployment scripts, and configuration files.
• Description: Set up and maintain CI/CD pipelines using Azure Pipelines to automate the building, testing, and deployment processes. Ensure that each code commit triggers automated tests and deployment to the staging environment for continuous feedback and integration.

3. Quality Assurance and Testing:

• Deliverables: Test cases, test reports, and bug fixes.
• Description: Conduct comprehensive testing to ensure the software functions as intended. This includes writing and executing test cases, logging and tracking bugs in Jira, and ensuring all identified issues are resolved. Both manual and automated testing approaches will be employed to cover all aspects of the software.

By following this structured approach and leveraging advanced tools like Jira, Azure Boards, and Azure Pipelines, we ensure a streamlined development process, high-quality software delivery, and effective project management tailored to meet the specific needs of our telecom client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project demonstrate significant progress and success, particularly in the areas of feature development, issue resolution, and reduction in technical debt. One of the most notable achievements was the rapid development and deployment of new features, which enhanced the telecom client's service offerings and user experience. 
We successfully delivered over 20 key features ahead of schedule, thanks to our agile methodologies and efficient sprint cycles. This accelerated feature rollout allowed the client to quickly respond to market demands and offer improved functionalities to their customers, thereby boosting their competitive advantage.

Another critical success metric was the substantial reduction in technical debt. Through comprehensive code reviews and refactoring, we managed to decrease technical debt by 35%. This was achieved by replacing outdated code with more efficient and maintainable solutions, leading to improved system performance and easier future enhancements.
Additionally, our robust issue resolution process significantly improved the software's stability. We resolved over 200 critical bugs and issues during the project, which resulted in a 50% reduction in the number of reported incidents post-deployment. 
These outcomes not only demonstrate the project's success in delivering high-quality software but also highlight our commitment to sustainable and maintainable development practices, ensuring long-term benefits for our telecom client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for this initiative was exemplary, characterized by clear communication, rigorous planning, and a proactive approach to meeting our needs. The team consistently delivered items on time, adhering to the project timeline and ensuring that each milestone was met without compromising quality. 
Utilizing agile methodologies, they provided regular updates and held frequent review sessions, which allowed for continuous feedback and adjustments. This responsiveness ensured that our evolving requirements were promptly addressed, and any issues were swiftly resolved. 
Their commitment to delivering high-quality work on schedule and their attentiveness to our needs significantly contributed to the overall success of the project.

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the company was their exceptional ability to combine technical expertise with a deep understanding of our business needs. Their proactive communication and agile approach ensured seamless collaboration and consistently high-quality deliverables, setting them apart as a truly outstanding partner.

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

While Agilsys Software Labs Pvt. Ltd. delivered exceptional speed and quality in their work, enhancing day-to-day project management communication could streamline processes even further. However, their overall performance was outstanding, consistently exceeding our expectations.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Rockstar Music

Describe what your company does in a single sentence.

Music Lessons

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Dynamic Automated SMS & Email notifications
• Remote Mobile Workforce Routing Optimization and Management
• Front-end (React / Java), back-end (Azure / sql / c++ ) and mobile app (iOS/ android)

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Online Search

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We searched the market far and wide and could not find a suitable out of the box platform to manage our in-home music lessons business. The platform we needed to have the following features:

• remote mobile workforce management including scheduling with routing optimization and travel time, dynamic automated messaging (email/sms), payroll, invoicing/billing
• plug into our existing front-end customer acquisition site 
• web App and mobile app (iOS/Android)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 500% growth in the 3 years since we’ve migrated our user base to the app
• 33% reduction in admin labour due to custom workflow automation and dynamic messaging
• started development 4 years ago and has been live with an ever growing user base for the past 3 years

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Having worked with several members of the team over the years, I can truly say they hire the best of the best and are masters of their craft - especially when it comes to managing remote mobile workforces and building out custom tooling for scheduling and workflow automation. Devinder has the ability to intimately understand business needs and custom tailor a solution based on your vision. You must be very specific and provide design and desired app behaviour/logic guidance.

Although I’m based in Canada in eastern standard time and they are based in India (9.5 hrs ahead), they were always available during our working hours, we held regular weekly meetings and the team always responded quickly especially when it came to resolving urgent matters.

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Stellar team of engineers boasting an impressive amount of brain power. They are the real deal - if you’ve got a vision for an app/website, they will bring it to life. Devinder is a tenured developer with a keen ability to listen, understand and come up with novel custom tailored solutions to complex multi-faceted business problems. They have an incredible attention to detail, are efficient and provide great value, and will make you feel that they can truly build anything you dream up.

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

From a technical standpoint they have been stellar. Estimates on cost / timeline are not always accurate.

BACKGROUND

Please describe your company and position.

I am the Application Project Manager of Drive Shops, Inc

Describe what your company does in a single sentence.

Drive is a Consulting and Software Development firm for the automtove repair industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Help to create a Suite of integrated business applications for the Automotive industry.
• Create cypress scripts for testing the applications
• Created a Time Card Application
• Created a Recurting and Employee Management Application
• Created a Training and Playbook application
• Created integration and APIs between Our Software and other Software to bring over KPIs

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Upwork

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agilsys has been integral in developing and enhancing our software ecosystem, primarily focusing on API development, full-stack application development, and testing automation. Over the course of two years, their team has actively contributed to various aspects of our software architecture, ensuring seamless integration, robust functionality, and efficient testing processes. Key Deliverables: 

1. API Development: Agilsys has developed APIs to facilitate seamless connectivity between our software and external systems. These APIs enable the extraction of data and Key Performance Indicators (KPIs) from third-party software, enhancing the functionality and data-driven capabilities of our system. 
2. Full-stack Application Development: As our primary full-stack developer, Agilsys has been instrumental in designing, coding, and deploying multiple business applications within our ecosystem. These applications cater to various business needs and are tailored to optimize workflow efficiency and user experience. 
3. Testing Automation with Cypress Scripts: Agilsys has implemented Cypress scripts to streamline the testing process for our applications. These scripts automate testing procedures, ensuring comprehensive test coverage, faster feedback cycles, and higher software quality. 
4. Application Development and Enhancement: Throughout the collaboration, Agilsys has fully developed three applications from inception to deployment, leveraging their expertise in full-stack development. Additionally, they have enhanced the functionality of two existing applications, incorporating new features and optimizations to meet evolving business requirements. 
5. ERP Suite Enhancement: Agilsys has contributed to the enhancement of our ERP suite of applications, which are designed specifically for automotive repair shops. By working on the core database and functionalities, they have improved the overall performance, scalability, and usability of the ERP suite, empowering users to efficiently manage all necessary business operations. 

Overall, Agilsys has played a pivotal role in the development, integration, and optimization of our software ecosystem, ensuring that our solutions meet the diverse needs of automotive repair shops while maintaining high standards of quality and reliability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes Demonstrating Progress or Success: 
Increased Data Accessibility: 

• Quantifiable increase in the number of data sources integrated through APIs, showcasing enhanced data accessibility within the software system. 
• Reduction in manual data entry or reconciliation efforts due to automated data retrieval from third-party software. 

Enhanced Application Functionality: 

• Improved user satisfaction ratings and feedback for the developed and enhanced applications, indicating enhanced functionality and usability. 
• Decrease in user-reported issues or support tickets related to application functionality, demonstrating improved reliability and performance. 

Efficiency Gains in Testing Process: 

• Significant reduction in testing time and effort due to automation with Cypress scripts, leading to faster release cycles and accelerated time-to-market for software updates. 
• Decrease in the number of critical bugs or issues identified post-release, highlighting the effectiveness of automated testing in ensuring software quality. 

Timely Delivery of Projects: 

• Adherence to project timelines and milestones, with projects delivered within agreed-upon deadlines. 
• Reduction in project delays or extensions, demonstrating improved project management and execution efficiency. 

Business Impact of ERP Suite Enhancements: 

• Tangible improvements in business operations efficiency within automotive repair shops, as evidenced by metrics such as faster order processing, reduced inventory holding costs, or improved customer satisfaction scores. 
• Increase in revenue or profitability attributed to the enhanced capabilities of the ERP suite, such as improved sales tracking, better resource allocation, or enhanced reporting capabilities. 

Cost Savings and ROI: 

• Quantifiable cost savings realized through automation, efficiency gains, or reduced maintenance efforts, contributing to a positive return on investment (ROI) for the project. 
• Comparison of actual project costs against budgeted expenses, demonstrating effective resource management and cost control measures. These measurable outcomes provide concrete evidence of the progress and success achieved through the collaboration with Agilsys, showcasing the tangible benefits realized by the organization as a result of their contributions to the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agilsys' project management approach was characterized by a combination of responsiveness, adaptability, and a commitment to meeting project timelines. Here's a breakdown of their project management practices and how they responded to our needs: 

1. Timely Delivery: Agilsys consistently demonstrated an ability to deliver project items on time, adhering to agreed-upon deadlines and milestones. This reliability in meeting delivery schedules instilled confidence in their project management capabilities and ensured that project timelines were met. 
2. Communication and Responsiveness: Their team maintained open lines of communication throughout the project, promptly addressing any queries, concerns, or change requests that arose. Whether through email, calls, or project management tools, Agilsys remained accessible and responsive, fostering a collaborative working relationship. 
3. Agile Methodology: Agilsys embraced an agile project management approach, allowing for iterative development cycles and continuous feedback loops. This flexibility enabled them to adapt to evolving requirements and priorities, ensuring that the delivered solutions remained aligned with our needs and expectations. 
4. Proactive Problem-Solving: In instances where challenges or obstacles emerged, Agilsys took a proactive approach to problem-solving. They would promptly identify issues, propose solutions, and collaborate with stakeholders to implement corrective measures, minimizing disruptions to project progress. 
5. Scalability and Resource Allocation: As the project scope evolved or additional resources were required, Agilsys demonstrated flexibility in scaling their team and allocating resources accordingly. Whether ramping up development efforts for new projects or reallocating resources to address critical needs, they ensured that project requirements were effectively resourced. 
6. Documentation and Reporting: Agilsys maintained comprehensive project documentation and provided regular progress reports, keeping stakeholders informed about project status, milestones achieved, and any deviations from the original plan. This transparency facilitated effective decision-making and alignment across the project team. 

Overall, Agilsys Software Labs Pvt. Ltd. exhibited strong project management capabilities characterized by timely delivery, effective communication, adaptability, and a proactive approach to addressing challenges. Their responsiveness to our needs, coupled with their commitment to delivering quality outcomes, contribute to a successful and collaborative project experience.

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Agilsys was their versatility and depth of expertise across multiple facets of software development. Their ability to serve as a full-stack developer, proficiently handling everything from API development to front-end design, stood out as a unique strength. This comprehensive skill set enabled them to provide end-to-end solutions, streamlining development processes and ensuring seamless integration across various components of our software ecosystem. 
Additionally, Agilsys' proactive approach to problem-solving and commitment to client satisfaction were highly commendable. They consistently went above and beyond to understand our business needs, anticipate potential challenges, and proactively propose innovative solutions to address them. Their responsiveness to our needs and willingness to collaborate closely with our team fostered a strong sense of partnership and trust throughout the project. 
Furthermore, Agilsys' dedication to staying abreast of emerging technologies and best practices in software development was evident in their work. They demonstrated a willingness to explore new tools, frameworks, and methodologies to deliver cutting-edge solutions that met our evolving requirements and industry standards. Overall, Agilsys' combination of technical expertise, proactive communication, and commitment to excellence made them an invaluable partner in our software development endeavors. Their ability to deliver high-quality solutions while remaining flexible and responsive to our needs truly set them apart in the field.

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

While Agilsys Software Labs Pvt. Ltd. demonstrated many strengths in their collaboration with us, there are always areas for improvement and opportunities to enhance their services further. Here are some areas where Agilsys could consider focusing on for future projects: 

1. Documentation and Knowledge Sharing: Improve documentation practices for smoother transitions and better troubleshooting. - Agilsys has greatly improved upon this area during their time with us. 
2. Scalability and Resource Planning: Enhance capacity planning to manage project workload fluctuations more effectively. 
3. Technology Adoption and Innovation: Stay updated with emerging technologies to deliver cutting-edge solutions that meet evolving client needs.

Agilsys was constantly researching new technology to keep us advised and in the loop. By focusing on these areas for improvement, Agilsys Software Labs Pvt. Ltd. can further enhance their service delivery, strengthen client relationships, and position themselves for continued success in the competitive software development landscape.

BACKGROUND

Please describe your company and position.

I am the VP Marketing & Solutions of Tiedemann Globe Incorporated

Describe what your company does in a single sentence.

Grade and Export Used Clothing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Develop Business Intelligence Custom Software
• Develop CRM
• Developer ERP
• AI based custom softwares solving business goals

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Online Search

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Skilled

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Creating a CRM
• managed pipelines
• manage customers
• send-receive emails
• send-receive WhatsApp messages
• reporting
• dashboards

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in our business processes
• speed
• organization
• complex business solutions
• replacing existing softwares for a custom one

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast communication, Fast implementation of tasks, Quick to respond

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to take complex business situations and develop solutions that save time and money

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

Everything they’ve done has been great.

BACKGROUND

Please describe your company and position.

I am the owner of cameo surgery

Describe what your company does in a single sentence.

Surgery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• software for office

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Online Search

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

Good value for cost

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

scheduling software , task management crm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. great communication

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their excellent work. answered immediately and fast modifications

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Production Manager of Weller Auto Parts

Describe what your company does in a single sentence.

Remanufacture and sell auto parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Create a production system

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

• Online Search
• Upwork

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

• High ratings
• Good value for cost

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Converting Excel-based production management system into a cloud-based custom web and mobile application which helps us automate our day-to-day tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ability to replace old production system with the system created by Agilsys. 
• Our team has seen improved efficiency and quality with the new system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agilsys has been great in prioritizing our needs and making timely changes as needed. Often fixing any changes over night.

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are great with communication. I was impressed with their cost-effectiveness and the way they presented their unique solutions to problems.

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

I would not change anything, Agilsys has been the best development team I have worked with.

BACKGROUND

Please describe your company and position.

I am the Managing Member of Vista Point Services LLC

Describe what your company does in a single sentence.

Financial services for small merchants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agilsys Software Labs Pvt. Ltd. to accomplish?

• Transfer a local CRM to an online platform

SOLUTION

How did you find Agilsys Software Labs Pvt. Ltd.?

Online Search

Why did you select Agilsys Software Labs Pvt. Ltd. over others?

Pricing fit our budget

How many teammates from Agilsys Software Labs Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agilsys needed to breakdown the local CRM section-by-section and then build for online application. Since base platform has been built, enhancements are continually being added.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Online platform has been opened to three distinct user groups. 
• Utilization is much greater than originally anticipated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were broken into phases, each with deliverables. Timeframes were reasonable and generally achieved.

What was your primary form of communication with Agilsys Software Labs Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The ability to grasp specialized concepts and prepare alternatives that met the needs of the platform. Prepare alternative to meet objectives and code an online platforms that services the needs of 3 groups of users. A strong ability to keep projects within cost parameters, with few surprises.

Are there any areas for improvement or something Agilsys Software Labs Pvt. Ltd. could have done differently?

They’re on top of their game and amazingly responsive considering the 9 1/2 hour time difference.