Agency Jet

What evidence can you share that demonstrates the impact of the engagement?

Agency Jet has done such a good job with our keyword optimization that our web traffic has doubled after 12 months. When we started, we were only ranking for 20 keywords; now, we rank for 1,200. Every metric we track, from our social media to our bounce rate, has improved consistently since we started working with Agency Jet. And it’s all due to their super creative strategy; it keeps us relevant at a low cost. Their creativity and drive to help us be successful are why we’ve worked with them for so long. 

How did Agency Jet perform from a project management standpoint?

They’re perfect; I couldn’t ask for more accessibility or help. They take the time to explain things to someone like me who has limited experience with this. They genuinely care that I understand and learn. Recently, Colby did a lunch-and-learn for our company, taking two hours to explain our website so that more of our team understood it. We have a monthly call where we go over the reports and can ask any questions we need to.

What did you find most impressive about them?

Before starting this project, Agency Jet took the time to come to our facility and learn more about our business — who we are, what we do, and what we want to achieve. That way, they could talk about our products in an intelligent way without us constantly rewriting their material. I can’t say that any other SEO company that has approached us has done that same level of preparation.

Are there any areas they could improve?

I don’t think so, honestly. They’re very flexible and accessible. They just need to keep up the good work.

Any advice for potential customers?

I’d ask, “Why aren’t you working with Agency Jet already?”

What evidence can you share that demonstrates the impact of the engagement?

My boss and I are very impressed with the results they’ve obtained in a short period of time. We’re thrilled with their work so far. In less than six months, we have a 2%–3% increase in the cost of orders being placed by customers. So, not only are we getting more orders but the orders are better in terms of dollars. We’re getting substantial orders because of their work. I can attribute our success to their work because hiring them was the only thing we’ve changed in our process since starting with them.    

How did Agency Jet perform from a project management standpoint?

Colby’s patience and willingness to explain technical SEO topics always go above and beyond. We couldn’t have asked for a better partner in terms of project management. He gives us a better understanding of their work and results, taking plenty of time to learn our business and get a good grasp of our priorities. That allowed us to come up with a roadmap that detailed exactly how we were going to hit goals.   

For communication, we’ve mostly used email. As we expand the scope of their work, we may add project management tools. For the time being, we’re sticking with a structured email communication schedule. At the end of the month, we receive a monthly assessment of our analytics. We get updates from Colby at least once each week as well. 

What did you find most impressive about them?

They put time and interest in understanding our business, so they can use the best tools to position us appropriately. We’re an intricate business, despite our small size, because we handle manufacturing and reselling for a few specific demographics. They understood what we were trying to accomplish and remained focused throughout our dealings with them.

From the beginning, they tape our communications with them. That allows us to share the educational aspects of SEO and their work with our other staff members. They’re able to get a better understanding of the importance of our relationship with them that way. The key factor is that they truly care about our business and stand behind us. They take responsibility for their work, which can be rare nowadays.  

Are there any areas they could improve?

I don’t have anything at this point. They’ve done such a great job for us, and I just want to keep it going.

Do you have any advice for potential customers?

Agency Jet is different than other companies in their care for our business and the ability to take responsibility for their work. Give them an opportunity because we’ve been pleasantly surprised. We’ve been able to realize how much we are going to benefit from working with them.