Agency Elevation

BACKGROUND

Please describe your company and position.

I am the President of Absolute Computer Systems

Describe what your company does in a single sentence.

Small business IT Related frustration elimination and Cybersecurity compliance service providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Elevation to accomplish?

• Make our phones ring
• improve web presence (domain authority, site visits)

SOLUTION

How did you find Agency Elevation?

• Online Search
• Watched the founder present on youtube - impressed with his no-nonsense straightforward demeanor

Why did you select Agency Elevation over others?

• Great culture fit
• Company values aligned

How many teammates from Agency Elevation were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

I brought these folks on to help clean up the convoluted mess that was the myriad of 'actual web development' and 'freelance' and 'oh, I am sure I can help' / It is probably not that hard - service providers we have used over the past few years.
They were (and are) exceptionally communicative and over-the-top helpful. To say they have gone 'above and beyond' would be a considerable understatement. From reporting to suggesting, from simply taking action they knew needed doing to asking (for what might have been more critical - it wasn't, but it was nice that they asked). If you've ever tangled with a web of mismatched service providers—freelancers, “I’m sure I can help” types, and a few "this shouldn't be that hard" individuals—then you know the headache I'm talking about. That was us. Our digital landscape was a chaotic mess of half-finished web projects and miscommunication. Enter 'Agency Elevation'

Communication That Deserves Its Own Award

From our very first call, they were exceptionally communicative. (It is all slack-based, but I am finding it is better as it removes the possibility of 'who said they would or would not do what.' We're talking next-level follow-ups, updates on every task, and proactive suggestions. They didn't just keep us in the loop—they built us the whole dang loop and walked us through it step by step. Whether it was a casual "We've taken care of this for you!” or an “Is this the direction you'd like to go?” they kept everything thoughtful and clear.

"Above and Beyond" Levels of Helpfulness

Remember when someone providing service to you or your company went so far above and beyond it was a stupidly happy surprise? That's what we experienced. Need a few minutes of conversation to understand something better? Done. Did something just need doing without the usual back-and-forth approval? They handled it—but asked when it mattered most. They were simultaneously thoughtful and no-nonsense... which is a combo I didn't even know I needed.

Follow-Up, Follow-Through, and Everything in Between

What truly blew us away was their dedication to following up and following through. Every loose thread, no matter how tiny, was tied neatly into place. If they started something, we could breathe easy knowing it would get finished. They treated our projects as if they were their own, a rare quality you simply can't put a price on—yes, I know, cut to the chase already.

The Final Verdict

If you're a business owner muddling through unreliable service providers or simply looking for someone who can “just get it done" without fuss, these folks are the absolute (yep, worked the title of my company in here too :) ) dream team. Their combination of stellar communication and over-the-top helpfulness is precisely the mindset and environment I try to establish and maintain in my company - In short (I know, I know - too late). I cannot recommend these folks highly enough.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My phone rang more often - everything else aside, the people calling were a better fit for us; there was less 'selling' and more simply explaining why we were the best choice. We have been able to reassign our outbound sales to customer service for incoming calls

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project was and is ongoing- they do provide their deliverables on time and are exceptionally responsive

What was your primary form of communication with Agency Elevation?

Email or Messaging App

What did you find most impressive or unique about this company?

Communication - plain and simple. 
Willing to reach out with questions and concerns.
Willing to answer my questions (even the harder ones). without taking them personally (I sometimes struggle with my presentation and tone (it is a retired Navy, and veteran business owner shortcoming I am working on)
I could not have been more impressed. 
I am putting together a personalized note to all of my business clients sending them here - yes, they are that good.

Are there any areas for improvement or something Agency Elevation could have done differently?

This question is not applicable from my perspective

BACKGROUND

Please describe your company and your position there.

I’m the owner of a medium-scale advertising and marketing firm that specializes in marketing, lead generation, and branding. We service private companies and government agencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

We hired Agency Elevation to support our lead generation efforts. Our goals were to onboard our current clients and start generating leads for our team and our partners.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Agency Elevation because of their reputation in the industry. We were referred by an industry expert and were very impressed with their website and online presence.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The scope of work includes onboarding clients, setting up multiple accounts including Google, SEO, Facebook, and TikTok, and providing us with reporting and analytics. Key deliverables include generating quality leads for our business as well as our clients.

How many resources from the vendor's team worked with you, and what were their positions?

We currently work with their Facebook Ads, Google Ads, SEO, and TikTok Ads specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results have been incredible. We have increased our consultation calls by over 1,000%. We’ve also been able to satisfy clients across multiple areas of business, including qualifying real estate leads.

How effective was the workflow between your team and theirs?

Their team is incredible. We’re blown away by their customer service and response time. It’s also amazing that we can work with people in the states and in our actual time zone.

What did you find most impressive or unique about this company?

Agency Elevation understands what it takes for companies to succeed. Their service and support are fantastic and their employees are incredible.

Are there any areas for improvement or something they could have done differently?

Not really…AE is rock solid on all fronts.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a fast-growing marketing firm for tech companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

I needed a reliable and high-quality SEO and PPC vendor for my B2B clients.

SOLUTION

How did you select Agency Elevation and what were the deciding factors?

Their obvious expertise in SEO and PPC were critical and also access to their team via Slack was important.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our engagement began when I had a few clients who needed SEO. I was working with an existing SEO company but needed more hands-on support and strategy. Agency Elevation fit the bill, and they have been so helpful as I have built my client base and grown to a million dollar company in just over a year.

How many people from the Agency Elevation team worked with you, and what were their positions?

They have an entire team of experts who are working on each of our accounts. We communicate through Slack and their team has specialized roles throughout the process of onboarding and maintaining clients.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a client who told us they FINALLY ranked above their top competitor (and have been trying for years). This is a huge victory for my business.

Describe their project management style, including communication tools and timeliness.

Very on the ball but communicating in a modern way (which fits my company well) via Slack.

What did you find most impressive or unique about this company?

The team's fast response time is impressive in the workflow.

Are there any areas for improvement or something they could have done differently?

No areas for improvement - they re great.

BACKGROUND

Please describe your company and your position there.

I am the founder and chief strategist of a marketing and web design agency. We provide branding, digital marketing and web services to small and large businesses throughout the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

We hired Agency Elevation to assist in our clients local SEO efforts and well as PPC campaign management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their proven competency in the space, quality work, open line of communication and US based services.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Quick discovery conversation, followed up with on boarding and execution. We came to them with several clients in all different verticals and they handled each with ease.

How many people from the vendor's team worked with you, and what were their positions?

4 Total. Both Digital and SEO Leaders, PPC Manager, and SEO Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Quickly began seeing ranking improvements and an increase in conversions when switching to AE.

Describe their project management style, including communication tools and timeliness.

All communication is handled primarily in Slack with your own custom channel. This makes it very effective when needing a quick answer or response to a question.

What did you find most impressive or unique about this company?

We've been impressed with their high-quality work and responsiveness.

Are there any areas for improvement or something they could have done differently?

None at this time. Everything has been great.

BACKGROUND

Please describe your company and your position there.

I am the owner of a digital marketing agency focus on generating leads for spa and med spa owners

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation?

We needed an experienced team specifically to run Facebook advertisements as part of our fulfillment for our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

After meeting and working with a couple of white label media buying companies, it was clear Agency Elevation not only had the experience, but also the ability to scale with the rapid growth of our agency. Their strategy and processes aligned with our agency, which made it a great fit!

Describe the project in detail and walk through the stages of the project.

First, we met with the Erich and David to discuss our fulfillment needs. After we decided to get started with agency elevation, it was pretty seamless from there. Every time we needed to provide them a new account to manage, we would simply fill out the intake form and they would take it from there. They are quick in their responses and have great customer service.

How many resources from the vendor's team worked with you, and what were their positions?

We have direct access to the owners and our direct media buyer that we work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully handed over 30+ accounts for Agency Elevation to manage from a media buying standpoint. They are consistent in their performance and always are quick to optimize accounts as needed.

How effective was the workflow between your team and theirs?

This is one of their strengths. They are great with their communication and are always open to jumping on a call as needed.

What did you find most impressive or unique about this company?

Their ability to scale with our growth without sacrificing quality.

Are there any areas for improvement or something they could have done differently?

Not at this time. Every time we have had an idea or suggestion, they have been quick to discuss with us and implement as needed.

BACKGROUND

Please describe your company and your position there.

I'm the owner of digital marketing and appt scheduling agency for healthcare professionals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

We hired Agency Elevation to take over Facebook, Instagram, Google and SEO marketing for our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found AE through a google search.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

AE made the process very easy. They connected with my team through slack and sent over everything they needed access to. Within days we offloaded all of the work to them.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the both Erich and David (the owners) in the beginning to set things up. Shortly after, we worked with Mike, our account manager who handled most of our accounts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 2 weeks we saw an increase in performance and results for our clients. AE was doing our job better than we were.

How effective was the workflow between your team and theirs?

Workflow is seamless. Any time we need help of have questions, we drop a message in slack. We had a helpful answer and turnaround usually in minutes. Amazing communication.

What did you find most impressive or unique about this company?

The most impressive thing about AE is their ability to get great results fast and go above and beyond to make sure you're served at the highest level.

Are there any areas for improvement or something they could have done differently?

Nothing that I've seen. Everything has been incredible so far.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a healthcare focused digital marketing and consulting firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

We use Agency Elevation to assist with many of our SEO-related initiatives and as trusted external sources to help create digital strategies. We continually use them with great success.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was introduced to David at Agency Elevation through a mutual connection. After months of conversation, I felt that his expertise and his team would be valuable additions to my internal team to help our agency with scalability.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Each project is unique and so it would be hard to summarize it all but in general, we bring a scenario or challenge to the AE team that we are looking to have them solve and each time, they knock the cover off the ball for us with custom solutions that are designed to perform.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with several of the AE team members including the executive team, the advertising team and the SEO group.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The SEO initiatives have been nothing short of stellar. We typically see immediate gains for many of our client campaigns.

How effective was the workflow between your team and theirs?

We communicate in a timely and concise manner via Slack on an almost daily basis. It's one of the best aspects of their team.

What did you find most impressive or unique about this company?

They were willing to do whatever it takes to be a trusted resource of my team. The solutions they offer us are not "cookie-cutter" and they put relationship and partnership ahead of dollars.

Are there any areas for improvement or something they could have done differently?

Like all businesses, they are open to suggestions for improvement and have continually adjusted how we grow together which has really helped our relationship develop.

BACKGROUND

Please describe your company and your position there.

I am the founder of Relentless Digital, a digital marketing company focused exclusively on the Home service industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

I hired Agency Elevation as I was testing SEO fulfillment services. I was looking for better results, better processes and a company that was willing to run with me vs hold us back.

SOLUTION

How did you select this vendor and what were the deciding factors?

After getting on the phone with David and Erich, there was just a good vibe around their business, their work ethic and their dedication to continuously growing their business that I felt really comfortable with.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

David, Erich and team help fulfill work on client's Google my Business accounts, including optimization of those accounts, ongoing management and new content creation. They also provide website optimization services. The best part is where their service ends, they are a great partner in helping us find any potential problems, so we can resolve them in-house before the client has any idea.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with several of their team members. I don't recall there titles, but David and Erich are the Co-Owners. Robin is my primary contact when there's an SEO-related issue.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Agency Elevation has allowed me to focus on streamlining other processes in my business and there service continues to improve, which is the mark of a great company to partner with. They are always willing to collaborate on projects and dive deeper into accounts that are having problems, when they exist. They have also allowed me to improve the service offering, so clients are getting much more bang for their buck!

Describe their project management style, including communication tools and timeliness.

They utilize automation for several processes that tie into my automation, so we can streamline things for both their team and mine. They are very quick to respond to virtually anything I bother them about! :)

What did you find most impressive or unique about this company?

Their customer service is truly top-notch. Its for the white label space. Most fulfillment centers care more about just completing tasks and not actually building a relationship that can help both businesses grow and they get that.

Are there any areas for improvement or something they could have done differently?

Nope, just keep improving!

BACKGROUND

Please describe your company and position.

I am the Director of an advertising & marketing company 

Describe what your company does in a single sentence.

We offer web design, SEO, GMB and Google Ad management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Elevation to accomplish?

• SEO

SOLUTION

How did you find Agency Elevation?

• Other

Why did you select Agency Elevation over others?

• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We used their white label SEO. The deliverables was a single report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The report they provide is what they use to determine if they've been successful.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initially they delivered items on them and their response time was acceptable. However, after trying to determine exactly what they had done to produce their result, they ignored this altogether.

What was your primary form of communication with Agency Elevation?

• Email or Messaging App

What did you find most impressive or unique about this company?

There was nothing impressive about this company outside of the amount of hype that they receive on Facebook.

Are there any areas for improvement or something Agency Elevation could have done differently?

They could have been transparent with their processes which they are not. They are often seen as either a hit or a miss for white labeling solutions.

BACKGROUND

Please describe your company and your position there.

I'm the Founding Director or a digital marketing agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Elevation, and what were your goals?

We wanted to be able to expand our SEO offering and have ongoing support for local SEO

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommended by another agency owner

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They really had good onboarding process and communication throughout. They also produced solid deliverables around agreed monthly outcomes for all campaigns.

How many people from the vendor's team worked with you, and what were their positions?

Several from the very top, down to the account managers on the day-to-day.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increase in traffic and rankings, consistent deliverables

Describe their project management style, including communication tools and timeliness.

Great communications using a private SLack channel which is perfect for us.

What did you find most impressive or unique about this company?

Fast response, great communication, willing to work with us how we wanted and for a long term partnership

Are there any areas for improvement or something they could have done differently?

Proactive ideas to help SEO outside of the agreed deliverables would be a good suggestion - but very happy what the service as is.