Afrihost Reviews (1), Pricing, Services & Verified Ratings

IT Managed Services Other IT Consulting and SI
Help desk Managed Hosting Services Other IT managed services
Less than $10,000
Oct. 2019 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“I’m most impressed with Afrihost’s accessibility and responsiveness.”

Oct 19, 2022

Director, Law Firm

Anonymous

Legal
Johannesburg, South Africa
1-10 Employees
Phone Interview
Verified

Afrihost provides IT support and consulting services for a law firm. They're also responsible for providing email hosting services for the client and their staff.

Afrihost continues to provide top-notch, timely IT and email hosting support for the client's needs, reducing downtime and helping them run their business processes more smoothly. The professional team is quick to respond and resolve issues that arise, making them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Afrihost?

I wanted a more professional email that I could share with my staff.

SOLUTION

What was the scope of their involvement?

Afrihost provides me with email hosting services and IT consulting and support.

What is the team composition?

I’ve worked with IT specialists from Afrihost.

How did you come to work with Afrihost?

I found Afrihost through a referral.

How much have you invested with them?

I’ve spent somewhere under $10,000 so far.

What is the status of this engagement?

We started working together in October 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Afrihost performs their tasks well and provides timely IT support as needed.

How did Afrihost perform from a project management standpoint?

Afrihost has performed well in terms of project management. They’re quick to respond and resolve issues that arise. For instance, I had an issue with my email today, and they were able to resolve it within just 15 minutes.

We typically communicate via phone calls.

What did you find most impressive about them?

I’m most impressed with Afrihost’s accessibility and responsiveness.

Are there any areas they could improve?

We had a communication issue when we first started working together, which made the initial part of the engagement a bit rocky. They’ve resolved this issue, and everything has been going smoothly since.

RATINGS

5.0

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