Across the Ocean Shipping

BACKGROUND

Please describe your company and position.

I am an executive at individual

Describe what your company does in a single sentence.

I paid to have a container shipped overseas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Across the Ocean Shipping to accomplish?

• Ship container from one country to another

SOLUTION

How did you find Across the Ocean Shipping?

Online Search

Why did you select Across the Ocean Shipping over others?

• Pricing fits our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide quote. Pick container up. Take to port. Ship and clear in next country

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Container was picked up and shipped

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I wouldn't recommend them. I was unaware that as a business you can quote a price, then hold the customer to ransom. Over charge me thousands of dollars more, because as Across the Ocean Shipping said during dispute "We should have included these extra prices when we gave the quote". "Now you just have to pay". Went to Lawyers and consumer affairs but with fees and time, I had to write off the $2500 dollars.

What was your primary form of communication with Across the Ocean Shipping?

• Email or Messaging App

What did you find most impressive or unique about this company?

The way they can simply charge whatever they like. And tell me in writing that they were going to charge you more than originally quoted "if you hadn't have made the job easier for us".

Are there any areas for improvement or something Across the Ocean Shipping could have done differently?

Sticking to their quote. And clear transparency between quote and invoice