9AM

BACKGROUND

I am the Owner of Nouh General Contracting

NOUH General Contracting is a full-service construction and renovation company providing residential and commercial contracting solutions, including new construction, renovations, concrete and form work, masonry, demolition, excavation, framing, insulation, flooring, kitchens, bathrooms, basements, decks, fences, and other building services.

OPPORTUNITY / CHALLENGE

• We hired 9AM to help us improve our digital marketing and create a more structured approach to generating qualified opportunities for our construction and renovation business.

SOLUTION

Online Search

• Pricing fit our budget
• Great culture fit
• Good value for cost

2-5 Employees

he engagement focused on improving our performance marketing strategy and creating a more effective digital acquisition process.

The scope included:

Reviewing our existing digital marketing approach

Understanding our business, services, and target customers

Identifying opportunities for improving customer acquisition

Reviewing our marketing channels and campaign structure

Developing a more focused growth strategy Identifying appropriate paid advertising opportunities

Supporting paid search and/or paid social campaigns where applicable

 Developing advertising strategies around our services

Reviewing the customer journey from advertisement through conversion

Identifying potential weaknesses in the conversion funnel Improving landing-page and conversion considerations

Developing a more structured testing and optimization process Reviewing campaign performance

Analyzing relevant marketing data

Tracking important performance indicators

 Making ongoing campaign optimizations

Testing different creative and messaging approaches

Reviewing which approaches were producing stronger engagement

Providing performance insights and recommendations

 Refining the strategy based on campaign data

RESULTS & FEEDBACK

The most important outcome was having a much more structured and performance-oriented approach to our digital marketing. Previously, it was easier to look at individual marketing activities separately.

Working with 9AM helped us think more about the complete acquisition process and how different parts of the marketing funnel connect. We gained better visibility into what we were doing from a marketing perspective and where improvements could be made.

 The campaign and optimization process also gave us a better framework for evaluating marketing performance. Instead of making decisions purely based on assumptions, we could look at actual campaign and conversion data and use that information to determine where adjustments were needed.

Another valuable outcome was the identification of opportunities to improve the customer journey.

Project management was one of the strongest parts of our experience. The 9AM team was organized, responsive, and professional throughout the engagement.

Communication was clear, and we had a good understanding of what was being worked on and what information or feedback was required from our side.

We also appreciated the fact that the team was willing to explain the reasoning behind its recommendations. When changes were proposed, they were generally connected to a specific marketing objective or performance consideration rather than being presented as arbitrary changes.

Email or Messaging App

The most impressive aspect of 9AM was their performance-first approach

We have worked with marketing companies where the focus can sometimes be on producing marketing activity rather than understanding whether that activity is actually contributing to business growth. 9AM approached things differently.

They focused on the connection between strategy, execution, data, and optimization. Their ability to look at marketing from multiple perspectives was particularly valuable.

 They could discuss advertising, creative, conversion optimization, customer journeys, analytics, and growth strategy rather than looking at each area in isolation. We also appreciated the analytical side of their approach.

Overall, we had a very positive experience with 9AM.

BACKGROUND

Please describe your company and position.

I am the Medical Director of Akademikliniken

Describe what your company does in a single sentence.

It’s all about you With extensive experience and a high level of expertise, Akademikliniken offers world-class cosmetic surgery, aesthetic injection treatments and medical skincare. Our vision is “The world’s most satisfied customers. With themselves” And that’s what we work for, every day. To create a balance between your outer and inner well-being. The latest technology, cutting-edge techniques and continuous research enable us to stay at the very pinnacle of developments and to train other cosmetic surgeons, worldwide. All of you Our experienced team of cosmetic surgeons working in close cooperation with dermatologists, specially trained nurses, skin therapists and dentists, offer tailor-made holistic solutions for the well-being of our customers. Our own range of skincare products, developed by the clinic’s experts, also gives access to our expertise at home. By your side Our size means your safety. All our clinics throughout the Nordic region are technically equipped to be able to offer the best possible care and optimal treatment results. With us, you always deal with licensed, registered and certified staff, who are there for you when you need them

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 9AM to accomplish?

• Honestly, we needed to modernize how patients find us. Akademikliniken has been a trusted name in the Nordics for years, but a lot of our growth came from referrals and reputation alone. That worked fine until it did not. People researching aesthetic treatments today start online, and they compare clinics before ever picking up the phone. We wanted to be in that conversation. The goal was simple on paper but tricky in practice. Reach people who were already curious about injectables or medical skincare, and give them a reason to book a consultation with us instead of the clinic down the street.

SOLUTION

How did you find 9AM?

Online Search

Why did you select 9AM over others?

• Pricing fit our budget
• Good value for cost

How many teammates from 9AM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Things kicked off with 9AM digging into our historical data and studying how patients in our market actually search for aesthetic services. From there, paid media strategy across Google Search and Meta became the main focus. They took charge of campaign structure, audience segmentation, and creative testing. All of it.

Conversion optimization was another big piece. Driving traffic to a generic treatment page was never going to work for a clinic like ours. 9AM rebuilt landing pages for our key services, and the difference was noticeable immediately. The new pathways felt more like a conversation and less like a sales pitch. Key deliverables included a rebuilt paid acquisition system, fresh creative assets, and landing pages designed specifically for patient acquisition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Qualified consultation bookings from paid channels went up. Media spend started working harder. Visitors from 9AM campaigns behaved differently than what we were used to seeing. They stayed longer. They read more. They booked consultations at a higher rate. For the first time in a while, it felt like we were actually reaching the right people. Serious patients. Not just casual browsers who stumbled onto our site and left within seconds.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything felt organized from the start. Reporting followed a clear rhythm. Check ins kept everyone on the same page. Feedback got quick attention, which matters a lot in healthcare. Aesthetic medicine has nuances around messaging and compliance that you cannot ignore. 9AM never treated those as annoyances. When something needed adjusting for clinical accuracy or brand tone, they handled it fast. Deadlines were met. The polish on their work made it feel like it came from inside our own team.

What was your primary form of communication with 9AM?

Virtual Meeting

What did you find most impressive or unique about this company?

Measurement and attribution; that is where 9AM really stood out. It is easy for a clinic to get distracted by impressions and clicks. 9AM pushed us to see the whole journey. How a patient moved from an ad click to a booked consultation and eventually to a long term relationship with our clinic. They built reporting frameworks that connected those dots in ways our internal team never managed. That kind of clarity changes how you think about your entire marketing budget. Running ads was only part of it. Helping us understand the real value of each patient relationship mattered just as much.

Are there any areas for improvement or something 9AM could have done differently?

The learning curve was steep. 9AM moves fast and operates with a level of data fluency that demanded our attention from day one. Early on, a bit more hand holding on how to read the deeper attribution reports would have helped our internal stakeholders. Their team was always available to explain things, so it was never a real problem. A slightly more structured onboarding for our side could have smoothed those first few weeks. That said, this observation says more about how much depth they bring to an engagement than anything else.

BACKGROUND

Please describe your company and position.

I am the Owner of levis flooring

Describe what your company does in a single sentence.

Levi’s Flooring is a professional Toronto flooring company specializing in hardwood floor installation, dust-free refinishing, floor repairs, custom flooring solutions, and on-site consultations and estimates.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 9AM to accomplish?

• We hired 9AM to help us generate more qualified leads through digital advertising and improve our ability to reach homeowners who were actively looking for flooring services in Toronto.

SOLUTION

How did you find 9AM?

Online Search

Why did you select 9AM over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from 9AM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

9AM provided performance marketing support with a strong focus on paid search and campaign optimization. The team first worked to understand our services, target customers, and local market before developing the advertising strategy.

The work included keyword and audience research, campaign planning, search advertising, ad copy development, targeting, budget management, search-term analysis, and ongoing optimization.

The campaigns were structured around our core services, including hardwood floor installation, dust-free refinishing, sanding and staining, floor repairs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The campaign helped us reach more potential customers who were actively searching for flooring services in Toronto. We saw an improvement in the amount of relevant traffic coming to our website and an increase in interest from people looking for the services we provide.

 We also received more opportunities for inquiries, consultations, and estimate requests. The quality of the traffic was particularly important because the campaigns were focused on specific flooring-related searches rather than broad, untargeted advertising.

We noticed that more visitors were arriving with a clear understanding of what they were looking for, whether that was hardwood installation, refinishing, repairs, sanding, or staining

. This made the traffic much more valuable to our business. The campaign also helped us understand which services and search terms were generating the strongest interest. This information allowed us to make better decisions about where to allocate our marketing budget and which services to prioritize.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. The team was organized, responsive, and very professional throughout the engagement. They communicated clearly about the work being completed and kept us informed about campaign performance. We always knew what was being worked on and why certain changes were being made.

One thing we particularly appreciated was that the team actively managed the campaigns after launch. They regularly reviewed the performance data, identified areas for improvement, and made adjustments to keep the campaigns moving in the right direction.

They were also quick to respond when we had questions or wanted to discuss a particular aspect of the campaign. Deliverables and updates were handled within the expected timelines, and the overall process was straightforward and well organized.

What was your primary form of communication with 9AM?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about 9AM was their ability to combine marketing strategy with a strong understanding of performance and lead generation.

Are there any areas for improvement or something 9AM could have done differently?

Nothing To Mentioned