5MS

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Director of iACS

Describe what your company does in a single sentence.

We offer HVAC control solutions, custom air handling units controls, and energy-efficient building products, available for purchase online through our eCommerce store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Magento maintenance and ongoing support

SOLUTION

How did you find 5MS?

People per hour

Why did you select 5MS over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were using an old version of Magento 1 and our intial project scope was to migrate over to Magento 2. On top of this came a great deal of development and customisations to ensure that our ecommerce store as well as our backend ERP held on magento are functioning smoothly and keeping up to date with the latest bug fixes and patches released by Magento 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful migration was the main desired outcome which we achievesd. On an ongoing basis, success is measured by the work 5MS do for us on PPC and SEO which bears tangible results which we can see on analytics,. Furthermore, the ongoing development and advice we reeive to ensure that we are always up to date and not falling behind with the latest Magento developmemnts means that we can continue to sustainably grow 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS have always been very transparent about timescales and, should a project go over the agreed time the communication has been clear and regular. 

When flagging an issue we have never had to wait longer than an hour to have the issue acknowledged and before long, a suitable suggestion or fix put in place. 

What was your primary form of communication with 5MS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

When we first met 5MS we were convinced by the similar culture to ours - not a quest to maximise profit but a company with a good heart looking to help other companies with what they know best, Magento.  This, topped with the fact that they were UK based rather than overseas as most of the developers we had worked with previously was the main factors which impressed us 

Are there any areas for improvement or something 5MS could have done differently?

On an ongoing basis, we would love for more of a proactiveness to suggest improvements and adjustments that can be made in order to improve sales/increase engagement 

BACKGROUND

Please describe your company and position.

I am the Head of Customer Services of Autosmart

Describe what your company does in a single sentence.

Manufactures and distributes cleaning products acrosd the world using a franchise model.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Create order portals for all customer channels
• Support with international websites
• Training on Word Press and Magento

SOLUTION

How did you find 5MS?

Referral

Why did you select 5MS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS have helped us:-

• Improve the look, feel and SEO of our UK website ensuring our franchisee and recruitment initiatives are maximised
• Continuously develop and review the customer and potential employee journey 
• Create order portals for UK, Ireland and international markets streamlining the ordering process
• Provide effective training on word press and Magento to enable us to be self service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with 5MS has:-

• Enabled us to  reduce FTE head count on order processing, reducing errors and double handling with order portals
• Improved the visual look of the websites and as a result improved franchise and staff recruitment
• Improved knowledge and skills of internal teams

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS delivered projects on time and within budget. Their communication throughout was open, transparent and clear.

What was your primary form of communication with 5MS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

5MS are frendly, knowledgeable and well planned. They've taken the time to understand our unique business model to ensure what they deliver hits the mark.

Are there any areas for improvement or something 5MS could have done differently?

No they are great! Wuld highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Website & Systems Administrator of Cave Direct

Describe what your company does in a single sentence.

Alcoholic Beverage Importing & Wholesaling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Set up an E-commerce platform for our B2C Sales
• Manage and Maintain and Improve our E-commerce Platforms
• Set up an E-commerce platform for our B2B Sales

SOLUTION

How did you find 5MS?

• Referral
• Other

Why did you select 5MS over others?

High ratings

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS built us a Magento site to allow us to make online sales via a live stock link to our main Accumatica ERP system, from there they have helped us maintain and improve it with new features to suit any emerging requirements we have, and regular version & security updates. 
Deliverables:

• Creation of a Magento Site that allows for live stock ordering from our Accumatica ERP portal.
• Linking up of all relevant database fields between the two systems - Customer records, order history, pricing etc. 
• Development of a Pre-order system to allow for sales of stocks before they arrive/have been ordered
• Implementing all regular Magento 2 updates for compliance with any PCI checks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have many successful pre-order's through the online store representing significant turnover for the company. 

Vast majority of customer orders are placed through the online ordering portal 5MS designed for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS have always been responsive to requests for updates & any requested changes. For the most part email contact was sufficient for this, though occasionally when a matter was more urgent, calls to their office were generally handled well and callbacks, if needed, happened in a timely manner. 
In general Timelines that were set were more or less adhered to, any over-runs were in the area of a few days and due to mitigating factors, most work was carried out on or before time.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

5MS have been great at communicating, especially compared to a lot of other tech companies I have worked with who are often hard to reach and even harder to get a straight answer out of. We've been able to develop a good working relationship. They have been great at helping out in areas where our knowledge of the subject is quite low. 

Are there any areas for improvement or something 5MS could have done differently?

Overall I had no major issues over this timeframe, there were a few miss-steps in places that we needed to resolve but nothing overly forseable. 

BACKGROUND

Please describe your company and position.

I am the Director of Cavaletti Collection Ltd

Describe what your company does in a single sentence.

E commerce retailer's of our own brand product, Horse riding saddles and accessories. Also selling to the equestrian trade through stockists Worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Website Build and Management
• Brand awareness - To build the profile of our brand worldwide
• Increase website traffic and build sales through the website

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

High ratings, Close to my geographic location, Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento development and Management. Social Media management to include all platforms as well as managing campaigns. PPC Advertising Growing our brand in the USA

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sales Turnover
• Website Traffic Volume
• Social Media Insights
• Conversions though website
• Demand for the Brand
• Demographic activity through the website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS are an extremely well run agency, all work is carried out promptly and updates are provided throughout the work, no work is carried out until the workable hours are confirmed. Full work quotes and description of work are always provided to authorise.

What was your primary form of communication with 5MS?

In-Person Meeting

What did you find most impressive or unique about this company?

They were always chasing me! lol All the companies I had previously worked with were a nightmare, I was always having to chase them for work which was supposed to be being competed and then received large Invoices. 5MS were a breath of fresh air for my business, I just wish I had found them sooner.

Extremely knowledgeable team , very efficient, work is completed promptly and sent for my approval before going live. Always on the end of the phone and emails always replied to instantly.

BACKGROUND

Please describe your company and position.

I am the President of Nextxen Solution

Describe what your company does in a single sentence.

Nextxen solution is a digital agency ,provides marketing and analytics related services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Magento Development
• Agency Partnership

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have partnered with 5MS for several years on Magento development projects. They support us with technical implementation, troubleshooting, and ongoing maintenance for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration has resulted in successful project delivery and satisfied clients. The partnership has been stable and productive over the long term.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are professional and easy to work with. Communication is smooth, and deliverables are consistently on time.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their friendly approach combined with strong technical expertise makes them a reliable partner.

Are there any areas for improvement or something 5MS could have done differently?

No notable areas for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of KP Online Stores

Describe what your company does in a single sentence.

We are an ecommerce business sells products online through website and apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Ecommerce Development

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS has supported us with ongoing maintenance of our ecommerce platform, including bug fixes, updates, and performance improvements. They also assist with implementing new features when required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve seen steady growth in our business, supported by a more stable and reliable website. Issues are resolved quickly, which minimizes disruption.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and efficient. Tasks are usually completed quickly, and communication is straightforward.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of delivery and consistency over time have been particularly impressive.

Are there any areas for improvement or something 5MS could have done differently?

No significant issues to highlight—they deliver exactly what we need.

BACKGROUND

Please describe your company and position.

I am the Founder of PC Retail Group

Describe what your company does in a single sentence.

A retail company sells goods directly to consumers through physical stores, online platforms, or both.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Magento Support
• Digital marketing

SOLUTION

How did you find 5MS?

• Online Search
• Referral
• Clutch Site

Why did you select 5MS over others?

• Pricing fit our budget
• Good value for cost

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with 5MS for several years for ongoing Magento support, platform upgrades, extension implementation, and digital marketing services. They’ve played a key role in maintaining and improving our ecommerce operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website performance has improved significantly over time, and marketing campaigns have delivered better ROI. We’ve also experienced fewer technical disruptions thanks to their proactive maintenance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are consistent and dependable. Tasks are completed within agreed timelines, and communication is always clear and responsive.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their long-term reliability and ability to adapt to our evolving needs have been very valuable.

Are there any areas for improvement or something 5MS could have done differently?

No major areas for improvement—overall, they’ve been a very strong partner.

BACKGROUND

Please describe your company and position.

I am the CEO of Biddle Enterprises

Describe what your company does in a single sentence.

A business services company provides specialized support, such as consulting, marketing, IT, finance, or logistics to help other businesses operate more efficiently and grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Website Development
• Digital Strategy

SOLUTION

How did you find 5MS?

• Online Search
• Clutch Site

Why did you select 5MS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 5MS were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS was responsible for designing and developing our company website from the ground up. In addition to development, they also provided guidance on digital strategy, helping us position our business more effectively online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we’ve seen an increase in inbound inquiries and stronger engagement from visitors. The site is more professional, easier to navigate, and performs significantly better than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They approached the project in a very professional manner. Deadlines were met, communication was clear, and they were always available to discuss updates or changes.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate business goals into a functional and effective website was particularly impressive. They clearly understand both the technical and strategic sides.

Are there any areas for improvement or something 5MS could have done differently?

It would be beneficial to have slightly more frequent performance reports post-launch, but overall the service has been excellent.

BACKGROUND

Please describe your company and position.

I am the Manager of Digital Forge Agency

Describe what your company does in a single sentence.

Digital Forge agency is a digital agency , provide service of web development, digital marketing worldwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Web Development

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

Good value for cost

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with 5MS on multipile Magento website builds for our clients. Their responsibilities included custom development, feature integration and technical support throughout each project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All projects were deliverd successfully and our clients were satisfied with the results. The fact that we continue to work with them on new projects speaks to the quality of their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintain a clear and structured workflow with strong communication throughout. Deadlines and respected and expectations are always managed well.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their consistency across multiple projects was what stood out most.

Are there any areas for improvement or something 5MS could have done differently?

Nothing significant  comes to mind, they are a dependable partner.

BACKGROUND

Please describe your company and position.

I am the President of VF Lifestyle

Describe what your company does in a single sentence.

A consumer goods company designs, manufactures, and sells everyday products such as food, beverages, personal care, and household items directly to consumers through retail or online channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Magento Management
• Long term support

SOLUTION

How did you find 5MS?

• Online Search
• Referral

Why did you select 5MS over others?

• High ratings
• Pricing fit our budget

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with 5MS for several years on our Magento platform. Their role includes ongoing development, feature enhancements, bug fixes, and general support. They’ve essentially become our long-term technical partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over time, we’ve seen consistent improvements in site reliability and performance. Our ecommerce revenue has grown steadily, and we’ve been able to scale without major technical disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are extremely reliable and responsive. Even when urgent issues arise, they act quickly and efficiently. Their communication is clear and consistent.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to support is outstanding. They genuinely care about delivering results and are always willing to go the extra mile.

Are there any areas for improvement or something 5MS could have done differently?

No major areas for improvement. They’ve been consistently strong throughout our partnership.