360 Online Media LLC

BACKGROUND

Introduce your business and what you do there.

I'm the manager of a restaurant that offers brunch, lunch, dinner, and event services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 360 Online Media LLC?

We were a new restaurant in Santa Cruz and needed to position ourselves as a great option for brunch, lunch, and casual dining. We also needed to have a strong online presence and be easily found.

SOLUTION

What was the scope of their involvement?

360 Online Media LLC has created all our digital assets, including our digital footprint, social media content, internal operating systems, and customer service technologies. The team has also set up an AI-powered CRM and helped us design products and services for our customers. SEO is also part of their work.

What is the team composition?

We work with 6-10 teammates from 360 Online Media LLC.

How did you come to work with 360 Online Media LLC?

They were referred to me.

How much have you invested with them?

We've spent around $50,000 to $199,999.

What is the status of this engagement?

We started working with them in October 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to 360 Online Media LLC's work, we're now positioned as a top choice for brunch, lunch, and events for large groups in the city. Our sales have grown 15% year-over-year, and we have a well-established online presence. The team also constantly implements new technologies, such as the CRM and table booking system, which have improved our customer experience.

How did 360 Online Media LLC perform from a project management standpoint?

360 Online Media LLC delivers on time 90% of the time. If they're late, it's due to changes in the strategy we decide on together. We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

360 Online Media LLC has a clear understanding of our industry and is very well aligned with our management.

Are there any areas they could improve?

They should have convinced us to invest more in paid advertisements.

BACKGROUND

Introduce your business and what you do there.

I'm a manager at Autoria Signature Burger, a gourmet burger restaurant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 360 Online Media LLC?

We needed help with our social media visibility, SEO positioning, content creation, paid advertisements, and digital marketing.

SOLUTION

What was the scope of their involvement?

360 Online Media LLC provides us with social media marketing, strategy sessions, and brand positioning. The team creates always-on content and paid campaigns.

What is the team composition?

We work with 2–5 teammates from 360 Online Media LLC.

How did you come to work with 360 Online Media LLC?

We found them through a referral, and we chose them because their company values aligned with ours.

How much have you invested with them?

We've spent around $10,000–$50,000.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

360 Online Media LLC's work has led to a 30% sales growth in the first year. Moreover, we've achieved top-rated gourmet burger positioning and online and social media recognition.

How did 360 Online Media LLC perform from a project management standpoint?

360 Online Media LLC's team delivers on time, is consistent, and is always available. We communicate in person.

What did you find most impressive about them?

360 Online Media LLC's team is very strategic in most of the work they do.

Are there any areas they could improve?

Overall, the team has done a great job. I wish they had convinced us sooner to take some actions regarding paid media.