2BBooster

BACKGROUND

Please describe your company and position.

I am an Operations Manager at Build On Tomorrow

Describe what your company does in a single sentence.

Build On Tomorrow is a technology company doing custom software development, cloud, and IoT projects. We build software for clients end to end, so a big part of our work is coordinating delivery across engineering teams while keeping our own internal operations running. I’m the Operations Manager, handling internal operations plus coordinating client delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 2BBooster to accomplish?

• Take the first line of client-facing operations off our developers and project leads. Inbound enquiries, scoping questions, and “what’s the status of my project” emails were all landing on them, costing hours a week on repeat questions.
• Deploy AI agents to qualify leads, answer standard questions, and give clients status updates automatically.
• Make sure anything non-trivial gets passed to a human instead of the agents guessing.

SOLUTION

How did you find 2BBooster?

LinkedIn

Why did you select 2BBooster over others?

• Great culture fit
• Good value for cost

How many teammates from 2BBooster were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before any development, they ran an edge-case mapping process, working through how enquiries and requests actually behave in practice, not just the happy path. We build software for a living, so we know exactly what happens when you skip that step. Most vendors do skip it.

Three agents in total. One qualifies and routes inbound leads across our service lines. One answers FAQs about scoping and timelines. One pulls project status from our PM system and gives clients automated updates. Everything is connected to our CRM.

Key deliverables: the three live AI agents integrated with our CRM and PM system, an admin panel so we can update agent content ourselves, full documentation, and a handover session for our team. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Somewhere around 60% of client interactions don’t touch a human anymore. 
• Response time on new enquiries went from hours to minutes.
• The thing we didn’t expect: developers say the drop in interruptions made a real difference to focus. That alone might be the biggest win. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked through Bitrix and Google Meet, with regular syncs. They delivered on time. There was one API hiccup with our PM tool integration, but they flagged it the same day and fixed it without affecting the timeline.

What was your primary form of communication with 2BBooster?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their preparation. The edge-case workshop meant the agents worked properly from week one instead of needing months of tuning. We build products ourselves, so we know that’s how it should be done. Almost nobody does it.

Are there any areas for improvement or something 2BBooster could have done differently?

We had to ask for a proper performance report after launch because it wasn’t provided by default. The data existed, it just wasn’t packaged. Small thing.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of IT Operations of Boost Our Traffic

Describe what your company does in a single sentence.

Boost Our Traffic is a digital marketing agency. We do SEO, PPC, content marketing, and social media for clients across a few different industries. Most of our work is performance-focused: helping businesses turn traffic and impressions into actual leads and growth.

We run a lot of campaigns in parallel, so a big part of our day-to-day is keeping delivery organised across the SEO, content, and paid media teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 2BBooster to accomplish?

• Cut down the hours our team spent on manual, repetitive work. Mainly campaign reporting and data pulling across tools.
• Add AI agents to handle first-line client questions and internal requests so our specialists could stay focused on actual campaign work.
• Get expert advice on where automation and AI genuinely made sense for an agency our size and where it didn’t.

SOLUTION

How did you find 2BBooster?

Online Search

Why did you select 2BBooster over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 2BBooster were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It started with consulting. 2BBooster looked at how our agency actually runs, where time was going, which tasks were repetitive, where things slipped. From that they put together a plan and we agreed on priorities together.

On the RPA side, they automated the parts that were eating our week. Pulling campaign data from different platforms, putting together the recurring client reports, and moving information between our tools instead of someone copying it by hand.

On the AI agents side, they built agents to handle first-line client questions and routine internal requests: things like status updates and standard FAQs and hand off anything complex to the right person on our team. Everything was connected to our existing systems.

Key deliverables: the consulting roadmap, the live RPA automations for reporting and data handling, the AI agents with an admin panel so we can update them ourselves, full documentation, and a handover session for our IT and ops people. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly client reporting went from most of a day down to about an hour of review.
• Roughly 60% of routine client and internal questions are now handled by the AI agents without a person stepping in.
• Response time on those first-line questions dropped from a few hours to a few minutes. 
• Our specialists got noticeably fewer interruptions during the day, which our team leads say improved focus and output. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solid. We mostly worked over video calls and a messaging app, with regular check-ins and a shared board to track things. They stayed on schedule and raised questions early, rather than letting them turn into problems. When we flagged something mid-project, they adjusted without any fuss.

What was your primary form of communication with 2BBooster?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They told us where NOT to automate. A couple of processes just needed a cleaner manual flow, and they said so directly instead of selling us more automation than we needed.

For us that honesty was the thing it’s rare and it built a lot of trust.

Are there any areas for improvement or something 2BBooster could have done differently?

The consulting and audit sessions early on were pretty intense for a team that’s running live client campaigns at the same time. Spreading them out a bit more would have been easier to manage. That’s really the only thing. The results were worth it.