Press releases

Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses

WASHINGTON, D.C. - April 11, 2019 - Eighty-eight percent of people (88%) prefer speaking to a live customer service agent instead of navigating a phone menu. Clutch, the leading B2B research, ratings, and reviews firm, surveyed 501 people who called a business at least three times in the past six months to analyze how businesses should set up their phone menus.

Businesses often use automated communication to save time and money, but certain customer inquiries still require a human touch.

Nearly three-fourths of people (72%) always or frequently end up speaking to a human after encountering an IVR menu.

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Only 2% of People Unlikely to Shop at a Company That Supports the Environment, New Survey Finds

WASHINGTON, DC, April 3, 2019 — People expect businesses to demonstrate corporate social responsibility by taking stances on pertinent social issues. Some issues, however, are more divisive than others, according to a study by Clutch, the leading B2B research, ratings, and reviews firm. 

People support businesses that take stances related to the environment (89%), human rights (80%), gender (74%), and to a lesser extent, politics (56%). Issues related to the environment and human rights are the least likely to cause controversy. 

Which social issues do people think businesses should support?

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List of the Best Voice Services Companies and Business Process Outsourcing Firms in 15 U.S. Cities Released by Clutch

New research highlights 24 voice services companies and 10 business process outsourcing firms that exhibited exceptional industry leadership, work quality, and client satisfaction. Prospective B2B buyers can use this research to inform their buying decisions in 2019.

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Research Firm Clutch Announces the Leading Human Resources and Accounting Companies for 2019 in Select U.S. Cities

Clutch researched thousands of companies in 15 U.S. cities to select the 16 top human resources companies and 8 top accounting firms, based on industry leadership, work quality, and client satisfaction ratings.

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Clutch Announces the 2019 Best B2B Companies in Minneapolis and Detroit

As part of its annual report announcing the best B2B service providers across the U.S., Clutch selected more than 80 companies as industry leaders in Minneapolis and Detroit based on their innovative approaches to projects, ability to deliver results to clients, and excellent client feedback.


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New Clutch Report Highlights the Leading B2B Service Providers in Atlanta and Miami for 2019

The business-to-business (B2B) research site Clutch named more than 190 B2B companies leaders in Atlanta and Miami. These top companies were selected based on criteria such as market presence, customer service, client feedback, and work quality.

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B2B Ratings and Reviews Platform Clutch Announces the 2019 Leading Service Providers in Washington, D.C. and Baltimore

Clutch identified more than 140 B2B service providers as leaders in the Washington, D.C. and Baltimore metro areas, selecting leaders based on their superior customer service, thought leadership, and work quality.


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Clutch Releases List of the Top Companies in Boston and Philadelphia for 2019

Using its proprietary research methodology, Clutch selected over 200 firms as the 2019 leading B2B service providers in the Boston and Philadelphia metro areas. The firms were chosen based on their commitment to excellent customer service, quality of client reviews, industry leadership, and creativity.

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Business Research Platform Clutch Identifies the 2019 Top Companies in Denver and San Diego

After in-depth market research, Clutch selected more than 170 companies to serve as leaders in the Denver and San Diego metro areas. Each company has been ranked according to its client feedback scores, market presence, and industry leadership in its respective service areas.

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Clutch Announces the Leading 2019 Service Providers in Portland, Ore. and Seattle

Clutch selected more than 160 business-to-business (B2B) service providers to represent the Seattle and Portland market as industry leaders based on their thought leadership, skills, creative strategies, and high-quality feedback from past and current clients.

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